Johnathon (Moe) Rice Email & Phone Number

Charlotte, NC, US

Charlotte, North Carolina Area

Charlotte, North Carolina Area

• Technical Quarterback assigned to accounts with the responsibility of driving the Technical Campaign that is aligned to the joint strategy created with the Sales rep.
• Responsible for understanding the account’s current state, challenges, initiatives, and transformation goals and leverages this information to position the full RoundTower portfolio of Services and Solutions
• Strive to become the Account’s Technical Advisor, helping the customer set future vision that supports their transformation journey while helping them solve current needs leveraging foundational and emerging technology.
• Create new opportunities by expanding the visibility of RoundTower within existing accounts and among industry contact - drive individual customer onsite meetings, drive technical briefings and demos, identify ways to.
• Grow existing opportunities by connecting offerings, expanding services, expanding into new areas.

• Key Accomplishments:
• Grew revenue and margin 25% year over year
• Maintained 65% team utilization year over year
• Added 27 new certification/authorizations to the team’s profile
• Averaged CSAT 4.8 (out of 5) for all projectsResponsibilities and Goals:
• Lead, coached, mentored and professionally developed a 17 member national Storage Consulting Services team

• Individual contributor role meeting or exceeding 65% target utilization year over year
• Responsible for $300K+ billable revenue while deploying $10M+ in infrastructure year over year
• Technical team leader on complex, multi-practice engagements interacting with all levels of project and client teams, including CIO and CTO resources, and providing mentorship and guidance to junior staff (Associate.
• Assessed, architected, designed and implemented complex system configurations for technology platforms as a recognized national expert in multiple customer environments
• Client advocate and trusted adviser identifying and selling new and follow-on professional services opportunities in key accounts
• Developed non-standard and complex statements of work, work breakdown structures and level of efforts to supplement standard practice materials

• Individual contributor role meeting or exceeding 65% target utilization year over year
• Assessed, architected, designed and implemented system configurations in customer environments
• Directly interacted with clients, account managers and solution architects to identify, develop, qualify, and obtain complete information for solutions including hardware, software and services, and complete.
• Mentored associate consultants and consultants and served as an escalation point for technical related project issues
• Contributed and developed best practices, strategies, methodologies and documentation/templates
• Achieved high level of Customer Satisfaction on all consulting engagements by overseeing and leading technical work streams and managing client project expectations with project managers and technical consultants and.

• Specialized in delivering HP-UX Administrative consulting services focused on architecture, design, implementation and high availability for major banking institutions
• Specialized in EMC storage configuration and allocation
• Specialized in early SAN technology architecture, design and implementation