John Bain Email & Phone Number

Glasgow, Gb

Glasgow, Scotland, United Kingdom

Heading up Technology Change for Azets across its UK businesses. Leading a team delivering Small, medium and Large Change to the organisation in an efficient, consistent and quality manner. Developing organisational, technology change policies and procedures inline with best practise methodologies and new technologies. Becoming a trusted advisor to the business in all technology change matters ensuring minimal disruption and maximum gain from all technology and business driven change and demand. Managing the Azets UK IT Demand pipeline and ensuring it is understood, sized, triaged, planned and implemented using the right resources in the most efficient and effective manner. Achieve in quality deliveries to time, specification and cost wherever possible and using waterfall and agile methodologies as appropriate.

Glasgow, Scotland, United Kingdom

Glasgow, Scotland, United Kingdom

I am responsible for leading the IT deliverables of the Azets Business Critical systems Transformation as part of an ongoing international Transformation and Continual Improvement program of works. In addition to this I am leading in the building of internal IT Engagement and Governance procedures, along with implementing clear and critical Vendor supplier relationships & partnerships, to ensure all new organisational technologies are identified, assessed and implemented in a safe and quality manner and using my experience and knowledge of industry best practise methodologies to do so.

Scottish Wide Area Network

I was responsible for leading a team of over 100 technology product, support, project, development and service management specialists in ensuring the delivery and strategic development of the critical Scottish Wide Area Network and associated value added Digital Services for Capita to the Scottish Government and Public Sector in Scotland.My role is ultimately responsible for the delivery of this national critical infrastructure service and also for its continued multi-million pound year on year growth targets and ROI saving for the majority of the public sector organisations in Scotland.To deliver this service and growth I offer leadership to a team of circa 100 individuals covering Technical Service Delivery; Business Development and Sales; Pricing and Deal creation; Field and Central Support Engineering; Project Management and New Product Development & Delivery: Client Solution Design; Technical Design Authority; Commercial and Contractual Management; Network Operations and Service Desk Provision; and Financial P&L and Billing Management.The SWAN service delivers a wide portfolio of secure, scalable and cost efficient wide area network solutions to public sector organisations across Scotland. It also provides access to a variety of innovative Digital Marketplace Value Added Services and products such as iOT, SD-WAN, VOIP Telephony, Secure Web Access / File Transfer; and SWAN Roam Secure Wi Fi solutions, as well as a breadth of Professional and Consultative services all based within Scotland and our Tannochside offices.

Dunfermline, Fife, United Kingdom

As the CTO of Vets Now I was responsible for transforming and delivering an innovative and clinical end user focused Technology Service and Strategy for this national Veterinary organisation of over 2000 permanent and temporary staff.I led an ITIL structured and process driven support, development and technology project management team delivering a challenging 24/7 managed service and innovative roadmap of improvement delivery, report progress directly to the Vets Now Commercial and a Clinical Operating Board as part of their Strategic Planning Group.Over the past two years the organisation have successfully implemented several business critical technology improvement projects, including a full migration from an on premise Data Centre to a private cloud HIgh Availability Data Centre; a nationwide WAN Improvement programme; the procurement, development and implementation of brand new business HR and recruitment applications; and have supported the procurement and implementation of a cutting edge paperless digital hospital management clinical application called SMARTFLOW.In addition to ensuring the organisation has clinically safe, automated / efficient and innovative technologies at its disposal, I was also responsible for ensuring the business is aligned to GDPR best practise and that our technology solutions and wider business processes are secure and up to date. To that end I chair the Vets Now Data Protection and Privacy Group of Senior Managers responsible for ensuring Data Protection regulatory compliance across the organisation.A significant undertaking was moving the IT function from its traditional ITIL structure and moving the entire team into a more agile DevOps environment using low code solutions to drive better client and internal customer experiences with technology. We deployed a full new SD WAN network using this methodology as well as a fully in-house developed, integrated and supported CRM and Practise Management tool using OutSystems.

Nhs 24

As the Director of IT and NHS 24 Digital eHealth Lead, I was responsible for the development and delivery of the NHS 24 Technology and eHealth Strategy. I led and was responsible for the ongoing development and performance management of a team of 34 Technology experts covering the following functions:✔️Digital Application Support and Development including CRM, Clinical Decision Support, Websites and Mobile Applications. ✔️Technical Project Management and PMO coordination using Prince2, MSP and Agile techniques like Scrum. ✔️Technical Design Authority and Business Analysis and requirement capture.✔️Technology Supplier Management, Contractual SLA Management and development using ITIL framework.✔️Technical Infrastructure Management including 24/7 Specialist Voice Services; Windows Desktop build and support; for over 1600 users; Contact and Data centre design and supplier management; Network WAN / LAN design and performance management; Data Warehousing and Data analytics with a strong focus on Data Protection and Cyber Security policy governance and implementation. I was responsible for ensuring the technical support of all major technology Bids and projects through this large, national Digital and Tele-healthcare organisation.I had full budgetary responsibility for NHS 24's annual Technology CAPEX and OPEX spend, with evidence of strong governance capability and ability to achieve challenging efficiency savings year on year.I was also fully responsible for ensuring NHS 24 maintains its position in the Scottish National Health service as a leader in Digital Development and Tele Health care attending and contributing to the National eHealth Forum of Health Board Directors of IT and the Scottish Government Digital Health Directorate.

Program Managing the delivery of multiple work streams and project managers to deliver a multi-million pound new technology delivery to NHS24Program Managing the delivery and successful completion of all Test related milestones of this complex and major programme of works.Responsible for all Test related Project Scoping and Planning activities along with agreeing defined Acceptance Criteria and defect resolution planning and development / deployment plans.Responsible for managing and co-ordinating large and dispersed teams of SAP functional and end user specialists as well as providing regular updates to Senior Business stakeholders and Board Members of NHS24.Delivering strong Strategic Supplier Management is also key in this role as is detailed Risk Identification and Analysis with rapid Issue resolution leading to the successful achievement of major programme milestones.Utilising on a daily basis both standard waterfall project management methodologies and more dynamic Agile Scrum to ensure a Quality driven project and service is delivered on time and to specification / budget.

In addition to my role as Regional Service Delivery Manager for Airwave, I was also one of 12 trained National Major Incident Managers.This role involved not only the management of internal and supplier incident teams to resolve major network and managed services failures but also to represent Airwave as a critical supplier in the national infrastructure in the event of a National Emergency Services Major Incident.I was fully trained in the industry acclaimed Emergency Response Process and over the years managed a variety of network, software and integrated services incidents with a large number of major suppliers to the Emergency Services including BT, Cable and Wireless, Capita Secure Information Services, Thorcom and many other Integrated Command and Control Suppliers.This training was out to first hand use as a Major Incident Manager during both the planned G8 Gleneagles summit and subsequent terrorist attack on The London Underground. I was also specially selected to represent Airwave at a pre Olympics COBRA planning exercise and several Scottish Police Force and Government emergency response test events. Finally I was selected as one of 6 Major Incident Managers who acted as Special Event Managers covering the Airwave infrastructure, terminals and command and control solutions provided to LOCOG and the OSD (Olympic Security Directive) to deliver the 2012 London Games.

This role involved the Strategic Management of a Team of Technology Service Relationship and New Implementation specialists in the Healthcare emergency services Market.My area of responsibility covered the Scottish, North East, North West, Yorkshire, East Midlands and West Midlands Ambulance Services and associated Healthcare markets.Key deliverables for this role were a robust Service Management Strategy to deliver excellent customer service and performance to the demanding customer base of the Emergency Services and their stringent, life saving KPIs. And also strong project delivery methodology to ensure the safe and effective migration of new clients onto the Airwave Service. As part of the Regional Service Manager role was the support of Customer Growth targets aligned to the customer account plan. This was developed with close working with the Client team with my team taking direct responsibility for achieving specific growth targets along side ensuring excellent service levels were delivered at all times. This role is responsible for managing the team and in parallel to great service and customer satisfaction, ensuring its contribution to an annual multi million pound growth target.Adding to this is the line management of a specialised team of Mid-Senior Level Service Relationship and Project Managers, ensuring they are performance managed and developed to deliver the very highest in world class standard customer service and growth.

I was responsible for leading a nationally based team of technical specialists and delivering major contracts to important customers within the companies Scottish Region.I was the Senior Project Manager responsible for project managing the multi million pound workstream to rollout the Airwave Service to the Scottish Ambulance Service.This utilised in principle the Prince 2 Methodology and included full Customer Requirement translation from contract into deliverables, Key Milestones definition and delivery, along with overarching matrix management of a team of work package specialists and critical suppliers to meet overall Specification, Cost and Quality controls.This project was successfully delivered ahead of schedule to the Ready For Service Key Milestone ahead of schedule and to customer satisfaction whilst the project was under my control.In the past I have project managed for Airwave the successful migration of several of Scotlands Police customers onto the Airwave network and have been involved in the delivery of several business critical muilti million pound projects to this sector in the last couple of years.I am qualified in both o2's Professional Project Management and the industry standard Prince 2 methodology and in the last 10 years have worked on both Commercial Telecommunications networks and IT platforms aswell as in the secure Airwave Tetra arena.

I was responsible for the project management of all new IT and EPOS related projects to the O2 UK Retail Estate.This role involved delivering complex and strategic projects to internal customers to better enable them to deliver to O2's wider cinsumer base.I was actively involved in rolling out three new IT and EPOS systems to the entire estate of 300+ O2 stores and also project managed the launch of some of O2's most successful products (the XDA, the Games Arcade and 3G)In 2002 my hard work was rewarded and recognised when I was on the first winning team that received a Spirit of O2 award.