Johnathon Bohnet Email & Phone Number

Promoted several times to lead different teams to accomplish goals and objectivesManaged team of 20+ employees in different time zones and marketsResolved customer issues and complaints in a timely mannerCollaborated with scheduling, marketing, and sales on customer activationsManaged several hundred customer activations monthlyConsistently developed new trainings to improve employee productivity and safetyConducted thorough quality control assessments on completed projectsManaged dashboards and reports for data collection for various departments Created an automated system to connect Excel and Slack to update spreadsheets for tracking purposesCommunicated with stakeholders solutions to challenges

Handled customer requests on all tech related issuesManaged network of underground cable systems for multiple clientsLed team on fixing complex issues, allowing company to increase productivityConducted audits and maintenance on all equipmentDeveloped pricing for completed jobs for senior leadershipTrained and mentored all new technicians on safety protocols and job duties Implemented workflows to improve company productivity and save on laborTracked all work performed in Excel, from pricing, equipment, mapping, and more

Managed a team of 15+ field technicians, ensuring all work was completed efficiently and safelyFacilitated training sessions for new hires and provided ongoing coaching and support to teamConducted regular quality control checks on customer activationsIdentified and addressed any issues to ensure customer satisfactionDeveloped and implemented new testing protocols, increasing customer satisfaction