John Azara Email & Phone Number

Spokane, Washington, United States

Spokane, Washington, United States

Spokane, Washington Area

- Supervise, interview, and hire Technical Support Representatives.- Provide initial and ongoing training and coaching to 10-20 Direct Reports- Performance monitoring to ensure professionalism, accuracy, and tool effectiveness- Direct Team Agendas and drive results to support organizational goals- Build out of SME, and Caseworking Programs within Xfinity Mobile.- Policy Review and change recommendation with System Operations Teams- Case and ticketing management for Tier 2 Advance/System Ops teams.

Houston, Texas Area

- Technical support on site for desktop/mobile hardware and software- Engaging in learning sessions with peers for product updates and launches- Using environmental clues to create conversations that lead to solutions.- Hand-deliver and provide one-on-one set up and troubleshooting for customers.- Upholding Enjoy Values - Kindness, Growth Mindset, Winning Together & Experience Obsessed.- Time Management, Fulfilling scheduled customer obligations while navigating daily additions- Deliver “5 Star” Visits for all Enjoy partners.- 4.99/5.0 Rating - over 500 visits.

Houston, Texas Area

- Manage daily incoming work flow for field, hydraulic and logistics team.- Warehouse team management – Shrink Reduction, Receiving and Shipping- Customer facing support for repair, service and sales team.- Executive Support to President, VP of Engineering and Director of Service- Reconciling of field service reports, asset logs, and expenses.- Resource planning, scheduling, pre mobilization and dispatch of service team members.- Review Master Service Agreements and purchase orders.- POC for over 600 accounts.- Inventory planning, and logistics management.- Assisted with process management for US branches.- Quarterly reporting – sales, team efficiency, trends.- Supplemental IT Support

Houston, Tx

- Recognized and practiced HIPAA guidlines.- Re-designed work flow process and streamlined customer information gathering (Kroger)- Processed more than 1,800+ prescriptions daily- Served as communication liaison between doctors and insurance providers - Detail oriented with speed and accuracy.

Houston, Texas

- Lead daily team huddles, and weekly leadership huddles.- Reviewed P&L, sales and service metrics.- Shaped and executed actions plans for store and team improvement.- Key Carrier and supported executive leadership.- Planogram, and store branding execution- Recognize, and develop talent through inspiration, recognition, and delegation.- Write and administer 90 day and yearly performance reviews.

Bachelor’S Degree, Bachelor Of Science Business - Information Technology Management

Associate Of Arts And Sciences (Aas), Organic Chemistry