Johnathan B. Email & Phone Number

Miami, FL, US

Miami, Florida, United States

I lead a dedicated team with a focus on delivering exceptional customer experiences. My role involves overseeing daily operations, ensuring seamless inventory management, and driving sales strategies to meet and exceed targets. I take pride in developing a positive work environment, where each team member is empowered to contribute to our success.I have.

Miami, Florida, United States

• Order Processing: Assisting customers with placing orders, verifying product availability, and ensuring accurate orderinformation.
• Problem Resolution: Addressing customer complaints, concerns, and issues related to orders, deliveries, or product quality.Finding appropriate solutions to ensure customer satisfaction.
• Communication: Interacting with customers via various channels such as phone, email, chat, and potentially social media toprovide timely and accurate responses.
• Returns and Exchanges: Managing the process for returns, exchanges, and refunds in accordance with the company's policies.
• Inventory Management: Keeping track of product availability and coordinating with the logistics team to ensure accuratedelivery timelines.
• Upselling and Cross-Selling: Suggesting complementary products or promotions that might be of interest to customers based ontheir preferences.

Miami, Florida, United States

• Managing various communications channels such as phone, chat, and email.
• Resolving any issues and concerns raised by customers.
• Ensuring customer satisfaction all the time.
• Managing customer data in the company's software, paying attention to every detail to provide the team with the necessarytools to excel in their work.
• Manage the Certificate of insurance (COI) for the buildings with our brokers in daily basics.
• Promote and sell additional items that can help customers to take care of their belongings.

Anzoategui State, Venezuela

• Provided care for a patient suffering from mental disorders.
• Assisted with daily living activities.
• Administered medications and managed medical equipment.
• Coordinated medical appointments and communicate with healthcare providers.
• Developed strong problem-solving skills, patience, and empathy for individuals facing health challenges.

Anzoategui State, Venezuela

• Monitoring and supervising repairs and minor jobs in real estate properties, to ensure they are completed by therequired time.
• Overseeing contractors who perform the work and ensuring they have all the required materials and equipment.
• Supervising the workforce and solving any problem that needs to be handled.
• Purchasing materials to keep the inventory flow, ensuring the expenses are properly recorded and paid on time.

Anzoategui State, Venezuela

• Managing and controlling quotations.
• Evaluating suppliers and monitoring purchasing activities to establish clear policies and procedures for each of theseareas.
• Defining criteria for selecting suppliers, and establishing a process for requesting and reviewing quotations.

Anzoategui State, Venezuela

• Planning and organizing transportation schedules and routes to guarantee timely and efficient delivery of goods.
• Coordinating with drivers, dispatchers, and other personnel to verify the smooth operation of the transportationsystem.
• Maintaining accurate records of transportation activities, such as vehicle inspections, fuel consumption, and driverlogs.

Bachelor Of Business Administration - Bba

Master'S Degree, Computer Software Engineering