Johnathan Katz Email & Phone Number

Investigate compliance violation reportsManage help desk queue and field compliance-related questionsEnforce Terms of Service and Affiliate Agreement for violationsMaintain and create enforcement related SOPsAssist in mitigation of irregular behavior (phishing, cloning tools, etc)Identify and report on irregular patterns of user and affiliate behaviorManage infringement detection reportingProactive compliance enforcement, to include a program built out to actively find infringements and violationsMaintain knowledge of company policies and terms of service to ensure enforcement is conducted properlyDevelop an intricate knowledge of the business and the control environment; articulate compliance implications to key stakeholders as necessaryAssist with incoming and outgoing copyright & trademark enforcement, domain violations, and special case compliance issues from initial identification to successful resolutionRespond, verify, and take action on data subject access requests as neededCommunicate issues and pattern insight to company leadership to assist with assessment of program needAssist with contract management as requestedManage proxy inboxRespond to domain disputesParticipate in internal user and affiliate audits and reviewsRemain abreast of current regulations and provide updates to stakeholdersSupport and work closely with Senior Legal & Compliance Manager including, but not limited to administrative tasks, email/calendar managementCommunicate effectively with internal and external teams while maintaining the highest standard of confidentialityEfficiently respond to open tickets/inquiries and keep the queue under control.Respond and act on compliance reports in a timely fashion.Successful enforcement of infringements which may include but is not limited to trademark, copyright, general terms of service etc.Continue learning about trademark, copyright, DMCA, CAN SPAM, GDPR, CCPA and any other legal/regulatory matters.

Tampa, Florida, United States

Research, develop, source and maintain a pipeline of eligible candidates for future open positions using Applicant Tracking Systems and social media sites.Build personal relationships and rapport with candidatesAssist with end to end hiring and onboarding process Strategize with account managers and hiring managers to refine needs and wantsProbe candidates for reasons for career change, what they are looking for and feel if they are a good fit.Conduct screening interviews by video and phone.Move forward or refer candidates based on interview feedback and resume reviewsFollow up to place candidates that are rejected with other matching job requisitionsServe as an advocate and contact point for questions from candidatesFollow up with candidates after accepting an offer. Ensure they still enjoy it or if something about the job is bothering them ,problem solve with hiring manager or company with account managerMeet weekly quotas related to emails, calls and placements

Tampa, Florida, United States

In January 2018 after the demise of CVOA, was part of the team that started the FIZ, a Tampa FDO based agent feedback pod to fill in the void left by CVOA. We started and implemented a successful model of having team captains doing a vetting process on the suggestion before sending ideas to the SharePoint site we set up.Processed and worked over 1200 submissions with 70 items brought to change control and spearheaded over 200 impactful wins for the company on the behalf of agents.Established a SharePoint with permissions to allow the owners of the FIZ full access to edit, add, delete and change the site, while having team captains able to add new suggestions to only one part of the site. At peak there were 600 agents in FAST that could use the FIZ.Created key performance indicators (KPI) within SharePoint to collect feedback for quality and assurance with a life to date of 98% satisfied.Transitioned over all SharePoint processes to Google Forms and Google Sheets when that became the new primary tool.Maintain FIZ shared mailbox with daily communications.Managed FIZ daily submissions to apply scrum techniques to grade, value, estimate, and prioritize items. Track, reply, sort and finalize monthly data for end of month and ad -hoc analysis and reports.Scrub and mock up tasks before submitting and presenting to change control.Supported and updated FIZ pulse site using HTML skills.Collaborated with Peak to help create new training content and WBTs when needed for changes to tasks.Lead FIZ pulls and meetings with intent owners.Mentored, coached, and trained new FIZ team members.Established a network of points of contacts for further help with research while also being available to act as a SME when other departments needed help or had a question about a fraud or process improvement question.Identify process gaps and streamline efficiency.Research, gather examples, apply problem solving to technical issues and communicate new hot topics

Tampa, Florida, United States

Promoted to a supervisor where I assisted agents in handling calls and taking complex problems and solving them. Coached, taught, and developed agents to align with Capital One policy. Offered innovative and in-depth solutions to complex issues that agents ran into that were often not fixable in just How-To. At the peak the average was 700 agents monthly .Coached, taught, and developed agents to align with Capital One policy.Apply problem solving to complex situations requiring technical knowledge and skills with systems or policy. Offered innovative and in-depth solutions to complex issues that agents ran into that were often not fixable in just How-To. At the peak the average was 700 agents monthly .Mentored and trained new CAAT agents or interns. Selected to go to Pompano Beach, Florida from 08/01/2015 to 08/15/2015 and then Boise, Idaho from 10/16/2016 to 11/01/2016 to assist with training and onboarding new FAST sites.In charge of chat data reports. Before taking over the project, the data and output was hard to read and use. The project was then updated and streamlined to make the data more readable, reliable, and usable. The current state now is used by managers to train and coach agents in a more effective way.Took over access requests for a team of 37 CAAT agents. All requests are now sent through a google form that was created to centralize incoming issues and streamline the process.Created a slack channel for FAST CAAT to answer fellow FAST CAAT questions in regards to help while on chat, quick reference guide for previously asked questions, and for collecting data on

Tampa, Florida, United States

Responsible for handling inbound fraud calls. Provided outstanding customer service resulting in exceptional agent rating. Assisted with the development of new agents through side by side training and coaching.

Set up and trouble shoot networks for yachts and set up WAP'sTune up and clean PC'sFormat and install PC'sTrouble shoot hardware issues

Schedule tellers and bankers Balancing tellers and vaultSales service and cash handlingCustomer serviceCoach TellersTake care of complicated transactionsAudit complianceOrder suppliesFraud and loss prevention.