Johnathan Ivey, Mpa Email & Phone Number

• As a supervisor in the office of HRA/OSP, incumbent is responsible for assigning work to subordinates, sets, and adjusts priorities and prepares schedules for completion of work.• Hears and resolves complaints from employees, referring group grievances and serious unresolved complaints to higher level manager.• Manages the development of the Department's Human Capital Operating Plan and input to agency strategic planning efforts.• Leads HRA/OSP efforts to ensure consistent progress is made to develop meaningful outcome and efficiency measures reporting on organizational performance measures and using performance information to help improve program management.• Explores and reviews management, resourcing, and operating issues; identifies opportunities to improve, proactively participates in implementing improved actions and risk management.

Washington, District Of Columbia, United States

Comprehensively reviews, analyzes, plans, coordinates and tracks all reports published by oversight organizations, i.e. OIG/GAO, for MDEO within established timeframes.Identifies and summarizes recommendations and report that have a direct impact on program activities that requires responses.Provides notifications of entrance and exit meetings and interim and final reports to MDEO staff impacted by the review, report or audit.Develops approaches and methods to keep leadership fully briefed on OIG/GAO activities, including GAO High Risk areas and monitors Congressional activities to identify potential areas of interest by OIG/GAO.Creates, maintains and/or ensures related SOPs, as a result of findings, are completed within established timeframes.Prepares justifications, presentations, white papers, and other documents to support OIG/GAO activities.Coordinates with VBA Office of Program Integrity & Internal Controls and related VACO offices, as necessary, in coordination of OIG/GAO activities including being the MDEPS primary point of contract for all OIG and GAO activities.Serves as a liaison with VBA OFM and VBA Risk Team and other stakeholders to ensure that MDEO risk activities are in alignment with the Administration and VACO.Participates in senior- level management meetings to aid in the development of program initiatives and solutions for risk mitigation.Keeps the Executive Director, Deputy Director (DED), EMO, Assistant Directors, and Supervisors apprised of the organizational climate, identifies actual or anticipated problems, communicates with managers, and provides consultation on matters that introduce or impact risk management.Leads in-house efforts and participates actively as a team member or leader on project teams in order to identify gaps, redundancies and critical points of failure that introduce program risks; working with teams to develop mitigation strategies and action plans.

Washington, District Of Columbia, United States

• Serves as an integral person for integration of CAPRI, VBMS, EHR, and DBQ automation tools, as related to support of C&P exam IT integration of processes.• Primary resource for projects related to VA Disability claims, examinations and assessments; and is expected to work on other related projects whenever appropriate.• Plays a key role in establishing business requirements for the initial development and future enhancements to software products and applications within Compensation and Pension (C&P) and across the VA.• Responsible to work with stakeholders, focus groups and end - users to analyze, evaluate, integrate and develop business requirements for national application products.• Responsible for the collaborative analysis, development, documentation of business processes and software requirements that will improve quality, timeliness and/or efficiency of assigned VA disability exam programs and related processes.• Responsible for developing the appropriate documentation including (but not limited to) Business Case definition, Business Requirements Definition, Use Case Definition, Business Analysis Documents, User Help Text, User Acceptance Testing (UAT) and change request documentation.• Inform leadership of issues via formal presentations or in written documents; convene meetings and teleconferences to present projects, programs, and issues to higher VA management, formulate meeting agendas, coordinate the program and speakers, moderate the meeting, conduct presentations and introductions, and ensure that the information is presented in a concise, complete, and effective manner.• Conduct reviews to determine exact project or program status, compare progress against milestones, schedules, and objectives and summarized these reviews in verbal or written reports, including findings and recommendations.

Nation Capitol Region Baltimore Office

The incumbent develops a change management strategy based on a situational awareness of the details of the change and the groups being impacted by the change. The incumbent is responsible for assisting the RO Director in assessing priorities and resource needs to meet program objectives through the development and execution of stakeholder communication, relationship management, and organizational change management strategies. Assists the Director in the development of plans to meet objectives and monitors progress toward achievement of approved objectives. The broad scope of duties includes strategic planning, assisting in the implementation of revised organizational structures, and designing and conducting studies of various complex processes, including employee utilization, resource allocation and delegations of authority. Findings and recommendations are forwarded to the Director for consideration. Serves as a liaison between congressional, VACO, and other reporting offices, and the RO. Makes recommendations that may influence VBA policy and may change the direction of the agency's strategic plan and implementation of the initiatives. As the Training Manager the incumbent organizes, conducts and evaluates internal training programs -- setting as the goal the creation and maintenance of a well-trained workforce. Plans and executes training initiatives that enhance skills for each employee's role. This includes skills of a business, operational and technological nature. Designs and implements not only the content of trainings, but also the on-site application of the content, including business, operational and technological activities. Utilizing employee feedback, provides supervision to on-site trainers to ensure a well-trained workforce.

Washington D.C. Metro Area

• Develops and implements policy, procedures, and processes for appeals operations nationwide.• Responsible for the development and management of operational controls for identifying immediate or potential problem area so that timely action can be taken.• Conducts investigations of evidence involved in resolving appealed cases and special interest cases.• Monitors regional offices' progress towards meeting established appeals metric targets.• Plans and conducts scheduled reviews for the purpose, of determining field compliance with applicable quality standards for appeals processing.• Responsible for planning and conducting continuing functional, organizational, and methods studies, for the purpose, of determining staffing requirements.• Has comprehensive knowledge of AMC and VBA mission, as well as an understanding of significant policies, operating programs, and organizational structures sufficient to coordinate major management initiatives with other VA and Federal entities.• Reviews out-of-line conditions and recommends remedial action after thoroughly developing all pertinent data.• Identifies trends, significant program accomplishments, problem areas, inefficiencies, inconsistencies in operations and makes recommendations for improvements to management and senior leaders.• Gathers relevant data, analyzes it critically, and makes recommendations based on findings using available information resources such as internet tools, statutes, regulations, manuals, and other reference material.• Conducts complex studies for the improvement of appeals operations nationwide.• Responsible for planning and conducting continuing functional, organizational, and methods studies for determining staffing requirements.

Baltimore, Md.

Training Coordinator is responsible for the propriety and technical sufficiency of the Field Examination Reports, final annual accountings, and correspondence to fiduciaries, and all other fiduciary related issues. Performs quality reviews of completed actions to monitor individual performance data for employees.Experience in communications and interpersonal relations; to develop and maintain effective working relationships with personnel from a variety of backgrounds.Experience producing various written documents for internal and external audiences, to include reports, analysis, correspondence, policy guidance.Monitors quality progress, appraises employee quality, gives technical advice, and plans training.Promotes and maintains an effective labor-management relations program.Ensures compliance with VBA’s program integrity directives.Ensures program integrity initiatives and policies are implemented.Assists in formulating goals and objectives, aids in developing policies and procedures, and creates specific program plans and milestones.Provides accurate documentation as to clarification of operation anomalies effecting the analysis and trends of division performance indicators.Review and evaluate work of employees under my direct supervision.

Baltimore, Maryland Area

Conduct complex technical investigations and reviews or reports analysis on issues related to the area of compliance and enforcement.Monitor ad-hoc reports to identify and correct out of control cases and take corrective action.Serve as Subject Matter Expert on Veteran Affairs ancillary benefits.Develop and evaluate supportive evidence to determine eligibility for; entitlement to benefits, and amounts of benefits.Educate families on the Fiduciary program and the claims process.Monitor the completion of claims as they are processed through the Veteran Affairs system.Responsible for interpreting Veteran Affairs laws, and regulations in order to accurately process and authorize benefits.Collaborated with management teams to identify ways to improve overall customer experience.Perform special investigations regarding allegations of fraud, embezzlement, tort, abuse, equal opportunity violations, dependency, and delinquent accountings. Work with representative of other Federal, State, local government, and protective services agencies to ensure veteran and their beneficiaries receive all the benefits they are entitled to.

Washington, D.C.

Perform wide range of duties on criminal, civil, and administrative investigations relating to financial, human smuggling, public safety, critical infrastructure, national security, arms, and strategic technology.Provide briefings, advice and assistance to management on intelligence operations for the promotion and implementation of criminal analysis programs.Exchange trade data through existing Customs Mutual Assistance Agreements.Initiates investigations involving trade based money laundering and other crimes.Conduct complex technical assistance and analysis on issues related to the area of compliance and enforcement.Oversee the assessment and direction of complex enforcement action requests, pending and completed case files, penalty recommendations, and completed actions.Prepare administrative subpoenas and other documents necessary to carry out investigations of alleged violations.

College Park, Ga.

Conduct law enforcement activities including, but not limited to, routine interviews of subjects and witnesses to establish the extent and nature of crimes and violations.Work as lead investigator on violent crime cases and narcotics cases.Maintain ethical relationships with confidential reliable informants as to obtain information regarding known crimes that occurred or are occurring.Conduct legal searches of person and property for admissible evidence, documents and records; collecting and preserving evidence in accordance with the policies and procedures of the department.Providing discovery of evidence of crimes and violations, written reports of interviews and interrogations, and other investigated crimes to the courts.Assist in the execution of high risk search warrants, and participate in routine surveillance activities.Verbally articulate facts and findings accurately, concisely, and objectively.Maintain and apply all federal, state and local law enforcement laws.Testify under oath in grand jury proceedings as well as court room proceedings regarding evidence collected and knowledge of cases and crimes investigated.

Master'S Degree, Public Policy & Management

Activities and Societies: Golden Key National Honor Society Pi Alpha Alpha Honor Society

Bachelor'S Degree, Organizational Management & Leadership