Johnathan Davis Email & Phone Number

Pasadena, TX, US

• Manages UHCL's New Hire Program including tracking of all incoming team members, coordination with multiple departments, maintenance of the New Hire workbook and building of all giveaway bags.
• Creates instructor-led content for the purpose of improving interpersonal and management skills. Currently focused on Conflict Management and Professional Goal Setting.
• Developed courses for ASCEND, our University Learning Workshop Series. Focused on the Core Competencies within UHCL. Utilizing Microsoft 365, Canva, and Camtasia software.
• Responsible for PeopleSoft system administration and Training Access Portal troubleshooting. This duty includes Creation/Maintenance of courses for Mandatory training, New Hire/Re-Hire training, Role-Based training.
• Developed the Hawk Power Hour Workshop Series. Focuses on technical skills that can be utilized in micro-learning sessions of an hour.
• Collaborated with the Office of Institutional Research to create a Training Dashboard responsible for tracking all collective training across UHCL.

• Customer service agent that provides technical assistance to the US public and businesses. On average, assist over 800 U.S. Citizens per week.
• Investigates SSA issues on a personal/individual basis and provides excellent feedback and resolution if possible.
• Provides constant feedback of internal issues with supervision.
• Maintained a 99 percent customer approval rating for service and knowledge in field of service.
• Constant learner. Retains knowledge on ever-changing information and ensures correct information is provided with minimum to no supervision.
• Mentorship Program participant, on track for leadership roles and responsibility.

Houston, Texas

• Trainer for various sections within organization. Including; Quality Control, Counter Acceptance, Visa Services, Mail Room, and Book Print duties. Resulting in over 1 million applications completed with product issuance.
• Analyzed and developed a new systematic approach to evening Public Will Call. Resulting in an increase of passports received by customers within 15 minutes. Previous time was an hour to an hour and a half for 100-200.
• Started a local committee solely dedicated to improving employee moral and production. Led oversight of three team building events. Left company before I could see the full desired effect of lowering turnover rate and.
• Operates various Microsoft Office programs. Advanced in Excel, PowerPoint, Outlook and Word.

Houston, Texas Area

Services all fuel management and dispensing systems. Aids in troubleshooting all problems in industry ranging from tank gauge to mechanical problems that may arise.

Cheyenne, Wyoming Area

• Trains over 500+ personnel monthly on numerous task including nuclear operations, convoy movements, weapon safety/tactics, rendering first-aid, climate survival, effective/defensive driving.
• Furthered leadership role by obtaining Lean Six Sigma Green Belt.
• Currently holding Secret Clearance. Recertified in 2013.
• Operates as Human Resoruces role through conducting interviews, ensuring workplace is following all regulations, and updating policy when necessary.
• Ensures organizational continuation through documentation of training requirements. Corrects, updates, and implements all Air Force Security Forces regulations.
• Expert in oral/written communication through weekly update briefings to senior leadership and monthly in-class training without any reprimand.

Cheyenne, Wyoming Area

• Responsible for command and control of 10 two-man nuclear response teams over 84-hour period in a 9600 sq. mile radius.
• Maintains expert control of 24-hour Remote Visual Assessment (RVA) and Closed Circuit TV (CCTV) for 15 Missile Alert Facilities and 150 Launch Facilities.
• Able to provide first aid at moments notice as lead instructor for Self Aid Buddy Care, U.S. Air Force equivalent to first aid/ medical responder.
• Direct supervisor for 11 personnel over a 3-year time frame.
• Four (4) additional years experiance with Microsoft office, including Excel and Word report preparing and analysis.
• Provides up to minute status/information changes to senior leadership when necessary.

Hawaiian Islands

• Mobile security leader in charge of 3 two man teams for Honolulu International/ Joint Base Pearl Harbor Hickam Airfield.
• Lead Responder to 34 inflight emergencies with zero casualties and zero discrepancies.
• Indirect supervisor for 13 personnel over a 6-month period.
• Deployed to Camp As Saylaiah, Qatar and Joint Base Balad Air Base, Iraq in support of Operation Enduring Freedom/New Dawn.
• Trained in operations security and cyber security/cyber awareness.
• Lead Patrolman for 12 alarm activations at base command center. Completed investigations without incident or discrepancies.

Master Of Business Administration - Mba, Business, Management, Marketing, And Related Support Services, 3.64

Bachelor Of Science In Management, Business, Management, Marketing, And Related Support Services, 3.3

Associate Of Arts (Aa), Criminal Justice/Law Enforcement Administration

Network And System Administration/Administrator

Training for A+, Network+, Security+, and Cisco certifications.