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Johnathon Mcgrath is listed as Workplace Engineer at BritishSteel Limited at British Steel, a company with 485 employees, based in Middlesbrough, England, United Kingdom. AeroLeads shows phone signal with area code 750 and a matched LinkedIn profile for Johnathon Mcgrath.
Johnathon Mcgrath previously worked as Information Technology Engineer at British Steel and Service Desk Analyst at Hcl Technologies. Johnathon Mcgrath holds Level 3 Extended Diploma Mechanical Engineering from Middlesbrough College.
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As a seasoned Service Desk Analyst with over 6 years of hands-on experience, I specialize in providing top-tier 1st and 2nd Line Support for a diverse range of technical issues. My expertise spans Office 365, VPNs, Wi-Fi/Network, SAP, hardware, peripherals, and user account management. I am passionate about delivering exceptional customer service and maintaining a high level of professionalism in every interaction.I have a strong background in using tools such as Active Directory, ServiceNow, Microsoft Azure, Saviynt, Amazon Connect, Power BI, and BeyondTrust to troubleshoot and resolve issues efficiently. As a lead agent, I pride myself on being the first point of contact for my colleagues, offering support for both personal and work-related challenges, and representing the service desk in meetings.I am dedicated to continuous improvement, both personally and within my team. I create and update training documents to enhance team knowledge and support first call resolutions, ensuring that our service desk operates at peak efficiency.
Listed skills include Maths, Team Worker, Confident, Physical Strength, and 1 others.
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Lackenby, England, United Kingdom
Day-To-Day Responsibilities: Responsible for handling service requests tickets Providing excellent levels of customer service Effective prioritisation and workload management Contacting clients to find out the nature of the problem. Driving to the client’s location or connecting via a remote link (within Scunthorpe site). Troubleshooting hardware and.
Middlesbrough, England, United Kingdom
Provide 1st and 2nd Line Support for Office 365, VPNs, Wi-Fi/Network, SAP, hardware, peripherals, and user account queries.Maintain high levels of customer service and professionalism, ensuring accurate documentation for issue escalation.Utilize tools such as Active Directory, ServiceNow, Microsoft Azure, Saviynt, Amazon Connect, Power BI, and BeyondTrust.
Stockton-on-Tees, England, United Kingdom
Served as the first point of contact for approximately 20-25 contracts worldwide, handling inbound calls and tickets within SLA.Provided 1st Line Support with excellent customer service, utilizing Active Directory, Citrix, Microsoft Office, ServiceNow, and in-house databases.Completed time-sensitive reports to monitor ticket and call quality and update.
Other employees you can reach at britishsteel.co.uk. View company contacts for 485 employees →
Glenn Harsley
Colleague at British Steel
Doncaster, England, United Kingdom, United Kingdom
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Neil Williams
Colleague at British Steel
United Kingdom, United Kingdom
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Conor Taylor
Colleague at British Steel
Grimsby, England, United Kingdom, United Kingdom
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AW
Arron Westhead
Colleague at British Steel
Gainsborough, England, United Kingdom, United Kingdom
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TO
Thomas Oades
Colleague at British Steel
Doncaster, England, United Kingdom, United Kingdom
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JH
Joseph Hewston
Colleague at British Steel
United Kingdom, United Kingdom
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JP
Joshua Pashley
Colleague at British Steel
Doncaster, England, United Kingdom, United Kingdom
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SD
Sharon Drane
Colleague at British Steel
Scunthorpe, England, United Kingdom, United Kingdom
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BJ
Ben Jarman
Colleague at British Steel
Doncaster, England, United Kingdom, United Kingdom
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TS
Thomas Stamp
Colleague at British Steel
Scunthorpe, England, United Kingdom, United Kingdom
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Quick answers generated from the profile data available on this page.
Johnathon Mcgrath works for British Steel.
Johnathon Mcgrath is listed as Workplace Engineer at BritishSteel Limited at British Steel.
AeroLeads has found 1 phone signal(s) with area code 750 for Johnathon Mcgrath at British Steel.
Johnathon Mcgrath is based in Middlesbrough, England, United Kingdom while working with British Steel.
Johnathon Mcgrath has worked for British Steel, Hcl Technologies, and Cubic Transportation Systems.
Johnathon Mcgrath's colleagues at British Steel include Glenn Harsley, Neil Williams, Conor Taylor, Arron Westhead, and Thomas Oades.
You can use AeroLeads to view verified contact signals for Johnathon Mcgrath at British Steel, including work email, phone, and LinkedIn data when available.
Johnathon Mcgrath holds Level 3 Extended Diploma Mechanical Engineering from Middlesbrough College.
Johnathon Mcgrath is listed with skills including Maths, Team Worker, Confident, Physical Strength, and Friednly.
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