Johnathan H. Email and Phone Number

• Problem solved hardware and software issues on computers, servers, credit readers, and POS terminals.• Installed and configured backup hotspots, firewalls, Bluetooth printers, credit card readers, and solid state drives for computers• Utilized queries through the SQL database to correct customer and client account issues.• Ran Advanced IP Scanner, Event Viewer, Device Manager, Command Line Interface, Linux Shell, Screen Connect, and Task Manager to aid in the troubleshooting process.• Conducted software updates on client devices, computers, and servers.• Prioritized critical tickets to troubleshoot through the Zoho incident management system.• Took on additional roles as Quality Assurance Administrator and IT Support Trainer.

• Setup IT equipment on-site for end client such as laptops, tablets, desktops, and mobile devices• Internal network cabling and infrastructure for desktop and end user devices.• Incident management with peripheral input devices and connectivity issues with LAN configuration.• Worked with cross-functional team to accomplish daily tasks.• Traveled to multiple locations.

• Upgraded various desktops to Windows 10 OS• Replaced faulty machine parts for desktop machines slated for repair.• Created and imaged virtual machines for simulations and quality control. • Configured laptops/PCs/printers to a network.• Configured a large network via DHCP.• Implemented cyber security best practices in a network environment.• Utilized the command line interface in Windows and the terminal interface in MacOS.