Johnathan Maddox Email & Phone Number

Fleming Island, Fl, Us

Ponte Vedra Beach, Florida, United States

Jacksonville, Florida, United States

Direct and oversee the daily operations of the Depopulation and Florida Market Assistance Plan (FMAP) Programs, focusing on policy count reductions and aversion. Collaborate with the Depopulation & FMAP Manager to manage staff tasks, including hiring, goal setting, and performance evaluations. Serve as the primary liaison for internal and external support while implementing and improving policies, procedures, and program enhancements. Extract and analyze data to maintain data integrity and propose process improvements. Contribute to the development of strategic goals and influence legislative actions to minimize new and renewal writings in Citizens. Manage a team of four.· Successfully onboarded two new team members, enhancing team capability.· Restructured team roles and responsibilities to align with strategic goals, improving efficiency.· Contributed to the implementation of system enhancements, boosting excess and surplus line carrier participation in the depopulation program.· Spearheaded the removal of 369,000 policies, leading to the transfer of $161 billion in exposure to the private market.· Developed and managed strategies to enact legislation supporting the reduction of new and renewal writings in Citizens.· Ensured the effective oversight of data integrity, enhancing process and program effectiveness through data analysis.· Pioneered the development and improvement of policies and procedures to strengthen program operations.

Jacksonville, Florida, United States

Steered support initiatives for the Depopulation and Florida Market Assistance Plan (FMAP) Programs, focused on reducing policy counts, averting policy lapses, and resolving complex system issues. Liaised with key stakeholders, including Take-out Companies, Agents, FHCF, OIR, and Citizens staff, to coordinate and streamline Depopulation processes. Leveraged technical expertise, prioritized deliverables, and addressed support requests efficiently. Cooperated with business analysts to implement technical requirements and maintain compliance with Florida legislation. Ensured data integrity through policy audits and robust data management practices.· Implemented new statutory requirements, including the percentage rule for depopulation eligibility.· Designed and implemented reporting systems to track the success of new statutes.· Assisted in removing 275,000 policies, transferring $113 billion in exposure to the private market.· Streamlined communication and coordination with business contacts, enhancing efficiency in Depopulation processes.· Facilitated and supported policy count reductions and policy aversion efforts successfully.· Improved data accuracy and utility by guiding the creation, formatting, validation, and analysis of data files.· Developed and implemented SQL-based analytics and reports, boosting data-driven decision-making.· Established standards for database queries, optimizing data retrieval methods.· Strengthened customer service and technical support by acting as a key liaison between the Depopulation & FMAP Unit and business contacts.· Contributed to improved program effectiveness by playing a pivotal role in policy and procedure establishment.· Reviewed statute language in detail to address high-impact legislative changes proactively.· Provided team leadership, filled management roles as needed, and offered comprehensive training support.

Jacksonville, Florida, United States

Proactively identified challenges and opportunities within the Depopulation and FMAP business processes, contributing significantly to the development of project requirements. Collaborated with cross-functional teams to successfully coordinate projects, ensuring adherence to strict timelines and effective issue resolution.· Crafted and upheld detailed operational process guides that enhanced workflow efficiency and clarity.· Gathered, organized, and analyzed statistical and demographic data to produce precise weekly, monthly, quarterly, and annual reports.· Strategically coordinated and prioritized deliverables, ensuring the effective execution of the Depopulation process.· Delivered specialized technical advice and facilitated seamless communication with insurance carriers and key stakeholders about the Depopulation process.

Tallahassee, Florida, United States

Led efforts in managing and analyzing statistical and demographic data to produce accurate reports on a weekly, monthly, quarterly, and annual basis. Contributed as a subject matter expert during the development of reporting and systems projects, playing a pivotal role in user acceptance testing and supporting the agent workforce through pilot implementations. Ensured the department's excellence through stringent Quality Control and Quality Assurance measures. Assisted in the training of new staff, fostering consistency and compliance with established policies and procedures.· Facilitated accurate and timely report generation through expert data analysis and management.· Enhanced project outcomes by contributing expertise and overseeing structured user testing in system development.· Improved departmental performance with the implementation of robust quality assurance processes.· Ensured staff proficiency and policy adherence through effective training programs for new employees.

Tallahassee, Florida, United States

Managed agent data and facilitated effective communication by addressing inquiries and requests from agents and agencies. Oversaw the complete lifecycle of agent data, handling appointment applications, profile updates, suspensions, terminations, and book of business transactions for a network of over 8,000 agents across multiple systems. Supported organizational needs by generating and updating necessary reports.· Certified data integrity and smooth operation of agent transactions, managing over 8,000 agent profiles.· Improved responsiveness to agents and agencies, enhancing communication and service quality.· Developed a reliable reporting framework that provided essential updates and insights for business strategy.

Tallahassee, Florida Area

• Supervise store operations and department managers to effectively serve bothinternal staff and customers• Implement and manage shrinkage control plans in compliance with proceduresand report requirements to reduce inventory loss• Oversee store merchandising and product display tracking with market share andtrend analysis• Manage store data and produce reports, including internal accounting, staffing,production, inventory, profit, labor and sales• Ensure and communicate compliance with state, federal and corporate guidelines• Provide complaint resolution and customer service collaboratively with staffto promote positive morale for employees and customers