Customer Service Specialist
Remote-Work 6-month contract position + training and extension. I was hired by ASM Research as a contractor, and when my contract with Accenture Federal Services for the state of Maryland ended, they unfortunately didn't have any other contracts available for me at the time.I started as a front-office inbound-call customer service specialist, and was quickly promoted with a pay-raise to the mid-office, Salesforce customer service team. The position was primarily focused on ticket… Show more Remote-Work 6-month contract position + training and extension. I was hired by ASM Research as a contractor, and when my contract with Accenture Federal Services for the state of Maryland ended, they unfortunately didn't have any other contracts available for me at the time.I started as a front-office inbound-call customer service specialist, and was quickly promoted with a pay-raise to the mid-office, Salesforce customer service team. The position was primarily focused on ticket management, issue resolution, skill-based routing, and customer service via email and phone call. Show less
