Johnathan Tanner Email & Phone Number

Security Officer: Worked assigned posts and followed post orders in daily work activity. (July 2013-Present)• Required certain government security clearances.Security Control Center Operator: Dispatched all officers and fire units to all medical emergencies and responses. (September 2013- Present)• Promoted to 3rd shift lead in November 2013• Analyzed the daily logs of searches and responses, to make sure everything was accurate and completed correctly.

Account Manager: Customer Advocacy and Collections • Made outbound and received inbound calls in regards to making past due payments.Loan Credit Analyst: Custom Relationship Management• Analyzed financial conditions sent in from customers to process a loan modification within the timeframes determined within state and federal limits.• Assisted loan underwriters in gathering data from customers.• Pulled customer credit reports.• Wrote reviews on the financial information gathered to underwriter for easier evaluation.• Trained new hires in the process support and HSSII model. (July 2011-July 2012)• Created a portfolio explaining the underwriting process of a modification. (November 2011)• Added to the content inventory team, as a subject matter expert (SME) in June 2012.• Team Leader substitute while manager was on vacation on 12 associates. (September 2012 - May 2013)• Received most valuable player seven times since being hired. (most recent: March 2013)• Completed 4 months consecutively with 100% quality scores. (December 2012- March 2013)

High School Diploma

Graduated as Class Representative Graduated with an award for most consistent character during the four years of high school

Bachelors