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As President of Symbiont, Inc., I lead with a forward-thinking approach, staying at the cutting edge of AI and automation solutions that drive transformative change for our clients. With over a decade of executive management experience, I guide cross-functional teams in delivering innovative, secure-first IT solutions that align with our clients' strategic goals.At Symbiont, we’re not just adapting to the future—we’re creating it. My expertise in professional services metrics, combined with a strong foundation in data-driven decision-making, enables me to implement AI-driven strategies that optimize resource utilization and enhance profitability. We’re pioneering AI solutions that streamline operations, boost productivity, and empower businesses to thrive in an increasingly competitive landscape.I’m proud of our track record in leading successful AI and ERP implementations, where we’ve integrated advanced technologies to solve complex business challenges. My leadership extends to building strong, collaborative relationships across all organizational levels, ensuring that our AI solutions are not just technologically advanced, but also practical and impactful for our clients.In my previous roles, I have developed and mentored teams to embrace the latest in AI and automation, ensuring we remain at the forefront of the industry. My commitment to innovation, resilience, and operational excellence continues to position Symbiont as a leader in the AI and IT services space, dedicated to driving meaningful results for our clients.

As Director of Professional Services, I led cross-functional teams to deliver high-quality IT implementations and projects, consistently exceeding client expectations. My expertise in professional services metrics like revenue, margin, and billable utilization enabled me to create a services capacity model that optimized resources and maintained profitability.I drove the maturation and scaling of Symbiont, Inc., incorporating secure-first solutions into templates and processes that improved operational excellence and customer satisfaction. I collaborated with Sales, PMO, and Managed Services to ensure the success of projects from scoping to delivery, fostering a customer-centric approach that increased satisfaction, profitability, and market growth.With strong technical acumen and people management skills, I led complex IT consulting projects, built consensus across departments, and mentored teams to consistently achieve results. My ability to influence and negotiate, combined with acute attention to detail, ensured that Symbiont delivered exceptional service and value to our clients.

As the Founder and CEO of TechForce, I was a high-energy technology leader and business strategist, dedicated to shaping the future of innovation and driving significant revenue growth. My leadership was recognized for aligning cutting-edge technologies, such as SharePoint, Office 365, Azure, and AI systems, with the strategic goals of diverse clients—from SMEs to Fortune 100 companies.At TechForce, I specialized in harnessing advanced technologies to deliver tailored solutions that met the unique needs of each client. My expertise spanned information solutions, natural language processing, chatbot creation, Ethereum smart contract development, and joint application development. I was particularly adept at integrating AI systems to enhance business processes, optimize performance, and deliver measurable results.My role involved leading cross-functional teams and managing complex projects with a focus on resource optimization and capacity management. I was committed to fostering a culture of innovation, ensuring that every solution not only aligned with the client's objectives but also reflected the core values and culture of their organization.Throughout my tenure, I built a reputation for delivering high-impact, customized services that fueled client success and positioned TechForce as a trusted partner in the technology space.

As Vice President of Application Development at Tower, I led large-scale mobile and SharePoint initiatives, driving significant improvements in efficiency and project completion times. My strategic oversight across planning, budgeting, and application support resulted in a 20% increase in efficiency and a 15% reduction in project timelines.I managed multiple delivery teams, ensuring alignment with organizational software engineering standards and successfully implementing CI/CD pipeline automation, which increased release frequency by 25%. My focus on high-quality, secure software systems contributed to a 25% increase in project success rates and a 10% boost in customer satisfaction.Collaborating closely with HR and other technology leaders, I enhanced team morale and retention by 15% and 10%, respectively, through targeted recruiting, retention, and continuous learning initiatives. I also partnered with product teams to build and prioritize technical roadmaps, achieving a 20% increase in project alignment with business goals.Through my collaboration with engineering and architecture teams, I spearheaded the adoption of new technologies, driving a 15% increase in innovation and enhancing the overall quality of our applications.

As an Associate Professor at Howard Community College, I developed and delivered educational lectures, curricula, and training sessions focused on SharePoint and Microsoft Office, ensuring students gained practical, job-ready skills. I collaborated with the department chair to create relevant, supportive materials that enhanced the learning experience.Key strategies I implemented included: - Providing personalized, meaningful feedback to help students achieve competency in SharePoint and Microsoft Office, setting clear priorities and milestones for success. - Employing adaptive instructional methodologies to accommodate diverse learning styles, ensuring every student had the opportunity to excel. - Offering one-on-one guidance to help students develop effective strategies and utilize academic tools, fostering positive attitudes toward the IT environment. - Encouraging collaborative working relationships among students, which proved essential for managing assignments and resolving classroom challenges.My approach was centered on empowering students to reach their full potential while fostering a deep understanding and appreciation of IT.

As a key member of SGT’s innovation leadership team, I managed strategic relationships between internal IT resources, corporate business units, client programs, and external entities, including government vendors and partner organizations. My role encompassed strategic planning, fiscal accountability, acquisition strategies, governance, and leading a team of 30 software development and project management professionals.Notable accomplishments include: - Building and leading the long-term strategic roadmap for the organization’s IT infrastructure, driving the development and maturity of key applications. - Representing SGT’s IT department at company-wide meetings, forging cooperative outsourcing partnerships to tackle complex technical challenges. - Overseeing the planning, forecasting, and reporting of technology strategies and roadmaps across Azure, AWS, and on-premises platforms, ensuring alignment with corporate goals. - Developing and managing the department’s IT budget, guiding capital planning, investment control, and resource allocation through strategic policy agendas. - Leading agile software development projects, establishing performance metrics, and reporting on project status and team velocity to leadership, resulting in improved project outcomes and accelerated time to market.My leadership was pivotal in aligning IT strategies with business objectives, optimizing resources, and enhancing the company’s technological capabilities.

As the Principal SharePoint Architect at GP Strategies, I provided architectural leadership to a national team of 30 developers, project managers, and business analysts, overseeing the company’s Information Technology Infrastructure and Operations (ITIO). My leadership in the first year alone generated over $300,000 in additional revenue through strategic thought leadership and evangelism for the Practice’s solutions.Enterprise-Level Performance Management Results: - Led the design, development, and testing of solutions to support business requirements, while analyzing existing systems to recommend improvements. - Spearheaded the development of new Azure-based environments, implementing 10 Enterprise Level applications that enhanced processes and introduced new capabilities. - Developed solutions to integration and interoperability challenges, ensuring seamless operation across the enterprise. - Monitored and optimized the performance of newly implemented solutions, driving continuous improvement.Key Strategies: - Coordinated technical projects by gathering requirements, producing quality deliverables, and adhering to aggressive timelines. - Directed and monitored the integration of department information systems with ITIO, ensuring alignment with business objectives and strategic plans. - Provided authoritative guidance on complex issues, collaborating with stakeholders to deliver solutions that met business needs.My role was critical in driving technological advancements, optimizing operations, and delivering solutions that supported the company’s strategic growth.

As President of TechForce, I led the company in delivering innovative IT solutions, with a focus on software development, cybersecurity, and operational management.Software Development: Spearheaded the production of a software package for the Training Industry by collaborating with offshore development teams. Managed IT specialists and analysts, setting work schedules, deadlines, and performance standards to ensure successful service integration of IT programs.Information Technology Security: Directed the company’s cybersecurity initiatives, balancing the benefits and risks of information sharing. Implemented secure information sharing protocols within the company and with vendor organizations, ensuring robust cybersecurity across all operations.Operational Management: Coordinated and approved technical projects, providing oversight and technical assistance for automated systems. Directed the integration of department information systems with the company’s IT infrastructure, optimizing efficiency and program operations.My leadership at TechForce was instrumental in driving technological innovation, enhancing cybersecurity, and ensuring operational excellence across all IT functions.

As a Senior Consultant at the SEC, I played a pivotal role in the information architecture and change management for the rollout of a major SharePoint-based solution.Technical Oversight: Ensured best practices were adhered to in the development of programs, information systems, and technology, providing critical technical oversight throughout the project.Process Improvement: Contributed to the creation of the Commission’s SharePoint Governance Plan, offering strategic guidance to enhance the platform’s effectiveness and governance.Database Administration: Led data integrity efforts for the division, achieving an 87% customer satisfaction rating by instilling confidence in the accuracy and reliability of the data provided by the solution.My contributions were instrumental in ensuring the successful implementation and adoption of SharePoint, enhancing the Commission’s operational efficiency and data integrity.

As a consultant with The Training Consultants, I specialized in developing and delivering IT training programs that empowered clients to excel in computer hardware and software technology.IT Training: Designed and conducted professional training courses for customers and engineers, covering all aspects of computer hardware and software technology, ensuring participants gained practical, hands-on skills.Curriculum Design: Created and refined course content, set clear student learning objectives, and developed comprehensive syllabi and lesson plans. Managed all aspects of the training process, including maintaining records, administering assessments, and creating detailed student manuals.Course Evaluation: Continuously evaluated and updated training materials and procedures to ensure courses remained current with the latest software and equipment advancements, enhancing the effectiveness of the training programs.My work ensured that training programs were not only educational but also aligned with the latest technological developments, providing clients with the knowledge and skills needed to succeed.

As a Senior Desktop Support Engineer at Hawaiian Telcom, I played a critical role in ensuring the smooth operation of information systems and providing technical support across the organization.System Performance Oversight: Managed the daily performance of information systems, ensuring reliability and efficiency.Equipment Setup & Maintenance: Installed and configured hardware, software, and peripheral devices, and performed minor repairs to maintain optimal system performance.Technical Support: Provided technical assistance by diagnosing and resolving issues, collaborating with users, and referring major problems to vendors or technicians as needed.Documentation & Record-Keeping: Maintained detailed records of data communication transactions, troubleshooting activities, and installation processes.Training & User Support: Developed training materials and conducted user training sessions to ensure proper use of hardware and software.Collaboration & Requirements Gathering: Worked closely with staff and management to establish requirements for new systems or modifications, and prepared evaluations to recommend improvements or upgrades.Leadership & Project Management: Supervised and directed teams on special projects, problem-solving, and the installation of data communication equipment, including conducting feasibility studies and cost analysis.My role was integral in maintaining the efficiency and reliability of IT systems at Hawaiian Telcom, while also enhancing user experience and supporting organizational technology goals.

As Systems Manager at Norwegian Cruise Line, I was responsible for maintaining and optimizing IT infrastructure both at headquarters and onboard various ships, ensuring seamless operations in a dynamic and challenging environment.I managed the entire IT infrastructure, including hardware, software, and network configurations, to maintain robust computing environments across the fleet. My role included leading data backup operations and disaster recovery planning, ensuring the security and continuity of critical information. I implemented advanced network security measures to protect sensitive data and systems from potential threats.I was actively involved in diagnosing and resolving complex hardware, software, and network issues, which minimized downtime and maintained operational efficiency. I managed email applications, virus protection, and monitored network performance, making necessary adjustments to ensure optimal functionality.My commitment to innovation drove me to research and implement new technologies that enhanced system performance. I designed, configured, and tested computer hardware and networking software to meet the evolving needs of the organization. Additionally, I provided technical support for voice services, including PBX, voicemail, and telecom systems, ensuring clear and reliable communication.I consistently monitored system and equipment performance, recommending and implementing upgrades to improve network configurations and meet future demands. I also coordinated with vendors and internal teams to manage procurement processes, ensuring the timely availability of parts for emergency repairs and system enhancements.Throughout my tenure, I maintained a focus on operational excellence, introducing cutting-edge solutions and ensuring the highest standards of IT performance in a fast-paced, global environment.

As an Operations Specialist in the U.S. Navy, I served on the USS Guadalcanal (LPH-7), NCTAMS London, and the USS Mahan (DDG-72), where I played a critical role in naval combat operations and navigation.Radar and Navigation Operations: Operated advanced radar systems to detect, track, and determine the altitude of various contacts, maintaining a tactical picture of the surrounding seas. I plotted ship positions, heading, and speed using both computerized and manual methods, providing accurate navigational recommendations to the Officer of the Deck.Tactical Communication: Utilized secure and non-secure radio systems to communicate with air, sea, and land units, coordinating tactical and combat maneuvers through plain voice and coded signals. My role involved direct air control of combat aircraft in anti-air, anti-surface, and anti-submarine warfare.Combat and Tactical Procedures: Provided crucial target plotting data to Command and Control, making real-time recommendations for tactical and combat procedures. I was also involved in coordinating and controlling landing craft during amphibious assaults, and adjusting fire during Naval Gunfire Support missions.Emergency Operations: Assisted in plotting and executing ship maneuvers during emergency evolutions such as man overboard and search and rescue activities, ensuring swift and effective responses.The role demanded quick thinking, deep tactical knowledge, and the ability to make precise calculations in high-pressure environments. My experience as an Operations Specialist honed my ability to operate effectively under stress, ensuring mission success in the fast-paced and information-rich setting of naval operations at sea.