Johnathan Allen Email & Phone Number

Orlando, Florida, Us

Orlando, Florida, Us

Act as the primary lead, responsible for the day-to-day client interaction within assigned client accounts (annualized portfolio of $2 million), while overseeing quality control measures.• Coach and mentor payroll processing analysts & provide information, guidance, and direction on client-specific processes & procedures, ensuring streamlined day to day payroll processing.• Manage new client onboarding / operational readiness, engaging subject matter experts as appropriate to execute activities. Management includes implementation processes [banking setups, system configuration utilizing SAP SuccessFactors, new hire reporting].• Develop and maintain standard operating procedures.• Serve as an internal advocate for client processes and requirements, coordinating with multiple internal groups to identify and meet client needs.• Initiate, lead and/or actively participate in special projects that meet the needs of customers, enhance efficiencies, and streamline department processes and procedures.• Resolve escalations by working with internal operations and external providers in obtaining and understanding root cause analysis and corrective action for complex or non-routine situations.

Roseland, New Jersey, Us

Acted as the primary point of contact for a portfolio of +$2.5 million in large, small, and multi-state payrolls, providing strategic guidance and overseeing client relationships.• Analyzed client performance metrics to optimize utilization and ensure compliance with federal, state, and wage labor laws, employee benefits and payroll taxes.• Collaborated cross-functionally with internal stakeholders, to deliver on project deadlines, resulting in elevated client satisfaction and loyalty.• Proactively identified opportunities to expand business and drive growth, based on comprehensive evaluation of client’s critical business issues and offering additional products/services.• Acted as a client partner, assisting with payroll processing and tax filing inquiries, including amendments.• Delivered top-tier support to clients across the nation on complex Federal and State wage labor laws, employee benefits, and payroll tax matters.• Delivered direct user and software functional assistance, leveraging technical expertise to provide comprehensive solutions to complex issues.• Served as Subject Matter Expert on various technical issues, providing timely updates to managers and senior leaders.

Roseland, New Jersey, Us

Acted as the primary point of contact for a portfolio of +$2.5 million (40 clients on average)in large, small, and multi-state payrolls, providing strategic guidance and overseeing client relationships.•Analyzed client performance metrics to optimize utilization and ensure compliance with federal, state, and wage labor laws, employee benefits and payroll taxes.•Collaborated cross-functionally with internal stakeholders, to deliver on project deadlines, resulting in elevated client satisfaction and loyalty.•Proactively identified opportunities to expand business and drive growth, based on comprehensive evaluation of client’s critical business issues and offering additional products/services.•Mentored and trained new hires, leveraging strong leadership skills to foster a culture of continuous learning and development.

Berkeley Heights, New Jersey, Us

Supported the management of diverse internal and external projects with strong attention to detail.Proactively identified and resolved data and program-related issues, demonstrating exceptional troubleshooting abilities.Fostered effective communication with clients through phone and email, skillfully assessing their unique needs and specifications.Set up and managed online reports, web uploads, and quarterly reports, ensuring operational efficiency and streamlined processes.

Roseland, New Jersey, Us

Act as the primary point of contact for a portfolio of +$2.5 million in large, small, and multi-state payrolls, providing strategic guidance and overseeing client relationships.•Analyze client performance metrics to optimize utilization and ensure compliance with federal, state, and wage labor laws, employee benefits and payroll taxes.•Collaborate cross-functionally with internal stakeholders, to deliver on project deadlines, resulting in elevated client satisfaction and loyalty.•Proactively identify opportunities to expand business and drive growth, based on comprehensive evaluation of client’s critical business issues and offering additional products/services.•Mentor and train new hires, leveraging strong leadership skills to foster a culture of continuous learning and development.

Roseland, New Jersey, Us

Delivered top-tier support to clients across the nation on complex Federal and State wage labor laws, employee benefits, and payroll tax matters, resulting in high client satisfaction (9.6 avg tNPS).•Provided prompt and effective resolution of critical cases for key accounts ensuring minimal disruption to their operations.•Delivered direct user and software functional assistance, leveraging technical expertise to provide comprehensive solutions to complex issues.

Helped lead a team of 12-15 in the execution of comprehensive marketing plans and events for a $40 million department.•Assisted in executing the coordination of departmental marketing efforts, including websites, print materials, direct mail campaigns, photo and video shoots and electronic communications.•Organized departmental participation in university-wide events (planning, preparation, coordination, and staffing large- and small-scale events).

Coordinated with organizations and programs on campus to house 7000 students. Responsible for organizing and coordinating housing tours for families and organizations interested in UCF housing. Attended UCF events as required to help promote market and represent UCF Housing and Residence Life. Responded to phone, walk-in and email inquiries related to UCF's Housing procedures and policies.

Orlando, Fl, Us

Attended events as required to help promote and market UCF. Data inputting for information requests and retrieve admissions status data. Responded to phone, walk-in and email inquiries related to UCF's admissions procedures and policies. Assisted with mailings and other admissions projects as needed.

New York, Ny, Us

Provided leadership in conducting research efforts utilizing the Build, Buy, or Partner framework strategy to assess the viability of strategic partnerships or acquisitions. Assisted in formulating the concept and conducting market analysis for a targeted student campaign. Developed a comprehensive process analysis to identify potential areas for process improvement, with a focus on cost-effectiveness and enhancing departmental knowledge. Contributed to the content creation of a specialized toolkit aimed at engaging students and their families in the college planning process.

New York, Ny, Us

Played a pivotal role in initiatives to recruit and retain members, resulting in revenue generation of over $1 million and successfully recruiting 3 new members. Demonstrated adeptness in managing the institutional membership email, promptly and accurately responding to inquiries. Actively participated in critical activities associated with the preparation and onsite management of the prestigious College Board's AP Annual Conference. Meticulously handled the reception, acknowledgement, and processing of institutional membership applications, ensuring smooth operations. Took ownership of managing and updating the content of the membership webpage, catering to a wide membership base of over 6,000 member institutions and more than 17,000 members.

Costa Mesa, Ca, Us

Participated in the making of a documentary film supported by the College Board and Roadtrip Nation, LLC, with other first generation college students, where we interviewed influential leaders, including Arne Duncan, Howard Schultz, Randall Stephenson and John Legend.

Bartow, Fl, Us

Responsible for setting up, contacting vendors and running college-based club events. Analyzed financial data to generate budget reports via excel. Coordinated all group meetings including gathering schedules, data requests, assignments, and tasks. Maintained account of $5000 for college based organization and led a team of 12-15 students. Updated social media and handled other duties as required.

Bachelor Of Science In Business Administration (B.S.B.A), Marketing

Associate Of Arts (A.A.), Marketing