Johnathon Henderson Email & Phone Number

Upper Marlboro, MD, US

United States

• Assess the potential development site for its appropriateness for building
• Check for variables such as plumbing and electrical availability
• Determine the order of operations for expediency and identify the kinds and amounts of materials required.

Phi Beta Sigma Fraternity, Inc. was founded at Howard University in Washington, D.C., January 9, 1914, by three young African-American male students. The Founders, Honorable A. Langston Taylor, Honorable Leonard F. Morse, and Honorable Charles I. Brown, wanted to organize a Greek letter fraternity that would truly exemplify the ideals of brotherhood.

Waldorf, Maryland

• Northern Maryland (Prince George County) GAP ECR – State Farm Insurance | November 2018 - October 2019
• Closed 400+ wind, hail, commercial, residential, and water mitigation claims ranging between $7k - $300k.
• Handled over 300+ Two story and steep roofing claims.
• Received 60+ customer satisfaction letters regarding claim handling experience. Southern Maryland (Charles County) Rain & Flood Event – State Farm Insurance | July 2018 - October 2018
• Closed 150+ water mitigation related claims ranging between $10k - $100k
• Sketched floor plans and entered data into Xactimate to develop line-by-line item costs of damages.

Santa Rosa, California

• Closed 11 smoke claims and handled 24 large loss claims produced by Northern California Tubbs, Nuns, & Atlas wild fires.
• Selected as a member of the clean-up crew, inherited/handled 6 total loss fire claims.
• Sketched floor plans, rooflines, and entered data into Xactimate to develop line-by-line item costs of damages.
• Worked in concert with insureds, contractors, cleaning services, emergency repair facilities, Additional Living Expense companies, district management of effected properties and various replacement services during the.
• Prepared comprehensive reports used to negotiate purchase price and/ or repair of properties.
• Issued payment of over $1.5 Million dollars total to insureds on behalf of client State Farm.

Houston, Texas Area

• Closed 25+ property insurance claims produced by Hurricane Harvey in Houston, TX.
• Scoped, photographed, and performed detailed property inspections for storm restoration contractors including assessment of interior and exterior residential property, detached structures, and leased property.
• Sketched floor plans, rooflines and entered data into Xactimate to develop line-by-line item costs of damages.
• Collaborated with contractors/insurance adjusters on property damage and compared cost estimates.
• Issued payments to insureds on behalf of client.

• Handled wind, hail, smoke/fire, water mitigation, and theft claims.
• Provided timely customer/insured contact.
• Thorough investigation of claim via physical inspection.
• Interfaced directly with the insured.
• Wrote estimates with a detailed report in Symbility.
• Uploaded file claim report to front office.

Greater St. Louis Area

• Prospected leads, generated sales, cross sales, and serviced existing customers
• Planned, implemented, and executed office processes
• Achieved sales goals through leads and referrals
• Helped protect clients by offering insurance and financial products that met their needs
• Conducted needs-based customer policy reviews and updated coverages
• Ensured a positive client experience

Greater St. Louis Area

• Individually sold 300+ policies in the first 5 months
• $100k+ in total premium since hired ($35k+ in the month of March alone)
• Expanded preferred / non preferred (high-risk) sales business by 10+% within 5 months
• Ranked top 10 agent within office since hired; graded on sales closing percentage, fees collected, and additional revenueDuties======
• Maintain records, recruit new clients, prepare insurance quotes and answer questions from clients and potential customers.
• Update information in the CRM software to better improve business relationships with customers, specifically focusing on retaining customers, in order to drive sales growth.

Greater St. Louis Area - Central Plains District

• 1 of 4 account executives to cover the central plains district ( youngest of the 4)
• Prospected / boarded businesses across Missouri, Illinois, Iowa, Arkansas, and Kansas
• Ranked #1 in the nation for qualified businesses boarded per account executive
• Had the pleasure of learning hands on marketing strategies and business innovation under two of the top managers in the nation. ||★Whitney Power + Ken Langston ★||Duties======
• Responsible for maintaining and growing customer business.
• Interfaced directly with the customer to identify business needs and position UPS products and services to meet those needs.

Greater St. Louis Area

• Grossed $10k+ in cash sales per month since hired
• Implemented successful ad campaign that resulted in 35% of revenue
• Established digital footprint by building a 5000+ organic social media following
• Grew business revenue 40+% since hired. Duties======
• Accomplish marketing and human resource objectives by recruiting, selecting assigning, coaching, scheduling, and disciplining employees.
• Communicate job expectations; plan, monitor, appraise, and review job contributions.

United States

• Distributed memoranda as needed
• Managed files and performed general office support
• Responsible for data entry of houses listed for sale

Greater St. Louis Area

• Optimized the store’s selling by providing the customers with an overall pleasant shopping experience.
• Provided the customers with garment options as well as service when visiting H&M.
• Achieved both direct & indirect service.

United States

• Responsible for data entry of patient’s appointments and locked important notes for the transcriptionist to send directly to the doctors.

United States

• Delivered food to customers quickly and efficiently while maintaining a professional demeanor while being representation of the company.

United States

• Facilitated day to day operations, responsible for distribution of supplies and assuring business ran smoothly and efficiently.