Johnathan Ortiz-Sonnen Email & Phone Number

Spokane, Wa, Us

Spokane, Wa, Us

As an API writer at DigiCert, my achievements and responsibilities include:• Wrote accessible, user-friendly developer documentation for beginners and experienced developers building integrations with DigiCert’s public key infrastructure, certificate management, and IoT device trust solutions• Led all developer documentation initiatives at DigiCert; defined roadmaps, created content strategy, and prioritized documentation deliverables for 11 development teams• Wrote developer guides, API reference, conceptual documentation, example code, and change logs for 6 public REST APIs with 400+ endpoints• Wrote and maintained OpenAPI specifications for 3 new REST APIs with 100+ endpoints• Consulted on API design and tested new APIs to share feedback on developer experience with Engineering/Product• Led a major cross-functional effort to consolidate documentation for 11 APIs and 7 SaaS products; migrated 2,500+ topics from JSON exports, Markdown, AsciiDoc, PDF, and Confluence to Paligo and OpenAPI/Swagger UI• Architected and maintained CMS, front-end code, and publishing workflows for DigiCert’s developer and end-user documentation portals• Awarded DigiCert C.A.R.E. Champion for upleveling DigiCert APIs and consolidating online documentation• Owned documentation translation workflow; delivered scheduled and ad-hoc translations in 11 languages

As the owner of developer content at this venture-funded robotics startup, my achievements and responsibilities included:• Wrote example code, tutorials, API reference (REST API, JavaScript SDK, and .NET SDK), hardware and software user manuals, release notes, blog posts, and UI text for a developer audience• Created “Hello World” tutorial to teach beginner developers to code and deploy a robot application in 30 minutes or less• Created task-based tutorials on developer topics ranging from controlling the robot with HTTP requests to integrating platform capabilities with cloud-based services• Wrote conceptual documentation for applications implementing leading-edge robotics capabilities, including simultaneous localization and mapping, autonomous locomotion, face detection and recognition, telepresence via RTMP/RTSP, text-to-speech, voice activity detection, and integrations with external sensors, microcontrollers, and other devices• Owned complete documentation toolchain; developed and maintained docs-as-code technology stack, including authoring tools, version control, community contributions, layout/styling, and deployment• Used HTTP client tools and wrote code to test API usability; shared feedback with Engineering/Product to plan developer experience improvements• Designed and implemented information architecture improvements across all nodes, including documentation, developer tools, and sample code• Wrote all documentation following Agile practices; participated in Engineering/Product sprint planning, backlog refinements, retrospectives, and daily standups• Provided direct customer support in web forums and other channels; converted user-reported issues to detailed, reproducible bug reports

As a writer at this educational software startup, my achievements and responsibilities included:• Wrote, filmed, and edited instructional videos teaching customers how to use the platform• Wrote instructional blog posts and guides and led other writers in documentation creation• Designed curriculum and produced videos supporting language development for children with speech delays• Created and maintained internal process documentation for cross-functional teams• Eliminated ~5 hours/week of labor by using Python and JavaScript to automate workflows in Google Docs and Google Sheets• Programmed prototypes for new product features and wrote functional design specifications for enhancement requests• Trained Product Specialists in new features and product offerings

As an instructional assistant for Spokane Public Schools, my responsibilities included:• Implementing positive behavior support plans for students in schools throughout the district• Working with education providers, behavioral specialists, occupational therapists, speech language pathologists, and applied behavioral analysts to support students in Individualized Education Program (IEP) goals

As a Paraeducator at J. Russell Elementary School, I worked alongside teachers to lead instruction and provide one-on-one aid to students with IEPs. My contributions included:• Leading small-group instruction in remedial reading, writing and math• Collaborating with educators, occupational therapists, and speech language pathologists to support students in IEP goals

Gwangju, South Korea

As the only native English-speaking teacher at the Sunjin Institute of Education in Gwangju, South Korea, I taught English as a second language to Korean students in preschool through 6th grade. My work included:• Developing curriculum and leading instruction in English reading, writing, and conversation• Collaborating with Korean teachers in instructional design, creating student achievement plans, and developing assessments for measuring progress• Participating in extracurricular activities to promote active learning and student engagement