Johnathan Myers Email & Phone Number

Asheville, Nc, Us

Asheville, Nc, Us

United States

- Ensure the environment and data is secure at all times- Assist in the maintenance of a fast, scalable, secure, highly available Microsoft Windows hosting infrastructure- Assist in the management of Networking, Printers, Virtualization, Storage, Monitoring and Backup Systems- Serve as a technical escalation point for support- Participate in on-call rotation for after hours issues- Assist with documentation of processes and procedures- Support SQL Server environments- Create and execute PowerShell scripts to perform tasks- Work with customers to resolve critical issues- Assist in configuration and trouble shooting of onsite devices- Stay up to date on industry best practices and advancements

Ashville, North Carolina

- Act as an escalation point for our Customer Experience Specialists- Respond to customer requests for technical support- Review and contribute to the Knowledge Base- Provide timely follow-up to customers- Provide thorough and complete case notes and documentation of customer issues- Stay current on evolving product functionality and new releases

Orlando, Florida Area

- Build and configure Server and POS register hardware- Remotely support customer networks and computers- Collect detailed documentation about software bugs for dev team- Provide a high level of customer service in all matters relating to the products and services- Build, monitor and maintain Amazon EC2 servers - Deploy & Troubleshoot Integrated credit card solutions to POS terminals- Study to stay current with the latest technologies and security threats- Troubleshoot networks, hardware, software and iOS apps. - Train non-technical end users in a way they can understand. - Use analytic skills to accurately detail client’s issue and log call. - Write SQL queries to resolve customer data issues. - Write and edit Batch, PowerShell or Python scripts to automate repetitive tasks.

Los Angeles, Ca

- Run, organize and terminate Ethernet and Coax cabling to server rooms and offices. - Mount flat screen TV’s and run cables cleanly behind walls. - Program and install firmware for Satellite TV boxes- Organize and communicate effectively with team and employees.

- Creation and animation of 2D and 3D graphic elements - Logo creation and animation- Assist senior artists with projects- DVD and Blu-Ray design for printProjects for: •The Syfy channel •The History Channel •Comedy Central

Deerfield Beach, Fl

- Perform daily system monitoring, verifying the integrity and availability of all hardware, serverresources, systems and key processes, reviewing system and application logs, and verifycompletion of all backups. - Repairing or reinstalling (re-imaging) Windows XP/Windows 7 client side computers. - Regular security checks of network firewall logs and rules for any anomalies or possibleintrusion attempts. - Stay informed on latest OS patches and threats and coordinate any maintenance periods inhouse and with third parties as needed. - Install new servers and upgrade hardware components as required. - Manage all on-boarding and off-boarding user accounts in Active Directory- Write scripts to automate repetitive tasks- Maintain company domains and update

- Answer phones and emails- Resolve customer issues (Usually via remote desktop)- Install customer's calling data and configured optimum settings based on business type.- troubleshoot technical issues.. (Firewalls, .asp and php scripting errors, server hardware errors, - ISP issues, ect...)- Setup VoIP phones (X-Lite Software phones or Cisco Hardware phones)

Deerfield, Fl

- Set up and animate Flash elements- Sync flash animations to custom voice overs.- Make HTML and CSS Website Edits according to client’s needs- Edit Video in Final Cut Pro to create custom commercials for websites- Create landing pages from Photoshop PSD's

Computer Science

Full Stack Web Development Certification, Computer Software Engineering