Johnathan Kamara Email and Phone Number
Johnathan Kamara work email
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Johnathan Kamara personal email
Johnathan Kamara is a Character, not circumstances, makes the man. – Booker T. Washington at LTSE LIMITED.
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Technical Support SpecialistLtse Limited Jan 2022 - PresentKenilworth, England, United KingdomTechnical Support Manager | LTSE- Led a team of 5 technical support specialists, providing guidance, training, and performance evaluations.- Developed and implemented strategies to improve team efficiency, resulting in a [percentage] increase in ticket resolution rate.- Oversaw the establishment and adherence to service level agreements (SLAs) to ensure timely issue resolution and high customer satisfaction.- Collaborated with other departments to identify root causes of… Show more Technical Support Manager | LTSE- Led a team of 5 technical support specialists, providing guidance, training, and performance evaluations.- Developed and implemented strategies to improve team efficiency, resulting in a [percentage] increase in ticket resolution rate.- Oversaw the establishment and adherence to service level agreements (SLAs) to ensure timely issue resolution and high customer satisfaction.- Collaborated with other departments to identify root causes of recurring technical problems and implement preventive measures.- Managed the onboarding process for new team members, including training and mentoring to ensure their success in delivering exceptional customer service.- Developed and maintained the Knowledge Base, ensuring that it was regularly updated with relevant troubleshooting steps and solutions.- Acted as a point of escalation for complex technical issues, swiftly addressing these challenges and providing effective solutions.- Conducted regular meetings with the team to communicate updates, provide feedback, and foster a collaborative work environment.- Collaborated with key stakeholders to develop and implement improvements to existing technical support processes and workflows.- Provided technical support to customers, troubleshooting and resolving hardware, software, and network-related issues.- Demonstrated exceptional customer service skills, ensuring timely and satisfactory resolution for each customer inquiry.- Effectively documented and tracked all support requests using a ticketing system, maintaining accurate records of customer interactions and resolutions.- Assisted in the development and maintenance of the organization's Knowledge Base, contributing troubleshooting steps and solutions to help streamline future support efforts.- Collaborated with cross-functional teams to identify recurring software and hardware issues, providing valuable insights for product improvement. Show less -
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Johnathan Kamara Education Details
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Public Administration
Frequently Asked Questions about Johnathan Kamara
What company does Johnathan Kamara work for?
Johnathan Kamara works for Ltse Limited
What is Johnathan Kamara's role at the current company?
Johnathan Kamara's current role is Character, not circumstances, makes the man. – Booker T. Washington.
What is Johnathan Kamara's email address?
Johnathan Kamara's email address is jk****@****los.com
What schools did Johnathan Kamara attend?
Johnathan Kamara attended University Of Delaware.
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