John Wood Email & Phone Number

Atlanta, Ga, Us

Atlanta, Ga, Us

Atlanta, Ga, Us

Atlanta, Ga, Us

Atlanta, Georgia, Us

Atlanta, Ga, Us

• Serves a team of 6 developers that manages and implements new functionality on an internal client onboarding tool • Strategically manages customer backlog items logged by customers from over 5 geographic regions and 8 countries.• Organizes deployment schedules and creates change requests via Service Now in order to meet deadlines.• Demo existing and new functionality to global stakeholders and works with implementation teams to consult them on how to solution strategically. • Orchestrates product roadmap with Product Management in order to meet short term customer needs and add value in the long run.

Atlanta, Ga, Us

• Enabled over half a million dollars in revenue by implementing over a dozen API based client solutions in production • Designed and solutioned for 2 Equifax platforms with UAT delivery times ranging from 3 days to 2 weeks• Wrote processes & documentation on new Equifax services and trained teams cross functionally for support turnover. • Closed dozens of production incidents and outages using software knowledge, troubleshooting skills, teamwork, and influence • Participated in operational team strategy overhaul from waterfall to SCRUM methodology in under 6 months.

• Provides on demand technical service to 150+ faculty members and 3,000 students within the Terry College of Business including computer setup, imaging computers, networking computers to printers, troubleshooting, etc.• Manages ticket-based help desk software that allows Terry faculty and staff to track and record client’s technical issues• Works with student team to deliver fast, effective, and efficient solutions• Train and prepare other student workers for helpdesk troubleshooting

Charlotte, Nc, Us

• Wrote advanced database queries to consolidate and clean Tivoli data to ensure that accurate information was represented in supporting applications • Designed data models in Visio for common use cases as an on hand guide for better time and resource allocation• Developed and presented project that would allow the company to reallocate money and resources upon full implementation through the creation of an Windows 8 application that digitized the paper brochure rack and offered communication capabilities

Augusta, Georgia, Us

•Conducted internal audit to ensure that IT Change Control and SAP Access Security processes were in compliance with company controls and Sarbanes Oxley, including documentation and process flows •Configured scanners for both the development and production SAP environment•Added business efficiency by creating a Microsoft Sharepoint site for the Commercial value stream•Gained significant SAP knowledge, including processes, ticketing, and testing

• Used explicit expertise of Apple products to sell computers, diagnose software and hardware issues, and provide technological solutions to everyday problems• Performed Quick Fix Solutions which resolved typical problems with updates, Java, internet connections, and manual resets• Gained significant knowledge in everyday jargon, processes, and troubleshooting in regards to computer repair of both PCs and Mac Operating Systems

Westchester, Illinois, Us

• Processed financial transactions for thousands of people in a fast paced and hectic work environment • Improved both customer service and communication skills through constant interaction with both co-workers and customers

• Obtained thorough knowledge of business processes including day-to-day services, cash operations, budgeting, advertising, and employee training. • Developed a rapport with both new and existing customers through consistent service and experience in the business.

Bachelor Of Business Administration (B.B.A.), Management Information Systems, General

College Prep, Global Studies