Johnathon Mathurin Email & Phone Number

Harvey, La, Us

Las Vegas, Nevada, Us

• Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.• Perform Break Fix, Desk Side Support, IMACD’s, Data Migration, Refreshes, etc.• Perform onsite updates, Configuration changes, or Software installations.• Provide onsite technical assistance to End Users.• Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreements.• Respond to end-user requests for updates on ticket status and promptly follow up as needed.• Coordinate with team members to resolve problems.• Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.• Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support.• Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.

• Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.• Perform Break Fix, Desk Side Support, IMACD’s, Data Migration, Refreshes, etc.• Perform onsite updates, Configuration changes, or Software • ∙ Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.• ∙ Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support.• ∙ Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.• ∙ Provide On-call support if required outside business hours on a rotational basis.• ∙ Provide Hand and Feet support for network data and voice devices

Pearland, Texas, Us

• Instruct American Heart Association Heartsaver, BLS, ACLS, and/orPALS classes to students at RC Health Services facilities and approved onsite locations• Instruct Student at the EMS Academy as NREMT skills instructors.

Warsaw, Warsaw, Pl

• ∙ Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.• ∙ Perform Break Fix, Desk Side Support, IMACD’s, Data Migration, Refreshes, etc.• ∙ Perform onsite updates, Configuration changes, or Software installations.• ∙ Provide onsite technical assistance to End Users.• ∙ Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreements.• Respond to end-user requests for updates on ticket status and promptly follow up as needed.• Coordinate with team members to resolve problems.

Centro Delegacional 6, Mx

Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.• ∙ Perform Break Fix, Desk Side Support, IMACD’s, Data Migration, Refreshes, etc.• ∙ Perform onsite updates, Configuration changes, or Software installations.• ∙ Provide onsite technical assistance to End Users.• ∙ Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.

Fremont, Ca, Us

New Orleans, La, Us

- Troubleshoot common Hardware and Software PC issues, Maintained Active Directory, Sophos, Splashtop, Google and Meraki VPN accounts.• Oversaw user requests and provided timely solutions to back-officeand remote users nationally, ensuring proper ticketing and tracking viaZendesk• Troubleshot, diagnosed, and resolved hardware and software issues forWindows and iOS users, including PCs, Laptops, iPads, printers, etc.• Maintained users, user groups, and group transfers in Active Directory• Provided device management and monitoring via Sophos andSplashtop (Ninja RMM)• Supported IT manager in hardware/software deployments andprocurements for new market launches, mobile device management,and various helpdesk tasks• Managed new-hire setups by installing and configuring job-specificdevices, and leading new-hire trainings on various programs andaccount accessibility, including introductions to G-Suite and two-factorauthentication• Ensured compliance following employee off-boardings by disabling alluser accounts, including VPN via Meraki• Mentored new IT team members

Marrero, Louisiana, Us

• Responded to community dispatch calls for emergency care• Rescued fire victims and administered emergency medical aid• Conferred with city manager on departmental policies and projects• Triaged patients and stabilized them for transport• Communicated with patients in high-stress environments to effectively determine medical needs• Maintained patient confidentiality