Johnathan Hasty Email & Phone Number

Clearwater, Fl

★ Built the company as a college student while maintaining a full class load, delivering full-service IT support in the areas of IT managed services, ISP support, LAN/WAN networking, hardware & software support, troubleshooting & installation, web development & hosting, live web videos with voice streaming, high-end systems servers & gaming rigs design, secured customer-facing equipment using SSL, and advanced configurations with hardening. ★ Managed average of 10 to 15 companies on a regular basis in all types of industries.★ Performed development, troubleshooting, & testing of custom-developed software for #1 pediatric research unit in the country, located in Chicago, Illinois

★ Regularly refresh of testing & development environments from production.★ Gained proficiency across a variety of IT software, hardware, systems, & infrastructure, assisting company to strengthen daily functions. IT examples featured SQUID Proxy for multiple locations with redundancy, Broadcom Threatpulse, Oracle Suites, Databases, & Virtual Machines, such as OVM, OVS, OEM, EBS, & ASCP. ★ Guided application deployment for Docker, Kubernetes, Foreman, Synology, & PureStorage.★ Managed OneLogin, CUPS (a LINUX print server), Symantec for LINUX, & CentOS LVM.★ In response to COVID, BIC Graphic downsized, resulting in shifted responsibility for Avaya products. Reviewed and reconfigured key components of Avaya environment, solving operational issues that would eventually lead to downtime. ★ Single handedly built out and managed entire Remote Desktop Server (RDS) environment with remote gateway, allowing internal users & global contractors to securely connect and continue working remotely. Collaborated with cross-functional team to quickly set up ~200 laptops purchased from multiple sources, allowing internal users quick accessibility.★ Continued supporting remote environment for internal users & external contractors distributed domestically and across several foreign countries.

Clearwater, Fl

★ As Subject Matter Expert (SME), managed Windows transition of call & desktop recording program to Calabrio. Served as single Zoom SME for all hardware technology rooms. Handled all in-person & telecommuting presentations by remotely troubleshooting and supporting C-level team, town halls for users existing in multiple locations. Effectively remedied SQL Database problems, improving performance of WhatsUpGold, TASKE, & CTSuite. Managed VMware across multiple locations and solving server OS problems.★ Produced critical internal processes to support company by fixing poorly functional MS access databases that no other employee took the initiative to learn the skillset to maintain.★ Primed company to transition old browser to FireFox, a necessary requirement to switch our primary browser to FireFox. Developed test group to launch FireFox, pending upper management approval.★ Resolved issues related to e-mail throttling & ThinkAutomation to facilitate enhanced systems performance. ★ Efficiently solved replication problems related to Legacy & PeopleSoft AD.

Tampa/St. Petersburg, Florida Area

★ Provided coaching & advisory services to 7 team members, ensuring comprehension of training topics and expectations.★ Ensured smooth operations without technical disruptions, working through 70% team turnover at the office in 2017 followed by another major loss of staff in January 2018. Ensured operational efficiency with minimal staff & coverage while facing major changes during a merger with a non-datacenter team existing within WOW! ★ Supported internal & external client environments during the direct hit of Hurricane Irma, working remotely to direct facility members in optimal methods of proceeding with customer requests.★ Completed migration project to move multi-tenant server racks to another data center.

Tampa/St. Petersburg, Florida Area

★ Oversaw initiatives of 4 indirect reports, providing advisory and mentoring to task completion.★ Transferred to the day shift and was quickly regarded as a senior staff member & main point of escalation for the entire office.★ Migrated and consolidated outdated systems, including proper configuration and hardening for heightened security, followed by a slow phase out and decommissioning of legacy systems, and implementing Dell OpenManage Essentials to monitor internal and client systems across multiple networks & VLANs.★ Troubleshot advanced internal and client hardware & software. Served as main contact for advanced systems questions and escalations, delivering internal Windows AD management and updating patch approval & deployment.

Usa

★ Managed and trained staff and temporary hires.★ Instructed key leadership and members in operations.★ Provided display setup, removal and merchandising of new/existing devices and products for several Fortune 500 companies.★ Traveled to stores prior to opening and set up displays, layout and product placement.★ Led the highest rated team in Florida.★ Oversaw up to 30 staff depending on project scope as the youngest crew leader nationally.★ Recognized as the fastest team member in performing a 30-page remodel analysis for a key client.

Troy, Michigan

★ Managed multiple remote client offices within a datacenter service environment.★ Worked with top companies, moving from an intern to a salaried team member.★ Served in multiple capacities for the full-service technology consultancy organization.★ Engaged in service environment management, multiple client office IT infrastructure management, web development, desktop/mobile and web application testing, and other tasks.★ Delivered project leadership.★ Oversaw up to two staff members.★ Guided processes and delivered outstanding client services.★ Collaborated with a key university to set up a live A/V feed for coaches’ shows, allowing live voice and video streams.★ Recommended and delivered a beneficial business level telephone system.★ Worked with CEOs in other states/countries having major technical emergencies, resolving issues.

Houghton Lake, Mi

Crew Leader for installing and removing docks and boat hoists for both residential and business.