Johnathan B. Email & Phone Number

Miami, Fl, Us

Miami, Florida, United States

I lead a dedicated team with a focus on delivering exceptional customer experiences. My role involves overseeing daily operations, ensuring seamless inventory management, and driving sales strategies to meet and exceed targets. I take pride in developing a positive work environment, where each team member is empowered to contribute to our success.I have successfully implemented operational improvements, optimizing processes to enhance efficiency.I secure favorable terms and timely deliveries, contributing to the overall success of the store.Driven by a passion for the industry and a customer-centric mindset, I am dedicated to ensuring MeatnBone remains a destination known for its quality products, outstanding service, and positive shopping environment.

Miami, Florida, United States

● Order Processing: Assisting customers with placing orders, verifying product availability, and ensuring accurate orderinformation.● Problem Resolution: Addressing customer complaints, concerns, and issues related to orders, deliveries, or product quality.Finding appropriate solutions to ensure customer satisfaction.● Communication: Interacting with customers via various channels such as phone, email, chat, and potentially social media toprovide timely and accurate responses.● Returns and Exchanges: Managing the process for returns, exchanges, and refunds in accordance with the company's policies.● Inventory Management: Keeping track of product availability and coordinating with the logistics team to ensure accuratedelivery timelines.● Upselling and Cross-Selling: Suggesting complementary products or promotions that might be of interest to customers based ontheir preferences.● Knowledge of Products: Developing a strong understanding of the company's product offerings, including different types ofmeat, cuts, sourcing methods, and any unique selling points.● Documentation: Maintaining records of customer interactions, feedback, and issues, as well as collaborating with otherdepartments to improve overall customer experience.● Feedback Collection: Gathering feedback from customers and providing insights to the company on areas for improvement orpotential new product offerings.● Providing Exceptional Service: Going above and beyond to ensure customers are satisfied and have a positive experience withthe company.

Miami, Florida, United States

● Managing various communications channels such as phone, chat, and email.● Resolving any issues and concerns raised by customers.● Ensuring customer satisfaction all the time. ● Managing customer data in the company's software, paying attention to every detail to provide the team with the necessarytools to excel in their work.● Manage the Certificate of insurance (COI) for the buildings with our brokers in daily basics.● Promote and sell additional items that can help customers to take care of their belongings.● Train new customer service representatives to ensure they provide the highest level of service to our customers.● Offer the insurance provided by our broker third party company to protect the belongings the best way possible

Anzoategui State, Venezuela

● Provided care for a patient suffering from mental disorders.● Assisted with daily living activities.● Administered medications and managed medical equipment.● Coordinated medical appointments and communicate with healthcare providers.● Developed strong problem-solving skills, patience, and empathy for individuals facing health challenges.

Anzoategui State, Venezuela

● Monitoring and supervising repairs and minor jobs in real estate properties, to ensure they are completed by therequired time.● Overseeing contractors who perform the work and ensuring they have all the required materials and equipment.● Supervising the workforce and solving any problem that needs to be handled.● Purchasing materials to keep the inventory flow, ensuring the expenses are properly recorded and paid on time.

Anzoategui State, Venezuela

● Managing and controlling quotations.● Evaluating suppliers and monitoring purchasing activities to establish clear policies and procedures for each of theseareas.● Defining criteria for selecting suppliers, and establishing a process for requesting and reviewing quotations.

Anzoategui State, Venezuela

● Planning and organizing transportation schedules and routes to guarantee timely and efficient delivery of goods.● Coordinating with drivers, dispatchers, and other personnel to verify the smooth operation of the transportationsystem.● Maintaining accurate records of transportation activities, such as vehicle inspections, fuel consumption, and driverlogs.

Bachelor Of Business Administration - Bba

Master'S Degree, Computer Software Engineering