Johnathon (Moe) Rice Email & Phone Number

Charlotte, Nc, Us

Charlotte, North Carolina Area

Charlotte, North Carolina Area

• Technical Quarterback assigned to accounts with the responsibility of driving the Technical Campaign that is aligned to the joint strategy created with the Sales rep.• Responsible for understanding the account’s current state, challenges, initiatives, and transformation goals and leverages this information to position the full RoundTower portfolio of Services and Solutions• Strive to become the Account’s Technical Advisor, helping the customer set future vision that supports their transformation journey while helping them solve current needs leveraging foundational and emerging technology solutions.• Create new opportunities by expanding the visibility of RoundTower within existing accounts and among industry contact - drive individual customer onsite meetings, drive technical briefings and demos, identify ways to show RoundTower value to customers, perform lunch and learns, focus on setting strategic vision in collaboration with the customer, and leverage/create a resource plan for accounts.• Grow existing opportunities by connecting offerings, expanding services, expanding into new areas.

Key Accomplishments:• Grew revenue and margin 25% year over year• Maintained 65% team utilization year over year• Added 27 new certification/authorizations to the team’s profile• Averaged CSAT 4.8 (out of 5) for all projectsResponsibilities and Goals:• Lead, coached, mentored and professionally developed a 17 member national Storage Consulting Services team • Enabled sales teams to grow business through client success, referrals and developing new relevant and client valued services• Worked with Sales and Operations to develop accurate, executable and profitable service scope• Worked with Sales to identify, sell, and close professional services deals• Participated with executive management team to create strategic go to market direction for software defined, hyper-converged, and cloud computing platforms and professional services• Managed and maintained vendor peer relationships and ensure compliance with all partnership requirements and agreements• National ownership and responsibility for ultimate client satisfaction with services and deliverables• Worked with and supported Managed Services team and offerings

• Individual contributor role meeting or exceeding 65% target utilization year over year• Responsible for $300K+ billable revenue while deploying $10M+ in infrastructure year over year• Technical team leader on complex, multi-practice engagements interacting with all levels of project and client teams, including CIO and CTO resources, and providing mentorship and guidance to junior staff (Associate Consultants, Consultants, and Senior Consultants)• Assessed, architected, designed and implemented complex system configurations for technology platforms as a recognized national expert in multiple customer environments• Client advocate and trusted adviser identifying and selling new and follow-on professional services opportunities in key accounts• Developed non-standard and complex statements of work, work breakdown structures and level of efforts to supplement standard practice materials• Worked with practice management to provide input on technology direction of the group as well as team needs and support requirements• Contributed, developed, and presented externally as a thought leader at regional and nation level - best practices, strategies, methodologies and documentation/templates

• Individual contributor role meeting or exceeding 65% target utilization year over year• Assessed, architected, designed and implemented system configurations in customer environments• Directly interacted with clients, account managers and solution architects to identify, develop, qualify, and obtain complete information for solutions including hardware, software and services, and complete proposal/SOW development• Mentored associate consultants and consultants and served as an escalation point for technical related project issues• Contributed and developed best practices, strategies, methodologies and documentation/templates• Achieved high level of Customer Satisfaction on all consulting engagements by overseeing and leading technical work streams and managing client project expectations with project managers and technical consultants and develop strong customer relationships and trust to secure future business• Worked with sales team to identify, position, and sell follow-on professional services opportunities in active accounts.

• Specialized in delivering HP-UX Administrative consulting services focused on architecture, design, implementation and high availability for major banking institutions• Specialized in EMC storage configuration and allocation• Specialized in early SAN technology architecture, design and implementation