Johnathan Munoz Email & Phone Number

Austin, Texas, United States

* Conduct routine maintenance and calibration on LAM Front-End-of-Line (FEOL) etch tools to ensure optimal performance and reliability.* Perform troubleshooting and diagnostics on equipment malfunctions, minimizing downtime and improving overall tool efficiency.* Collaborate with cross-functional teams, including process engineers and production operators, to address tool-related issues and enhance process stability.* Execute preventive maintenance procedures to prevent equipment failures and extend the lifespan of semiconductor etch tools.* Actively participate in equipment upgrades and installations, ensuring seamless integration into the manufacturing process.* Document equipment changes, maintenance activities, and troubleshooting steps for reference and continuous improvement.

Austin, Texas, United States

*Provided exceptional customer service to all guests by greeting them, assisting them in a friendly, efficient, courteous and professional manner.*Collaborated with operations manager to increase our numbers and customer service feedback

*Solid expertise operating acoustic leak detection equipment, developing water conservation procedures and reducing water leak costs*Managed small teams of leak detection techs in order to complete large projects*Established alliances with organizations and individuals that have mutual interests in water pipeline mapping, GPS and GIS services

*Ensured proper development of employees in order to complete all assignments well within specified deadlines*Established successful one on one relationships with a wide variety of clients*Assisted with resolving multiple crisis situations in order to maintain friendly and peaceful relations with customers*Maintained security for $100 thousand of highly sensitive equipment and weapons resulting in zero loss in a 4 year period*Communicated effectively with a diverse populations; efficiently managed a diverse workforce*Composed monthly and event oriented evaluations of employees using specific computer programs and documents

Bachelor'S Degree, Computer And Information Systems Security/Information Assurance

Associate Of Science - As