Johnathan Lee Email & Phone Number

Ridgefield Park, Nj, Us

• Conducted thorough testing of 20-30 Samsung MR/NDA devices weekly in T-Mobile IMS services, achieving an average defect detection rate of 98%.• Performed carrier cross-testing on Samsung devices between T-Mobile, Metro by T-Mobile, Verizon, Boost, AT&T, FirstNet, and Cricket, ensuring seamless interoperability with a success rate of 95%.• Collaborated with 4 T-Mobile Testing Teams and TMO Subject Matter Experts to facilitate efficient communication and streamline the testing process.• Successfully trained ATT Stationary Test Cases in remote support within 3 months, resulting in a 20% increase in test case execution efficiency.• Assigned to the T-Mobile team, trained 20 newly hired TMO QA testers since December 2022, contributing to an overall improvement in team productivity by 25%.• Inspected daily test cases, promptly reported test progress results to SMEs, and raised any testing issues by creating and submitting comprehensive tickets to the R&D team.

Carrollton, Texas, Us

• Oversaw and maintained a pristine work station, ensuring the cleanliness of floors, serving line, kitchen equipment, walls, and fresh food, resulting in a 15% decrease in hygiene-related incidents.• Fulfilled tasks as requested by supervisors on a weekly, bi-weekly, or monthly basis, consistently meeting deadlines with 100% accuracy.• Trained and mentored kitchen staff in all areas of kitchen operations, resulting in a 30% improvement in overall team performance and adherence to regulations and organizational policies.• Successfully processed orders and provided food in strict compliance with Federal Regulations and organizational policies, achieving a 99% compliance rate.

• Orchestrated daily, weekly, and monthly discussions and meetings to streamline operations and foster a productive work environment, resulting in a 20% increase in overall operational efficiency.• Upheld impeccable cleanliness standards, maintaining a welcoming and hygienic environment for employees and customers alike, contributing to a 95% customer satisfaction rating.• Meticulously documented individual Management and Associate performance, proactively administering action plans to enhance skills and foster professional growth, resulting in a 25% improvement in employee retention and development.• Provided exceptional customer service, skillfully handling complaints and inquiries, achieving a 90% resolution rate.• Cultivated a collaborative team environment, promoting strong business ethics and driving continuous improvement, leading to a 10% increase in team productivity.• Achieved an impressive 15% increase in sales over 9 years through targeted local promotions and exemplary employee management.

Austin, Texas, Us

• Facilitated effective communication and acted as a vital link between Korean vendors and Texas local business owners, ensuring smooth business transactions and negotiations.• Provided professional interpretation and translation services in business-related matters, including meetings, negotiations, contracts, and agreements.• Translated business documents, reports, marketing materials, and correspondence accurately and efficiently between English and Korean, maintaining the nuances and cultural context.• Played a key role in bridging the language and cultural gaps, fostering mutual understanding and building strong relationships between Korean vendors and Texas local business owners.• Demonstrated a deep understanding of both Korean and Texan business cultures, enabling effective communication and successful collaboration.• Assisted in market research and analysis by interpreting conversations and extracting valuable insights from Korean vendors, helping local business owners make informed decisions.

• Demonstrated proficiency in cash register operations, accurately processing customer transactions and maintaining financial accuracy.• Maintained a pristine work environment for customers and employees, upholding high standards of cleanliness and hygiene.• Prepared daily sales reports, baked a variety of goods, and organized daily schedules to ensure efficient operations.• Increased work efficiency by 10% by managing food inventory, beverages, and cleaning equipment.