• Developed and nurtured relationships with our clients and more than 200 certified installers, enabling their success in the competitive renewables development industry. • Collected and analyzed daily performance data and analytics of Redaptive equipment for proactive approaches, focusing on customer needs.• Provided clear and concise action plans, designed scopes of work for all maintenance-related concerns with Redaptive equipment, and held all technicians accountable for work completion.• Established rapport while conducting site visits during installation to supervise installers to regulate all install requirements and used empathy to understand all the customer's questions or concerns. • Led weekly team action meetings that discussed all current maintenance cases and customer needs. • Collaborated with other teams on new implementations and techniques for customers, utilizing a customer first mindset.  Completed onboarding and transitioning in an expedient manner, essentially hitting the ground running and effectively executing daily tasks.  Reduced total number of maintenance cases that were greater than 30 days down to 15 percent from 50 percent in under six months.

• Drove Customer Success outcomes by owning, managing, and maintaining high levels of client satisfaction and support for accounts.• Screened all customer assistance tickets, managing the life cycle of ticket from beginning to end. • Corresponded with all customers about inquiries or concerns, fulfilling all requests to their satisfaction.• Scheduled outside work to agencies promoting timely resolution and customer success. • Actively participated in team meetings, providing valuable feedback and suggestions for enhancing the overall customer experience. Also worked closely with the management team to develop and implement customer service strategies and initiatives.• Documented all information in Salesforce for accurate records and future preventative maintenance.  Completed more than 600 tickets from beginning to end.  Received high remarks from senior leadership on timeliness and execution for customer safety.

• Conducted onsite training and daily support to defense travel system and tier II help desk.• Functioned as performance consultant to installation comptroller's office and all command leadership on performance of defense travel system aboard installation.• Supervised courtesy command inspections, onsite training, and new initiative rollouts to all commands aboard installation.• Advocated for commands, providing feedback to external agencies about products, pain points, and service experience.• Reviewed periodic command travel program health-reports to assess satisfaction.• Briefed all senior leadership weekly on all payment standings and processes. Received both "Civilian of Quarter" and "Civilian of Year" for contributions to ensure all payments were certified and all entitlements were received. Spearheaded all travel payments to ensure more than 30,000 Marines received all travel entitlement that equaled more $2B in pay.

• Created and maintained three new nonexistent programs within nit to include publications program, orders and directives program, and sponsorship program.• Reviewed all personnel information daily to ensure accurate reporting.• Proofread and edited all award write-ups to ensure written in accordance with standard operating procedures.• Maintained accountability for thousands of records each calendar year. • Processed and tracked hundreds of personnel requests monthly. • Briefed all leadership on daily standings of all requests and processing timelines. Received Mission Capable results on all inspections during my tenure at this position.