• Responsible for establishing and maintaining the LM Space strategy, roadmaps, budget and delivery across the Collaboration Spaces and Innovation areas while executing projects to achieve agile goals • Lead an advanced suite of capabilities and strategies to immerse customers in all aspects of Space from end-to-end mission to in-depth data exploration • Interaction and teaming with other LM IT team members, management, partners, site customers and our Enterprise partners on operational issues that can impact LM Space day to day operations • Responsible for driving innovation and new technologies experimentation• Apply technical expertise and work with other resources to develop and implement technical solutions to a wide range of Pulsar and 1LMX operations

• Collect and analyze complex data for reporting and/or performance (trend) analysis utilizing internal tool sets • Work with the IT functional areas (Infrastructure, Apps, Engineering, etc) to identify, document, and perform After Action Reviews/Root Cause Analysis for system outages and impacts • Interaction and teaming with other LM Space IT team members, management, partners, site customers and our Enterprise partners on operational issues that can impact LM Space day to day operations • Apply technical expertise and work with other resources to develop and implement technical solutions to a wide range of IT operational problems • Provide continuous oversight and leadership for our Space Executive Care team and ensure our Exec Care delivery is performing to the high standards

Responsible for successful execution of IT Operational sustainment activities supporting LM SpaceSolve technical problems, collect and analyze complex data for reporting and/or performance trend analysis utilizing internal tool sets.Work with IT functional areas to identify, document and perform after action reviews/root cause analysis for system outages and impactsIntereact and team with other LM team members, management, partners and site customers around the globe on operational issues tht can impact on day to day operations

Executive technical support lead for LM CEO,CIO, Board of Directors and Senior Vice Presidents. Designs, develops, programs, installs, implements, conducts research for, and maintains internal data processing computer systems and utilities, and/or for customers on a contract basis. Analyzes internal or external customers' needs, and determines equipment and software requirements for solutions to problems by means of automated systems; develops customized solutions to customer/user problems. Establishes system parameters and formats; ensures hardware/software compatibility; and coordinates and/or modifies user requirements in terms of existing and projected computer capacity and capabilities. May make programming changes as required to adapt or enhance existing or new programs and/or utilities. Maintains supplied software packages for internal users. Analyzes new hardware to determine its need or application in the existing or proposed system; advises on new techniques and estimated costs associated with new or revised programs and utilities, taking into consideration personnel, time, and hardware requirements, and makes trade-off analyses; develops general and detailed documentation describing system specifications and operating instructions; and revises existing systems and procedures to correct deficiencies and maintain more effective data handling, conversion, input/output requirements, and storage.

Installs, implements, conducts research for, and maintains internal data processing computer systems and utilities, and/or for customers on a contract basis. Assist with determining equipment and software requirements for solutions to problems by means of automated systems; develops customized solutions to customer/user problems. Testing to ensure hardware/software compatibility on the Client Image. Assist with coordinating Infrastructure changes and entering SR/CR in Remedy database. Program changes as required to adapt or enhance existing or new programs and/or utilities. Assist with maintaining supplied software packages for internal users. Assist in developing general and detailed documentation describing system specifications and operating instructions, procedures and processes, and revises existing systems and procedures to correct deficiencies. Utilizes Altiris to schedule and distribute software. Assists with correcting any vulnerabilities identified by EVAN console. Designs, develops, programs, installs, implements, conducts research for, and maintains internal data processing computer systems and utilities, and/or for customers on a contract basis. Analyzes internal, international or external customers' needs, and determines equipment and software requirements for solutions to problems by means of automated systems; develops customized solutions to customer/user problems. Establishes system parameters and formats; ensures hardware/software compatibility; and coordinates and/or modifies user requirements in terms of existing and projected computer capacity and capabilities. May make programming changes as required to adapt or enhance existing or new programs and/or utilities. Maintains supplied software packages for internal users. Analyzes new hardware to determine its need or application in the existing or proposed system; advises on new techniques and estimated costs associated with new or revised programs.

Performs technical planning, system integration, verification and validation, cost and risk, and supportability and effectiveness analyses for total systemsManage and develop various databases as neededConfigure the already existing PDMLink Environment to manage Design DataManage CAD Mass within ProE for major shuttle designServe as Project Manager for Orion Michoud, test and Operations and Production project within ProjectlinkCreate Materials and Parts in PMP Database, EPDM and ERP for Orion Program Perform Peer Reviews, Table Tops and route drawings for SM and CMCreate functional analysis, timeline analysis, detail trade studies, requirements allocation and interface definition studies to translate customer requirements into hardware and software specificationsDeveloped systems and procedures for analyzing data.Create design parts for SM/CM designers in WindchillSupport SM/CM with engineering releasesTrained super user within PMP, ERP, EPDM and PDM databasesWork with vendors from around the world to acquire correct specifications for parts Support SM and CM Engineers in Brio reporting, Publishing gear parts and Product Structure ExplorerTrain any and all LM, NASA and DCMA employees on “How to” in all functions related to Windchill application

Provide IT support for all Space programsAssist Senior Management with all Technical questions or issuesImage,Troubleshoot, Repair all computers or electronic devices as necessaryCreate requirements and procedures for working various space programsPlanning, building and testing of a standard image for MAF/LMCO Image Responsible for the creating test plans and testing application compatibility with the MAF /LMCO standard desktop imageTroubleshooting and isolation of problems with the standard windows imagePrepare documentation on the use of desktop applications including (but not limited to) training materials, configuration guides, computer tips, and web page updatesProvide support to operations for the identification and resolution of desktop imaging issues

Managed, Installed and Repaired multiple Systems Servers and computers for businesses in the Houston area.Provided IT support to over 500 employeesCreated and Developed systems and procedures for analyzing data

Implemented an interoffice email service and pc-based voice mail service for the office.Developed successful trouble shooting procedures for employees. Implemented a new case tracking server for improving the databaseProgrammed and installed over 500 computers and successfully reduced downtime by 80 percent.Maintain a working relationship with other enforcement agencies and their IT staff such as City Hall, NOPD, Criminal Sheriff, Metro Crime Commission and Juvenile Court.Created a multi-functional website for the District Attorneys office