• Supervised servicing department operations team to maintain compliance with company guidelines and government audit requirements. • Conducted quarterly audits of processing, closing, and servicing vendors, identified errors and customer service issues, and formulated management reports with corrective action plans.• Cross-referenced irregular client payments with payment sources to monitor anti-money laundering regulations, including obtaining additional details of payment sources for verification purposes and escalating when applicable.• Collaborated with legal teams to facilitate servicing requests, such as forbearance and modification agreements, ensuring adherence to legal and regulatory standards.• Implement risk management strategies for client delinquencies, including developing resolution plans and managing payment agreements, along with monitoring for anti-money laundering compliance.• Trained new employees in mortgage processing/closing and servicing roles, including systems approvals and continued partnership to ensure growth within assigned roles.• Led 2nd level approval of all servicing reporting, residential lending disclosures and mortgage closing document packages, ensuring full compliance with regulatory requirements.

• Managed comprehensive mortgage loan processing, ensuring compliance with disclosure mandates, initial underwriting, documentation, and closing protocols.• Developed and implemented quality control checklists for manufactured home processing, construction document evaluation, and appraisal pre-underwriting, enhancing file integrity for both wholesale and retail loans.• Conducted training for new processors and facilitated ongoing education for existing staff to align processing practices with organizational guidelines and standards.

Managed complete loan processing cycle, ensuring compliance with company and governmental guidelines and delivering accurate disclosures as per TRID regulations.Improved file quality and customer service for sales branches, enhancing performance metrics and operational efficiency.Achieved the highest company-wide ranking for units funded and customer satisfaction in 2017.Led training initiatives for new and existing processing staff, fostering adherence to company standards and contributing to the successful rollout of pilot programs

Managed team of twelve mortgage processors, overseeing human resource actions and ensuring efficient handling of daily operations, including workflow organization and prioritization for timely resolution of tasks.Conducted pipeline management meetings to address escalations and update sales partners on application statuses, improving communication and problem-solving between departments.Implemented paperless process, including comprehensive training for staff and establishing support team to address issues promptly, resulting in enhanced operational efficiency and adoption of system across multiple departments.Conducted pipeline management meetings to address escalations and update sales partners on application statuses, improving communication and problem-solving between departments.Implemented a paperless process, including comprehensive training for staff and establishing a support team to address issues promptly, resulting in enhanced operational efficiency and adoption of the system across multiple departments.

Held a variety of roles including senior processor, assistant team lead, underwriter, trainer andteam manager.Exceeded funding and document process turn time goals.Held a portfolio of applications of over 25 million.Responsible for employment, title and insurance verification and credit report analysis.Participated in second level review process of VA closing fee reviews for all nationwidetransactions.Co-chairman of the diversity committee which included organizing fundraisers, managingactivities for 100+ employees and was responsible for creating/obtaining relationships withmajor charitable organizations, retail partners and individual donors.Appointed flood insurance auditor; was responsible for approving flood insurance policies for alltransactions for the west coast region.Managed a team of 7-10 processors, handled customer/sales escalations, worked withprocessors to find solutions and issue counter offers, provided one-on-one feedback to improvefile quality/turn times and provided annual performance reviews.