John Baek Email & Phone Number

Irvine

Key member of a team that built a new company within HCA – Hyundai Capital Insurance to offer F&I products. Managed the build of Business, IT, and accounting processes from scratch. Post-launch, responsible for training, production support, vendor management, and IT related enhancements.• Within a very short timeframe, developed and documented all business processes related to F&I Industry by working with key internal departments, Executive management, Vendors,OEM.• Managed other Business Analysts to develop the rest of the requirements.• Coordinated activities and drove decision making between multiple groups including multiple vendors, HMA, HCA, and HCI management teams to make key decisions to drive the project forward to meet deadlines.• Successful multitask management, driven goal to meet timelines, and ability to prioritize tasks aided in overcoming an impossible timeline to launch the Hyundai Protection Plan brand on time.• Manage changes to vendor system to reduce contract/claims related errors, creating efficiencies in the dealer process to remit contracts, and to capture better reporting metrics with the goal to increase business revenue and more effectively track business performance.• Effectively coordinate activities related to system enhancements to better support the HCI business by tracking system changes, holding assignees accountable, and tracking progress.• SME on business/IT processes related to contracting, claims processing, IT related internal processes, and accounting aspects.• Responsible and accountable for major tasks include system enhancements and business process improvements.

Torrance

Crucial member of a team tasked with the replacement of the main insurance mainframe system with a packaged solution. This was the top initiative at TFS with a budget in excess of $40M. Responsible for Business Process Map creation and Business Requirements solicitation. Participated in the RFP processes for vendor and consulting firm selection.• Led requirements sessions with all business unit related to insurance (aka F&I Product) including executive management, accounting, product teams, legal, field offices, and vendors to create new high level business process maps that improved upon the current processes.• Managed a team of business analysts and Ernest & Young consultants to develop approximately 35 detailed business process maps that required coordinating activities to drive the business to make key business decisions based on new system capabilities and process improvements. This required helping business unit to think critically about their processes.• Facilitated the development of the business requirements documents by extracting requirements from the detailed process maps. • Held accountable to meet deadlines on key tasks related to business process map development, review sessions, and approvals.

Torrance

Assigned to the Product Quality Team and working on enhancements on major applications used by the product engineers, dealers, and executive management to maintain product quality (Lexus, Toyota, Scion vehicles).• Creating Use Cases to document current browser based application that track compliant/issues from dealers, customers, and the field engineers.• Collaborating with the business to define/refine processes and IT solutions that will provide product engineers on an early warning system to detect product problems

Torrance

Led the testing phase of a major integration project that included the coordination of 14 application teams across several lines of business.• Worked closely with various business units (equities and fixed income) to develop requirements and technical specifications to enhance existing trade processing system (TPS).• Managed testing for major projects including test plans, scripts, risk management, execution planning.• Collaborated with executive stakeholders to review project plan, progress, and feedback.• Participated with Technical Architecture team to analyze companywide usage of messaging technology (RV, CORBA, EMS) using Agile Methodology to re-architecture it into a standards based, efficient platform that will alleviate non-supported versions/technologies and will be scalable.

Irvine

Worked with business units gathering requirements for projects related to customer-facing corporate website.• Revamped the corporate website to be more user friendly with easier navigation and more relevant information.• Participated in the full software development lifecycle (RFP, project charter, business requirements, functional requirements, uses cases). • Collaborated with various development teams to find solutions to business needs and to act as an SME. • Analyzed the business requirements and developed detailed systems requirements, clearly stating the project scope, current process and proposed solutions with appropriate recommendations. • Worked with various business units gathering requirements for various projects for corporate website and for mainframe based and vendor application.

Torrance

Participated in systems development projects by creating detailed project plans, developing, scheduling and tracking project timelines and participating in regular project status meetings. • Led in the definition of the test plan/scenarios, working with User representatives and BSA Lead and performed regression testing as required. • Provided production support on assigned TOYOTA application systems. Utilized existing documentation and IS application support groups to develop creative and effective solutions in order to resolve operating issues. Communicated status to all impacted departments, including Application Support.

Facilitated business requirement gathering workout sessions to determine design needs of healthcare sector specific modules in the ASP solution. • Developed/wrote business requirements documents by working with developers and industry partners.

Marina Del Rey

Part of a team that successfully launched Toyota.com and Lexus.com, both multi-million dollar projects. • Worked with client business units and third party vendors to perform analysis of their business.• Evaluated and translated Business Requirements into user case documentations.• Worked with end users and business units to define business requirements/needs.

Torrance

Administered all product line activities and supported new product transition from R&D to manufacturing; reviewed manufacturing and assembly planning for appropriate sequenced operations and quality assurance/test requirements.• Coordinated with Product Sales & Marketing Manager for identification of a customer’s market need for a new product, modification to an existing product, or non-standard/custom product.• Increased production efficiency and open communication channels between separate business units.• Provided engineering support for a rapidly expanding product line.• Helped increase production efficiency and open communication channels between separate business units.

Bachelor Of Science, Electrical Engineering

Certificate, Project Management

Certificate, Business Systems Analyst