Provided value to company by combining expertise in transportation services with scale and support infrastructure of customer service to achieve mission of enabling successful deliveries, gathering intelligence to prevent future risks and delivery problems, employing technologically savvy/technical skills to produce high quality results, and preventing concessions. Utilized variety of software tools to navigate customer accounts while reviewing policies.

Built culture of risk management in Bank through close collaboration with higher-ups and developed innovative risk mitigation strategies by entity, process, and project. Accumulated, synthesised, and reported on risks to executive management and Board of Directors. Supported enterprise risk management strategizing to safeguard Bank, customer, investors, and reputation. Provided assistance to Operational Risk Team. Led Vintage development and analysis for personal and corporate credit. Analysed qualitative and quantitative data to develop process efficiencies and metrics for key risk indicators. Ensured active participation for Bank’s initiatives/projects while imparting risk management, data analysis, and Bank processing knowledge and skills.

Engaged in leadership and talent development duties such as supervising and managing regulatory returns team and functional team under new Core Banking System implementation Project. Liaised with multi-diverse departments and employees on reporting/data quality issues and drove continuous system/process enhancement. Provided guidance to Bank in establishment and implementation of appropriate processes, procedures and controls designed to ensure compliance with applicable laws and regulations. Ensured enactment of appropriate safeguards to prevent, detect, and correct any compliance failures and to mitigate risks. Led and managed identification through monitoring, testing, and reporting, of procedural weaknesses; established guidelines for development of systems to resolve identified exceptions and deficiencies. Cultivated industry knowledge on trends and promoted culture of compliance throughout the Bank.

Protected internal controls and data within Bank’s technology system while safeguarding sensitive information by identifying weaknesses in system’s network and creating strategies to prevent any security breaches in technology. Led Information Systems Audit Team and assessed software development projects. Examined IT controls, evaluated design and operational effectiveness, determined exposure to risk, and developed remediation strategies. Troubleshooted security/network problems while responding to all breaches. Participated in change management processes while reviewing, evaluating, and testing application controls.

Tested and identified network and system vulnerabilities, and created counteractive strategies to protect network. Administered support to Financial Audit team during analysis of data extracted from core system. Ensured quality of organization’s IT systems and databases while maintaining audit objectives, gathering data through cross communication with employees, comparing current procedures to IT department standards, and crafting actionable plans to improve IT systems.