Johnathan Maddox Email & Phone Number

Fleming Island, FL, US

Ponte Vedra Beach, Florida, United States

Jacksonville, Florida, United States

Direct and oversee the daily operations of the Depopulation and Florida Market Assistance Plan (FMAP) Programs, focusing on policy count reductions and aversion. Collaborate with the Depopulation & FMAP Manager to manage staff tasks, including hiring, goal setting, and performance evaluations. Serve as the primary liaison for internal and external support.

Jacksonville, Florida, United States

Steered support initiatives for the Depopulation and Florida Market Assistance Plan (FMAP) Programs, focused on reducing policy counts, averting policy lapses, and resolving complex system issues. Liaised with key stakeholders, including Take-out Companies, Agents, FHCF, OIR, and Citizens staff, to coordinate and streamline Depopulation processes..

Jacksonville, Florida, United States

Proactively identified challenges and opportunities within the Depopulation and FMAP business processes, contributing significantly to the development of project requirements. Collaborated with cross-functional teams to successfully coordinate projects, ensuring adherence to strict timelines and effective issue resolution.· Crafted and upheld detailed.

Tallahassee, Florida, United States

Led efforts in managing and analyzing statistical and demographic data to produce accurate reports on a weekly, monthly, quarterly, and annual basis. Contributed as a subject matter expert during the development of reporting and systems projects, playing a pivotal role in user acceptance testing and supporting the agent workforce through pilot.

Tallahassee, Florida, United States

Managed agent data and facilitated effective communication by addressing inquiries and requests from agents and agencies. Oversaw the complete lifecycle of agent data, handling appointment applications, profile updates, suspensions, terminations, and book of business transactions for a network of over 8,000 agents across multiple systems. Supported.

Tallahassee, Florida Area

• Supervise store operations and department managers to effectively serve bothinternal staff and customers
• Implement and manage shrinkage control plans in compliance with proceduresand report requirements to reduce inventory loss
• Oversee store merchandising and product display tracking with market share andtrend analysis
• Manage store data and produce reports, including internal accounting, staffing,production, inventory, profit, labor and sales
• Ensure and communicate compliance with state, federal and corporate guidelines
• Provide complaint resolution and customer service collaboratively with staffto promote positive morale for employees and customers