Johnathan Ip Email & Phone Number

New York, Ny, Us

Greater Chicago Area

The Masters in Business Administration / Artificial Intelligence is an immersive joint-degree program that gives candidates a rigorous business education integrated with a strong foundation in AI and machine learning. Graduates receive a joint degree conferred by Kellogg School of Management and the McCormick School of Engineering and Applied Science at Northwestern University.

Hong Kong Sar

Drove digital transformation initiatives within the Tech & Operations Unit and across the bank. My work included strategically enhancing user experience, and facilitating workshops for senior management to formulate user-centric solutions and process optimization.Key accomplishments:- Conducted focus groups and secured senior management buy-in for 5 key employee experience improvement projects, achieving unprecedented 93% employee satisfaction throughout Tech & Operations unit of ~1.4K staff.- Facilitated a risk management thematic review workshop for senior management, leading to development of 10 preventive solutions projected to save bank > $1M annually after implementation.- Managed vendor onboarding journey for Procurement team, reducing Hong Kong branch (~3K staff) turnaround time from 5 days to 3 through creation of a user-friendly self-service portal.

Hong Kong Sar

- Led design of HSBC global business digital community platform for small and medium-sized enterprises, recruiting >130K users since its launch and ~450K monthly pageviews.- Collaborated with a cross-functional team of 10 software engineers and business analysts in China, resulting in timely delivery of three essential epics ready for launch.- Presented final platform designs to Hong Kong and London senior management, securing crucial approvals for development within previously determined 10-month launch timeline.

Hong Kong Sar

- Revamped the entire HSBC retail bank's wealth management digital platform from 0 to 1 within 9 months.- Collaborated with product managers to conduct two usability tests, resulting in an improved platform layout and the tripling of Daily Active Users from 2K to 6K within 3 months of launch.- Created a wealth portfolio analysis feature, adding premium account signups by 15% within 6 months of launch.

New Orleans, Louisiana, United States

Managed Food & Beverage (F&B) operations across three outlets, leading a team of 30 staff and forecasted sales volume to advise staffing levels for the $7M F&B operations serving ~1K guests daily.

Manhattan, New York, United States

Rome, Latium, Italy

Interned at Equoevento Onlus, a non-profit organization based in Rome on a mission to reduce food waste at large-scale events. My main job was to create a pitch deck targeted at international hospitality clients about the company's services.

Master Of Business Administration - Mba, Artificial Intelligence

Bachelor’S Degree, Food Science And Human Nutrition, 3.9

Ux Bootcamp

Completed two UX / UI projects to showcase proficiency in creating an iOS app as well as an E-commerce website (desktop and mobile)..