• Responsible for Troubleshooting and ensuring the operation of various IT systems and software applications. • IT Support for entire state of South Carolina and North Carolina. • Local and remote sites travel to provide support (system outages, networking -internet and server, admin support, equipment (company televisions, monitors, & kiosks).• Act as a trainer of agents on various software and hardware solutions.• Perform Installs, moves, adds and changes (IMAC) as well as imaging and deployment of computers and laptops. • Use virtual tools for analyzing and solving user issues. • Researching and contacting 3rd party tools for any issues that impact company software or hardware to provide end user support. • Perform Software remediation for company computers, electronic data recovery (EDR) hardware retrieval.• Administer BYOD (Bring your own mobile and computer device) support for employees, agents (non-employees) and contractors (non-employees) on the company's wireless network.• Office 365 administration and configuration as needed. • The ability to provide and administer multiple projects support using ticketing systems. • The ability to adapt to changing environments, scenarios, and situations. • Performs as a team activity, team player, collaborate, and the ability to influence without authority.

Responsible for implementing and delivering The State of South Carolina's approved software implementation projects, working closely with other project team members, project managers and partner consulting teams.Installation, Configuration and Implementation of - Citrix, Bit-locker, DHEC VPN, Safeboot, Symantec Endpoint Protection, EFIS, and approved Microsoft suite products. The removal of pre-installed applications for less chance of a security compromise Communicating with vendors to ensure accuracy of inventory and orders. Operating Systems and Hardware: Dell Venue 11 pro Windows 8.1, Dell Latitude E7240 Windows 7, Dell OptiPlex 3020 Windows 7, and Dell XPS tablets both touch and non-touch screen Windows 8.1.

Work quickly, safely and efficiently to handle product within the warehouse and ensure that merchandise is accurately processed for the store network and for customers. Operate all equipment, understand warehouse technology and other systems. Anticipate problems, detect errors, and act to complete tasks accurately and on time, and communicate ways to improve quality. Able to operate the PCS system (scanning labels with electronic pen). Read labels, tickets, and other documentation of the product.

Enterprise desktop management, and electronic software distribution. Managed Microsoft SCCM deployments in a large-scale global environment.Continually looked for ways to improve, optimize, and streamline software deployment process in order to ensure smooth, uninterrupted delivery to the business users.Able to diagnose hardware and software issues.SCCM-Systems software and applications deployment.Provide a wide range of technical support services to end users.

Provide outstanding Client Software support – bugs, defects, malfunctionsRespond to routine and emergency support calls from clientsAdhere to departmental policies and escalation proceduresCommunicate effectively with clients via telephone or emailLog all calls into Customer Support Client Tracking SystemParticipate in after-hours on-call rotation scheduleMaintain proficient knowledge of all product and service changesPerform other related duties as requested.

Assisting user with PC issues and routing calls to various IT teams depending on issue.Terminating and creating roles from over 40 different IT hospital systems. Administering and granting security access to users during go-lives Ability to resolve issues during critical times and utilize various security policies and proceduresData Center Operator 2009-2010Assisting user with PC issues PC and Server support\Run and monitor jobs on production schedule and fulfill special request job needs.Running monthly financial and statistical reportsmonitors and responds to hospital information systems and network devices statuses and alerts using enterprise class monitoring tools. Maintains the tape library and associated media for backups and storage. Installs and configures new data center hardware. Provides after hours Help Desk coverage, appropriately triaging, routing and escalating user issues. Ensures compliance with environmental controls and security measures within the data center.

Ability to complete installation, configuration, troubleshooting & maintenance of local area & off site computer networks and associated assemblies.You will also provide support to and train users in local area & off site network administration and usage.Ability to apply troubleshooting techniques to quickly resolve network and hardware system problems with desktops, laptops and printers and Various IT tasksDesktop and laptop hardware and software setup, configuration and maintenanceMaintain, configure, upgrade, and repair, servers, PC's, laptops, routers, switches, and hubsConfigure, setup, and troubleshoot TCP/IP, DNS, DHCP, WINS, etc.Installation of 3 Com switches, fiber wires, and CAT 5 wiring.; Activation and Deactivation of ports.Troubleshoot desktop work orders of software and hardware issues.Inventory of computers, computer peripherals, copiers, printers and scannersProvides technical leadership and understanding of potential client needs

Installation of 3 Com switches, fiber wires, and CAT 5 wiring.Activation and Deactivation of ports.Troubleshoot desktop work orders of software and hardware issues.Inventory of computers, computer peripherals, copiers, printers and scanners

Installation, reconfiguration of Computers, Printers, Fax Machines, and Copiers for Wachovia Bank.Connection of CAT 5 wiring.Ensuring the connection for network integrity.

Areas of operational responsibility include providing email, web, phone and on-site support services.Implementing and managing call routing and handling systems. Implementing and managing problem tracking systems of internet connections.Troubleshooting dial-up connections, cable, and DSL modems.Managing problem escalation.

Conducting patrol duties on foot, by car and bicycle.Responding to calls/requests from the public to assist at incidents such as criminal activity, domestic disputes, fires and public disorder.Attending road-related incidents including collision scenes, vehicle check points and traffic offences.