John Paolo Bacani Email & Phone Number

National Capital Region, Philippines

• Source of suitable applicants by conducting research on job boards, applicant tracking systems, company websites, etc.
• Recruits passive candidates through phone calls, emails, and general relationship-building.
• Conducts pre-assessment calls with candidates, verifying different items such as qualifications, availability,and compensation requirements.
• Organize and keeping of candidates’ files, tracking their activities, opportunities, and references.
• Maintains a record of candidates sourced through the SS Tracker.
• Creates end-of-day reports of productivity and results.

National Capital Region, Philippines

• Handled a large volume of inbound calls daily from customers by providing accurate and complete information to increase customer satisfaction.
• Demonstrated ownership of calls in handling and resolving customer complaints to prevent further escalation.
• Achieved or exceeded company KPI targets such as quality, AHT, callback rate, NPS, and reliability