Direct supervision of the Workspace Engineering departmentTechnical Lead on assigned projectsProvide solutions / sales engineering support to Wursta Sales departmentsCollaborate with the Workspace Engineering department as needed on migration anddelivery productsWireframe solutions as requiredCollaborate with the GCP Development team as needed on development project

Manage team responsible in supporting day to day operations of Google Workspaces / Google Workspaces Education and other Cloud Collaboration Systems.Lead web app developer / coder for Google Apps Script /

Work alongside the Google Cloud Engineer I and the Director in supporting day to day operations of G Suite Enterprise / G Suite Education and other Cloud Collaboration Systems.Lead developer / coder for Google Apps Script / Google App Maker requestsManage ChromeOS / Meet hardwareHandle ticket escalations in accordance with established SLA’sManage ticket queue using ServiceNowMonitor and report on Google G Suite news and releasesPlan and participate in department, user group and vendor meetingsRun audit reportsMonitor internal social communities and respond as neededTest third party softwareProvide end-user training as needed

Work alongside the Jr. Administrator and the Director in supporting day to day operations of G Suite Enterprise / G Suite Education and other Cloud Collaboration Systems.Lead coder for Google Apps Script / Google App Maker requestsManage ChromeOS / Meet hardwareHandle ticket escalations in accordance with established SLA’sManage ticket queue using ServiceNowMonitor and report on Google G Suite news and releasesPlan and participate in department, user group and vendor meetingsRun audit reportsMonitor internal social communities and respond as neededTest third party softwareProvide end-user training as needed

Responsibilities included but not limited to; executive level employee desktop support, 2nd level end user PC/MAC support, configuration and deployment of all new MAC and PC hardware, Imaging of current desktops/laptops, primary contact for company audio/video conferencing system support, Blackberry / Iphone / Ipad / Android mobile device setup and support, Application installation.

Staffed at Newsweek Magazine:Provide phone or onsite support to all global Newsweek employees. Responsibilities included but not limited to; setup and training of new executive level employees, End User Services primary contact for company audio/video conferencing system, level 2 Lotus Notes / MS Exchange support, reset Novell, Citrix, and Windows Domain passwords, escalation of voice, application, and server issues to appropriate 3rd level administrators, VPN client setup and troubleshooting, Blackberry mobile device setup and support, Microsoft Office Suite how-to and troubleshooting, Lexmark printer toner replacement and troubleshootingAccomplishments: Design and Installation of a Symantec Ghost 8 Server / Ghosting Process Conversion and Training for 200 users from Lotus Notes to Outlook Email Client Upgrade of 200 machines from Windows 2000 to Windows XP Inventory and Deployment of 400 new desktop computer Implementation of End User Services knowledgebase

Staffed at the Bank of New York:• Tier2 Analyst/Personnel Trainer/Team LeadResponsibilities promoted to but not limited to daily responsibilities of a corporate trust division team lead, webmaster of the internal helpdesk website, training of incoming help desk personnel, as well as regular duties of the Tier2 Analyst Team.• Help Desk AnalystResponsibilities included but not limited to being part of a helpdesk analyst staff, which provides phone support to corporate and retail employees, as well as to private banking clients. Responsibilities included but not limited to; level 1 and 2 Lotus Notes support, reset Novell and Windows Domain passwords, escalation of mainframe issues to appropriate groups, level 1 and 2 VPN / Remote Lotus Notes setup and troubleshooting, level 1 Blackberry support, Microsoft Office Suite how-to and troubleshooting, BNYCONNECT.COM and BNYPCIS.COM end user support.

Staffed at the Bank of New York:• Help Desk AnalystResponsibilities included but not limited to being part of a helpdesk analyst staff, which provides phone support to corporate and retail employees, as well as to private banking clients. Responsibilities included but not limited to; level 1 and 2 Lotus Notes support, reset Novell and Windows Domain passwords, escalation of mainframe issues to appropriate groups, level 1 and 2 VPN / Remote Lotus Notes setup and troubleshooting, level 1 Blackberry support, Microsoft Office Suite how-to and troubleshooting, BNYCONNECT.COM and BNYPCIS.COM end user support

Responsibilities included but not limited to providing furniture-moving services to private residence and businesses. Was part of a three to eight man crew, which provided the manpower to relocate the customer’s furniture on a daily basis.