As a seasoned Service Desk Analyst with over 6 years of hands-on experience, I specialize in providing top-tier 1st and 2nd Line Support for a diverse range of technical issues. My expertise spans Office 365, VPNs, Wi-Fi/Network, SAP, hardware, peripherals, and user account management. I am passionate about delivering exceptional customer service and maintaining a high level of professionalism in every interaction.I have a strong background in using tools such as Active Directory, ServiceNow, Microsoft Azure, Saviynt, Amazon Connect, Power BI, and BeyondTrust to troubleshoot and resolve issues efficiently. As a lead agent, I pride myself on being the first point of contact for my colleagues, offering support for both personal and work-related challenges, and representing the service desk in meetings.I am dedicated to continuous improvement, both personally and within my team. I create and update training documents to enhance team knowledge and support first call resolutions, ensuring that our service desk operates at peak efficiency.
Listed skills include Maths, Team Worker, Confident, Physical Strength, and 1 others.