Johnathan J Clayborn, Ms Email & Phone Number

Phoenix, Arizona, United States

Responsible for all training in every Passport Health clinic, globally, including both onboarding and continuing education. Oversaw the training department, established long term strategic goals, process goals, and refinements. Emphasis on improving retention, continuing education, performance & process improvement, and implementation of new support tools and systems (AI Helpdesk).

Phoenix, Arizona, United States

Responsible for all training in every Passport Health clinic in the United States, including both onboarding and continuing education. Oversaw the training department, established long term strategic goals, process goals, and refinements which resulted in a 40% decrease to onboarding time and a 62% decrease to onboarding cost. Further refinements allowed new hires to outperform average employee metrics by 53%.

Tempe, Arizona, United States

Responsible for managing sales campaigns, lead sources, lead quality, integrating automated email systems, and monitoring sales lead performance and metrics.

Tempe, Arizona, United States

Was the point person responsible for researching, pitching, and deploying an entirely new LMS platform, including technical analysis, training of staff, training of clients, and overseeing the client migration to the new platform - all completed within 6 months. Responsible for all forms of digital training within the company, including developing on-line courses, interfacing with vendors and content providers, and working with contractors to develop required curriculum. Also responsible… Show more Was the point person responsible for researching, pitching, and deploying an entirely new LMS platform, including technical analysis, training of staff, training of clients, and overseeing the client migration to the new platform - all completed within 6 months. Responsible for all forms of digital training within the company, including developing on-line courses, interfacing with vendors and content providers, and working with contractors to develop required curriculum. Also responsible for administrating the Learning Management System (LMS), providing technical support, working to resolve customer issues, and providing customer demos of the system. Show less

United States

Developed Document ID system, Developed business processes, worked to oversee completion of work by contractors, created new online training modules, managed the Learning Management System, provided technical support for the LMS system, developed custom content at customer request, developed internal tools and procedures to streamline productivity and reduce cost.

Phoenix, Arizona Area

Responsible for partnering with clinical and administrative leadership to assess agency-wide development needs. Creating training initiatives that meet internal and external agency requirements. Work with the training team in the development and implementation of department and individual development programs by integrating clinical learning principles, leadership competencies and core job functions. Actively research, creatively design and implement effective methods to educate, enhance… Show more Responsible for partnering with clinical and administrative leadership to assess agency-wide development needs. Creating training initiatives that meet internal and external agency requirements. Work with the training team in the development and implementation of department and individual development programs by integrating clinical learning principles, leadership competencies and core job functions. Actively research, creatively design and implement effective methods to educate, enhance performance, and recognize staff development by utilizing adult learning theory and teaching principles. Conduct follow-up assessments of completed training initiatives to evaluate and measure results. Analyze training data and training plans to determine overall staff compliance with training requirements and training needs and maintain a high rate of compliance (99.3% average compliance for 530 employees). Work with staff to gain support and acceptance for communication, strategic messaging and training initiatives at all levels. Select and develop speakers, training aids, handbooks, computer tutorials, and reference works. Markets training programs to outside agencies to identify sources of additional revenue. Attends meetings, conferences, and in-services, as required. Supervises the Training Coordinator. Show less

Responsible for performing training needs assessments across the entire organization (including behavioral health, facilities, property management, and community development), developing training material, facilitating in-person and online training, supervised and coordinated trainers of specialized topics, partnering with other agencies to outsource specialized training, administer proxied exams and credentialing for Southwest Certification Board, maintain and update the learning management… Show more Responsible for performing training needs assessments across the entire organization (including behavioral health, facilities, property management, and community development), developing training material, facilitating in-person and online training, supervised and coordinated trainers of specialized topics, partnering with other agencies to outsource specialized training, administer proxied exams and credentialing for Southwest Certification Board, maintain and update the learning management system, oversee all HRIS data including audits, reporting to governing bodies, developing reports for the Board of Directors, and inter-program compatibility and communication. Maintained and disseminated policy and procedure manual. Assist in data-information tracking for federal grant projects (SAMHSA). Ensure that training, credentialing, and licensure are within regulatory compliance of state statue and state rule. Develop and implement skills training courses for computer literacy. Compiled and maintained the company's online policy and procedure manual. Other duties as assigned. Show less

Phoenix, Az

Responsibilities include coordinating with other departments to ensure that all changes to busines processes are captured. Coordinates and facilities a team of SMES to analyze the changes that are requested to ensure that the request is accurate and necessary, considers and analyzes the effects of recommended changes, updates business documentation, schedules and hosts meetings to disseminate the changes to all departments. Also responsible for managing all Job Aids and Quick Reference Guides… Show more Responsibilities include coordinating with other departments to ensure that all changes to busines processes are captured. Coordinates and facilities a team of SMES to analyze the changes that are requested to ensure that the request is accurate and necessary, considers and analyzes the effects of recommended changes, updates business documentation, schedules and hosts meetings to disseminate the changes to all departments. Also responsible for managing all Job Aids and Quick Reference Guides in our system in all formats (.pdf, .html, .doc) and for all departments (over 375 documents) as well as business process flow documents (more than 50 documents). Also required to analyze business practices and determine where gaps exist and the causes for poor performance and developing new processes to correct those issues. Assisted with converting the RM and UM job aids into KANA formats for better technology and business intergration. Served as an advisor to the contractors who were implementing Pega Automation. Show less

Phoenix, Arizona Area

Responsibilities include: developing training modules, curriculum and other deliverables to ensure staff training and development meets requirement, develop job-aids and training guides for end-user guidance, facilitate training, develop targeted mini-training lessons, assist with process documentation and procedural design of business practices within my segment.

Responsibilities include: Maintaining and organizing the data files of the Human Resources Department, developing processes which integrated paper documents with electronic records, developing and proposing long-term plans to move the company to a paperless environment, data analysis, trending and reporting, developed and implemented computer basics courses to build staff proficiency with the Microsoft Office suite and Windows. Assisted in technical support with integrated, outside applications… Show more Responsibilities include: Maintaining and organizing the data files of the Human Resources Department, developing processes which integrated paper documents with electronic records, developing and proposing long-term plans to move the company to a paperless environment, data analysis, trending and reporting, developed and implemented computer basics courses to build staff proficiency with the Microsoft Office suite and Windows. Assisted in technical support with integrated, outside applications such as Paychex and LMS. Also responsible for updating all systems that we use for staff changes such as; promotions, pay increases, annual evaluations, supervisor transfers, etc. Show less

Responsibilities included: strong communication skills, developing Microsoft Excel based reports to expedite data analysis and reporting, training staff to use proprietary software, developed and implemented computer classes for beginner users, developed and implemented Microsoft Office courses for all user levels, developed and implemented computer-based distance learning modules, assisted in making the company more efficient and productive and ensured that training deliverables conformed to… Show more Responsibilities included: strong communication skills, developing Microsoft Excel based reports to expedite data analysis and reporting, training staff to use proprietary software, developed and implemented computer classes for beginner users, developed and implemented Microsoft Office courses for all user levels, developed and implemented computer-based distance learning modules, assisted in making the company more efficient and productive and ensured that training deliverables conformed to state regulations and complied with company policy. Show less

Responsibilities included: strong communication skills, instating disciplinary action when necessary, compiled reports, instructed students in the use of the tools and software available, instructed students in the process of troubleshooting, instructed students in proper company-specific policies, streamlined training curriculum and developed more effective methods for implementation of curriculum.

Doctor Of Philosophy (Abd), Educational Psychology

Studied Educational Psychology, General Psychology. Studied how the use of language affects our cognitive processes via the tools that we.

Master'S Of Science, Educational Psychology

Activities and Societies: Psi Chi International Honor Society of Psychology

Bachelor Of Science, Psychology / Minors In Education, English, & Philosophy (Summa Cum Laude)

Activities and Societies: Kappa Delta Pi - International Honor Society of Educators, Psi Chi - International Honor Society for Psychology.