Johnathan Sechrist Email & Phone Number

Durant, Oklahoma, United States

• Use provided systems to scan, pack and label orders for shipment.
• Self-motivated to learned warehouse operations and was permitted by management to access selected computer systems to be more effective on the job and increase productivity.
• Utilize attention to detail and problem-solving skills when using IDS(Inventory Distribution System) to ensure time saved on order delays and decrease errors by 75%.
• Frequently entrusted to stand in for the warehouse clerk who oversees dropping order batches, collaborative communication with leads, coordinating pickers to retrieve items for each order, utilizing online.
• Communicate and coordinate with leadership on getting certain orders out faster and moving employees around to increase productivity and efficiency by 10-20%.

Durant, Oklahoma, United States

• Managed multiple client-facing campaigns in a call center environment for clients such as Major League Baseball MLB.TV, Benefeds, CollegeBoard, and QuickBooks Online.
• Recognized by management for quickly learning and applying technical knowledge when assisting clients and promoted to a Tier 2 Agent for creating timely and accurate solutions-focused customer experiences.
• Demonstrated ability to communicate with customers in a friendly and engaging way while explaining complex concepts in a clear, easy-to-understand, and actionable way.
• Promoted to case manager and managed an extensive Excel Spreadsheet tracking all fee waiver requests over the academic year while working for CollegeBoard.
• Demonstrated leadership skills while working for QuickBooks Online by coordinating with coworkers and taking supervisor calls while management was understaffed.
• Entrusted in onboarding new hires during the open insurance season to ensure a smooth transition with increased call volume.

Bachelor, Game Development And Programming

Activities and Societies: My courses are held online. My time is spent reading articles, watching videos, researching information for an.

Dnf, Culinary Arts/Chef Training

Activities and Societies: Our classes consisted of Orientation, including learning spices and cultures of food. Basic cooking skills.