Johnathan Hicks Email and Phone Number
Johnathan Hicks work email
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Johnathan Hicks personal email
Johnathan Hicks is a IT Systems Support Manager at Crown Laboratories, Inc.. He possess expertise in troubleshooting, technical support, help desk support, call centers, microsoft exchange and 20 more skills.
Crown Laboratories, Inc.
View- Website:
- crownlaboratories.com
- Employees:
- 161
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It Systems Support ManagerCrown Laboratories, Inc. Jul 2023 - PresentJohnson City, Tennessee, United States
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TechnicianAdvanced Call Center Technologies May 2006 - Jul 2023Lead Helpdesk Experience:Maintain Projects Information/Contact's/Escalations/Hours of Operation/Software.Maintain Server's.Maintain Ticket System.Maintain Bridge Line/Client Bridge Lines.Support Helpdesk Team with one call resolutions.Support Reporting/Software/Hardware.Support Network/VPN.In house Application Support/Software SupportActive DirectoryResource MonitoringSecurity BCP'sHelpdesk Stats/Revenue LossMaintain Helpdesk Team:Schedules, SupportHiringLead Technician:Maintain on-site servers. Active Directory: OU's for Users and Computers, Manage user credentials. Setup of new phones to recording servers. Avaya and Nortel phone configurations.Full Desktop Support in call center environment. Maintain configuration and updates to client applications as per client requests. Hardware and software troubleshooting.Call Recording Servers.OS Configuration and Deployment.MDT focused Images to support Mutli - Site Needs.Setup VPN, Wifi, and Standard LAN Connections.In house Application/Software Support.Outside client Citrix connections. Outside client software support.CCTV Camera. Security Camera. Badge Server / Deployment.Built Windows 10 Image. Converted company from Windows 7 to Windows 10. Maintain Local Tech TeamSchedules, Etc. -
Customer ServiceCingular Wireless Jan 2005 - May 2006Customer Service / Collections on customer accounts.
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Att Dsl Tier 2 TechnicianConvergys Jan 2002 - Dec 2004DSL Setup/Tech support on DSL lines past tier 1 support. Assited customers with NIC installation, Troubleshooting PC/Software Issues, Troubleshoot Landline Service/Hardware issues. Serviced technicians at site for dsl 1st time connections.
Johnathan Hicks Skills
Johnathan Hicks Education Details
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New Horizon'S Computer Learning CenterSecurity + Certification)
Frequently Asked Questions about Johnathan Hicks
What company does Johnathan Hicks work for?
Johnathan Hicks works for Crown Laboratories, Inc.
What is Johnathan Hicks's role at the current company?
Johnathan Hicks's current role is IT Systems Support Manager.
What is Johnathan Hicks's email address?
Johnathan Hicks's email address is jh****@****day.com
What schools did Johnathan Hicks attend?
Johnathan Hicks attended New Horizon's Computer Learning Center.
What skills is Johnathan Hicks known for?
Johnathan Hicks has skills like Troubleshooting, Technical Support, Help Desk Support, Call Centers, Microsoft Exchange, Computer Hardware, Software Installation, Active Directory, Printer Support, Contact Centers, Printers, Hardware.
Who are Johnathan Hicks's colleagues?
Johnathan Hicks's colleagues are Robbie Love, Melinda Thacker, Adonti Wallace, Jason Story, Boniface Carlor, Sonya Alonge, Annie Leonard.
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Johnathan Hicks
Research Intern @ American Heart Association | Field Intern In Global Public HealthDurham, Nc -
1bsci.com -
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Johnathan Hicks
Pasco, Wa3charter.net, energy-northwest.com, aol.com
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