Johnathan Whitaker Email & Phone Number

Louisville, Kentucky, United States

Group Medicare - Account Installation ManagerLead and coordinate end to end process of new and existing groups from the point of sale to membership loading, member materials, id cards, claims resolution, and various reporting data, status, and metrics.Act as central hub for all requirements and information dissemination to various functional areas across the organization as well as post-implementation process improvement and streamlining.Helped to create various Power Automate workflows for knowledge repository as well as the optimization of process documentation, onboarding, and continual training. Designed, lead discussion and troubleshot new PowerBi dashboard for both managers and senior leadership to monitor Open Enrollment processes, timeframes, and progress. Dashboard also designed to be a central hub that allows access to key reporting metrics and often used process documentation

Louisville, Kentucky

Technical and motivated professional for the Central Region for the MA/MAPD Bid cycle process. Skilled in managing concurrent projects, audits, and presentations with tight deadlines. Proven record of adaptability, process improvement, and exceptional communication both at a corporate and market level.Core responsibilities include planning, tracking, and leading various trainings and discussions with the Central Region’s senior leadership, Northwestern Division leaders, actuarial, market point, compliance and other internal teams for new product ideas, benefit designs, and specifications pertaining to the Medicare bid /product lifecycle. Along with analysis of member materials, competitor information, provider directories, CMS limitations, plan implementation and other various stretch assignments.•Successfully delivered Humana’s 2020 MA strategy for Central Region (Aug.’19) with a 44 plan portfolio to CMS with 100% accuracy•Successful initial filing of 2021 MA strategy for Central Region with a 49 plan portfolio with new unique SSBCI and VBID benefits.•Lead process re-analysis, feasibility, and redesign of Market specific benefit..•Coordinated workgroup audit, process analysis and associated rework for RPD Feasibility process as well as other associated workflows, SharePoint forms, and processes for PY2021 implementation.•Benefits at A Glance member material SME•Teams Champion – Co-developed process, best practices and designs for departmental use

Louisville, Kentucky

Responsible for coordinating ongoing projects across multiple divisions and training for team of 16 and functioning as main point of contact along for training, hiring, and issue resolution.•Lead multiple teams for departmental impact planning, interdepartmental CBT creation and SharePoint maintenance. • Functioned as lead for benefit audits/entry while working with various levels of upper leadership and coordinating timelines for proposed acquisition.•Developed documents and procedures around processes/best practices for team as well as auditing/enhancing existing team onboarding processes as well as coordination of upload and distribution of documents to associated groups and markets.•Redesigned multiple SharePoint sites for ongoing projects, documentation, and divisional assignments. Also created Filing Resources site – go/frag – for easy access and department wide use of most often used resources.

Louisville, Kentucky

National City Tower & Humana Corporate Tower, Louisville

Contractor through Brooksource for the Humana DSI/EUT department. Deploying Windows & Apple systems to multiple departments at different locations on the Humana-Louisville campus. Using SCCM and PsExec to install software to workstations in the US, India, and other Humana locations around the world. Aiding users in technical issue resolution in a timely and efficient manner. Basic troubleshooting of various programs.Working towards a fruitful career full of continued learning and networking opportunities.

500 Quartermaster Ct Jeffersonville, In

- Tier-2 help desk position, setup of computers, tablets, cellphones, as well as assisting with install and configuration of servers, switches, routers, and wireless access points.- Upkeep of Backup Servers using CA ARCSoft, Active Directory for creating and modifying groups and users, Time clock installation and upkeep, Maintain 250+ computers across different sites as issues arise.- Implement citywide database of Devices, IP Addresses, Service ID’s, Contracts, and Specifications through the use of Spiceworks. - Redesign of IT Department storage and office layout for improved functionality and reduced clutter. - Remove, labeled, and wire-managed multiple remote sites’ data rooms to allow for better airflow and reducing the overall disorder that was previously there.- Design user help portal, which allows for ticketing, updating, and tracking of issues for both the I.T. Department and for the user. Within that portal a Wiki was also created for the more common issues and occurrences.

Store #1010 Clarksville, Indiana

Diagnosis and repair of desktop and laptop computers in a customer-facing, high-volume environment.Previous experience includes cell phone activation in Best Buy Mobile and other sales positions within the store.

Outdoor Food and Quick Food Service were my primary responsibilities while I was enrolled in two business classes during my internship there at Walt Disney World. Providing an excellent customer service experience for our guests and doing so in a quick and efficient manner. Also was responsible for training the new QFS/ODF employees from Hong Kong Disneyland and overcoming the small language barriers during their training period.

Network And System Administration/Administrator

Activities and Societies: Phi Theta Kappa Honor Society.Attained my A+ Certification, Maintained a 3.5+GPA, Dean's List, and networked.

Bachelor Of Arts (B.A.), Business Administration, Management And Operations

Activities and Societies: Pi Kappa Alpha, Intercultural Sensitivity Seminar,Business Administration with a Minor in supervision