Lead the Regional Steering function for IT Americas, supporting IT governance and key targets for the Vice President's Management Circle across Region Americas.• Successfully prepared and led certification for four IT facilities for TISAX ISA 5.0 in 2023.• Created a governance-first mindset with supporting tools and process partners to standardize and reduce compliance gaps across BMW Group IT internally and externally with our business partners.

Responsible for processing financial activities for the Region Americas Group, including long-range planning and direct year cost impacts.• Worked as a Customer Impact analyst on global initiatives like cross-funding alignment platform for yearover-year Product Portfolio funding mix in global IT.• Steered annual budget planning for all applicable initiatives and departments, achieving less than a one percent margin of Plan in 2021 and 2022.• Reviewed budget processes and drove standardization process improvements, including the implementation of a Data Visualization Roadmap for the region's delivery model analysis.

Product owner for external sales force tools: CPQ/CRM/ERP tools.• Technology focus areas: SAP, Oasis Sales Software Ecosystem, and Salesforce Service/Sales Cloud.• Developed pricing/commission management automation, reducing manual touch requirements by 20%for a team of 15.• Implemented system improvements across 13 Business lines with unique needs and tool sets to interactwith External Sales Companies. • The most notable improvement was a Commercial Lighting controls quote request platform and linear light configurator pricing request tool created by a 3rd party company and integrated into the primary systems, resulting in an improvement to the customer experience.

Served as a dedicated resource for 3rd party ordering system Oasis support and development projects, including integration with SAP.• Acted as a direct liaison between External contracted Sales companies and internal groups for system checks.• Implemented a parallel quality control system between external Oasis software users and internal SAP users for regression testing and development testing, resulting in improved system reliability and accuracy.• Created an improved process using SQVI to pull all territory quotes from SAP for special pricing loads to external customer pricing database, resulting in increased customer experience value.

Supervised a team of three, responsible for providing exceptional service and support to External Contracted Sales on System tools, including the internet portal, Oasis Ordering and Project Management Software in relation to Manufacturing orders.• Collaborated with cross-functional teams to identify system improvement opportunities and implemented enhancements to streamline processes and increase efficiency resulting in team of 8 out of Tijuana being able to repurpose one team member to the planning team from the support team due to efficiency gain in communication process.

• Developed new training program for all incoming customer service coordinators and project managers.• Managed training programs designed to target problems and develop current customer service teams.• Developed training for individuals to work on specific areas that needed improvement.• Supported all regions when shorthanded by managing contracted sales companies' customer service accounts across the United States.

• Managed the accounts of 6 sales companies spread across the north central area of the United States along with 8 national house accounts.• Provided information on such things as: supply chain, inventory, quotes, product specifications, and order entry systems