Managing scheduling and routing for team of 10+Confirm client appointments and scope of work to be done

Diagnosis and repair of televisions and appliances in the customers’ homes.Part ordering and installation.Parts return processing and coordinating assistance with other technicians.In the moment resolutions for all customer needs.Familiar with microsoft office tools (Outlook/Excel/Powerpoint) daily to track calls and communicate with other technicians/leads/managers.

Managing a service center repair team and overseeing the day to day business needs associated with our services.Providing the training and tools necessary for each technician to be successful in their current position as well as provide coaching for future advancement within the company.Implemented and designed the plan of action around working with an in-house third party parts vender and creation of SOP for interaction between the vender and the team.Coordinating with other leaders in the building to decide business and staffing needs.Handle incoming escalations regarding customer disappoints, fraud, SOP, Repair ETA's and scheduling.Performing One on One quarterly reviews to discuss development and progress with individual employees.

Communicating with clients about repairs (ETA's/Estimates/Delays/Diagnosis)Processing customer units for Junkouts and COD estimates.Communicate with stores concerning unit/customer info and sharing best practices.Perform inventory counts.

Produce Music tracksFind and collaborate with local artists