Troubleshoot, diagnose, and resolve windows server issues (Windows Server 2008, 2012, 2016 and 2019)Strong Experience in Active Directory, AAD,, DNS, DHCP, ADFS, and Group policyUse network monitoring tools like SolarWinds to monitor and troubleshoot the network equipment. SolarWinds to monitor the site switches, routers, and SteelHeads. Cisco 3550 Switch Basic Configuration experienceUse SCOM to monitor the activity of the SBA’s hyper-Vs and virtual machines. Use the tool mainly for Knowledge and experience with core Microsoft infrastructure (Active Directory, Group Policy, Windows, DHCP, Hyper-V, Azure and DFSFamiliar with On-Prem Microsoft Exchange and O365 (Creating, troubleshooting, and restoring mailboxes i.e. CommVault)Use hyper-V clusters (failover cluster manager) to monitor the many VMs used on the networkInstall, configure and support server backups as well as perform file/folder restorationsAccess Azure virtual machines, providing off hours maintenance on them ( turning them off, running maintenance and then restarting them) and expanding the disks partition sizeAbility to Configure, monitor and troubleshoot of network infrastructure devices (Wi-Fi Access Points, WLAN, Routers, Switches, UPSs, Network and Application Load Balancers, VPN and Remote access solutions, remote access services support, access control, and identity, management task.Actively monitor DHCP for expired leases in order to extend them, as well as the available address pool.Use the SNOW ticketing system which creates incidents/tickets in Service Now. Adhere to SLAs and Operational Level Agreements and internal processes Use PowerShell scripts to discover if SMTP connection is hung; use scripts to enforce PIV cards and to add new members to Active Directory and shared mailboxesResolve NFC Print job failures that occur when a second instance of the Unisys Enterprise Output Manager Web Service starts and there is an existing instance of the service already running.

Supported the CBP Network Operations Center (NOC)Used the application Putty port SSH to access devices via command line interface; Linux shell, used commands like: ifconfig to configure network interfaces, ifconfig-a to show all active or inactives interfaces, ping to show connectivity, ls to list commands, and traceroute to display possible routes or paths of packets transmittedConfigured riverbed steelhead and router for optimizationFamiliar with the Emergency Brake Fix (EBF) to all CBP EnvironmentFamiliar with CBP CR process to Implement New Devices and application to CBP EnvironmentDaily use of the Remedy Action Request System to track internal problems and customer-reported issuesI am able to work with security protocols IPsec and SSL/TLS Radius TACACSUsed Spectrum Analyzer tool to assist in monitoring the bandwidth of WiFi devices on CBP network(CBP) Setup and managed tracking rules and alertsUsed tcpdump and Wireshark for network troubleshooting and packets analysis Troubleshot connection, optimization, bandwidth, bottleneck and configuration issues.Establish performance management metrics and evaluate overall Steelhead performance against relevant standards.Created rules and push policies to allow more efficiency to the user from the SteelHeadTroubleshot alerts on the Steel Central Controller SCC/GUI ranging from degraded, disconnected, critical Actively contributed through testing, implementation, and adoption of new technology solutionsUses event information management logs to provide detailed analysis on SteelHead issuesProvided bandwidth analysis to help troubleshoot bottlenecking Worked with other engineers in using F5 load balancer to balance network traffic going to SteelHeadsTroubleshot connectivity issues at the sites evaluating the SteelHead, switch and router issues.Used Python scripts to automate decommissioned SteelHeads on the CBP WANWorked with Python on automating some of the functions that the steelhead performed.

Supported the entire K12 Product Development Team onsite and remote Troubleshot, diagnosed, and resolved incidents for deployed hardware including broken laptops, desktops, hard drives and peripherals Experience supporting Windows 7 and 10 workstations, MAC OS machines, Active Directory, Microsoft Office Suite and Windows File PermissionsUsed Active Directory User Creation (ADUC) for user accounts, user privileges and profiles; added computers and printers to (AD DS)Lead and provided daily oversight to less experienced Service Desk agent to support the Prod Dev DeptInstalled Windows Server 2012 from a disc using Server Manager to practice installing Active Directory, DNS and DHCP. Managed maintenance of Windows server infrastructureTroubleshot DNS server not responding issues: checking network/Internet settings, network sharing center, wi-fi properties and checking the DNS server address; executed a DNS Lookup Updated inventory or asset management records to organize to know the location of assets Created new user emails through MS Exchange Server 2010 and 2013Maintained a high level of onsite technical support and provided knowledge base articles Added new machines to the K12 Domain (from default Workgroup) and then configured machines Used Jira and ServiceNow ticketing systems to track incidents and tasksCisco VOIP phone support and set up; configured phone by connecting to network via Ethernet and used codes and PIN Used Service Now ticketing system to create, assign and manage user issues and requestsProvided MAC addresses of VoIP phones to the Network Engineer for configurationsBacked up machines onto a server using end user’s name as a profile, in order upload it to new machineBacked up end user’s files, folder and other docs to One Drive for easier accessibilityAbility to apply excellent troubleshooting, documentation, and interpersonal skills

Used in depth knowledge of the office computer software to spearhead efforts to successfully plan and complete a complex computer application project for a German-based client• Lead spokesman to communicate project status, challenges and resolutions to executive management and global clients• Successful team leadership abilities/management abilities demonstrated on daily tasks and throughout very challenging and stressful studies• Skillfully trained and developed team members and new hires due to ability to work well with various personality types, level of expertise and effective presentation & communication skills• Created & worked in conjunction with the IT department to build an innovative method to streamline patient demographics in the data management system• Collaborated with the IT department in order to institute new streamlining concept• Worked directly with upper management making recommendations to simplify processes • Extensive experience utilizing spoken and written Spanish skills (as sole translator in the department) to communicate information and resolve critical issues at Spanish-speaking sites around the world• Organized shipments from overseas using metric units and converted those metric units into U.S. standard measurements to process and analyze sample information correctly• Solely responsible for adhering to international guidelines and customs regulations for the critical shipment of kits used for containment and shipment of biological samples • Sense of urgency and attention to detail displayed throughout daily assignments• Volunteered to work significant and extended amounts of overtime in order to accomplish several different project deadlines.

• Complete prudence and anonymity was of the utmost importance due to the classified nature of the work at hand• Formatted time-sensitive material into a secure government computer application• Corrected, verified and recorded with consistent accuracy restricted information of past and present Department of Defense (DoD) and military employees• Converted data in accordance with governmental guidelines and procedures• Worked up to 80 hours in one week on several different occasions in order to complete assignments