Johnathan Edgerton Email & Phone Number

Raleigh, North Carolina, United States

Worked with a top-10 global oil company to:> Communicate between client business/IT teams and internal development/QA teams to manage regular release schedule and required hot-fixes of feature enhancements and issue resolution of designated web applications> Led the successful design, development, testing, and delivery of a web-based application.> Drive, along with others in Project Management team, a $100Million+ project to upgrade applications and migrate data as part of a global SAP + Supporting Application upgrade.

Raleigh-Durham, North Carolina Area

March, 2018 - Present> Manage the team that Implements and Supports the suite of SAP-enhancing products. Implementation & Support ConsultantJanuary, 2016 - March, 2018> Implement and Support customer use of Prometheus Group's plant maintenance software.> Travel to customers' sites to perform process-workflow consulting and product training. Technical Support ConsultantJune, 2015 - January 2016

Raleigh, North Carolina

The Regional Client Experience Manager is an intricate role within the Client Loyalty Division; reporting directly to the Director of Client Loyalty and responsible for managing a client-facing team consisting of an Account Advocate and Client Support Specialists. Key responsibilities include: > Ownership of client success from implementation through self-sufficiency for the northern half of the U.S.> Expected to listen and employ reason and sound judgment when addressing client needs, providing quality service and evaluating client satisfaction> Serve as front-line support for newly implemented clients to make certain a high level of satisfaction with the SMR is achieved> Contribute to client care plans to ensure success and achievement of implementation / support/ engagement metrics> Develop a consultative relationship with clients via regular contact and work in conjunction with internal stakeholders to provide the best client experience> Educate clients on self-service features, product updates, training and other initiatives to ensure a successful partnership> Advise clients of process / system risks based on organizational constraints and develop solutions to mitigate risks> Able to engage the appropriate consultants and technical resources as necessary> Observe client use of SMR to develop perspectives on notable trends, deficiencies and hot topics in the school health community> Maintain expert level knowledge of the Magnus Health SMR> Serve as voice of the client with an active role in establishing feature specifications and MVPs along with guiding the technical team in project development> Assist in testing feature developments to help discover bugs and challenges with the User Interface from a clients' perspectiveAt Magnus Health, we know that everything can be done better. I have demonstrated accomplishments in project management and process improvement. I have consistently shown a drive to establish efficiency-improving procedures.

Raleigh, North Carolina

Magnus Health is the leading provider of a web-based SMR (student medical record) solution designed specifically for use in schools. With more than 1,000 programs nationwide — ranging from small, private K-12 schools to large, public universities — our primary focus is streamlining the collection and secure storage of student health information. SMR equips schools with the tools they need to save time and money, reduce liability, improve emergency preparedness, and remain in compliance with HIPAA, FERPA, and state regulations.> Call prospective B2B customers and develop business relationships by scheduling and performing online demonstrations> Provide product knowledge to prospective customers> Research, identify and qualify leads> Manage and track all sales activities via CRM software> Identify customer needs / requirements, and recommend the appropriate products and solutions> Remain up-to-date on new product, technology, and service offerings> Stay current on industry and vertical solutions> Assist the on-going technical education and development of the broader team> Interact with customers with utmost professionalism & accuracy, leading to customer trust & satisfaction, this in turn has a significant impact on the customer’s future spend with Magnus Health

Apex, North Carolina

Raleigh, North Carolina

Downtown Raleigh, Nc

Business Undergraduate, Marketing

Activities and Societies: Ice Hockey Team

Education record

Activities and Societies: International Thespian Society