Johnathan Grier Email & Phone Number

Charlotte, NC, US

Fort Lauderdale, FL, US

Fort Lauderdale, FL, US

Raleigh, North Carolina, US

• Provided day to day technical support for desktop computers, mobile phones, laptops, tablets, audio visual systems, printers, POS system and telephone systems via telephone, email or in person.
• Investigated and resolved issues with IT systems within the office/warehouse and managed escalations as required to 3rd tier teams.
• Maintained and organized equipment area and utilize effective cable management and labeling.
• Demonstrated advance knowledge of Microsoft office, Windows OS, JAVA, C+, HTML and Autocad.
• Demonstrated ability to effectively manage IT projects and deliver on commitments.
• Ability to propose, promote, collaborate and execute strategic IT initiatives.

Dublin, Ohio, US

• Delegated tasks to multiple employees while maintaining an efficient workplace atmosphere.
• Ensured register count and bank deposits contained proper amounts of currency.
• Supervised staff and monitored performance, as well as coached and mentored in daily responsibilities.
• Displayed exceptional problem solving and customer service skills.
• Offered instruction, coaching and motivation to employees during the shift.
• Ensured compliance with workplace policies and safety objectives.

Charlotte, North Carolina, US

• Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
• Organized and coded all documents related to due diligence for acquisitions.
• Generated concept designs collaborated with customers to gain feedback and directed entire design process.
• Oversaw production efforts to guarantee that projects were completed in a timely and budget-conscious manner.
• Provided hands-on technical support, advice and mentoring to all levels of personnel.

Merrimack, NH, US

• Diligently followed up with customers about existing orders.
• Created new account, reset passwords and configured access for users.
• Supported customers having data connectivity issues.
• Researched issues on various computer systems and databases to resolve complaints and answer inquiries.
• Maintained a calm, professional demeanor when faced with high demand, high volume workloads.
• Researched, resolved and followed up on customer issues.

Arlington, Virginia, US

• Developed top talent by leading training initiatives for combat preparation.
• Saved time by spearheading special projects through effective emergency resolution.
• Prepared operation plans and orders to support security of resource and installations.
• Trained in combat, life savings techniques and conducting physical exams.
• Ensured testing for all personnel utilizing random and unpredictable identification procedures.