John Baksa Email & Phone Number

Melbourne, Victoria, AU

Lead the Hansen North America and LATAM businesses as we execute the broader Hansen Global strategy, with focus on growing the Americas region and delivering continuous value to our Clients.

Melbourne, Victoria, AU

Responsible for the business operations and P&L of two of Hansen North America's products - Hansen Solutions based in Bethlehem, PA; and Hansen Nirvanasoft based in New York City.

Melbourne, Victoria, AU

• Lead new system implementations, delivery teams, and manage a portfolio of energy / utility Billing & CIS clients and projects in North America
• Participate in all Sales and new business opportunities

Pittsburgh, PA, US

• Direct Energy Business is currently a $4.5B company in a top-3 market position selling Electricity and Natural Gas products and services to customers in the U.S. and Canada. Oversee budget of $12M, while providing.
• Directed systems integration and migration of data, systems, and data center in 18-month merger with a $2B energy company. Engineered annual savings by consolidating applications and data centers to significantly.
• Improved reliability and scalability of key systems, providing critical foundation to support the accelerated growth of the business.
• Instituted clear alignment of IT strategy and projects with overall business objectives. Developed application roadmaps and associated technology investment plans and business cases. Managed diverse array of projects.
• Boosted IT team’s delivery record by implementing PMO and change management initiatives that improved prioritization, project delivery performance, and assessment.
• Increased talent pool and heightened morale of IT team. Hire, develop, motivate and lead IT managers, architects, software developers, analysts, project managers and production support.

Pittsburgh, PA, US

• Provided broad leadership for rapidly-growing retail energy company, directing $5M operating budget and staff of 30 in US and Canada in billing, remittance, product development and client service.
• Expanded market share, client base and profitability by liaising between Customers, Sales, Pricing, Supply and Legal teams for all new product development, contracts, RFPs, billing & payment issues, and client care.
• Designed, built and implemented comprehensive billing, payment processing and accounts receivables systems through leadership of 2 1/2-year consolidation project.
• Engineered $1M annual savings, streamlined business operations, enhanced performance, and improved customer experience by directing ongoing monitoring and process improvement initiatives.
• Improved month-over-month performance and reduced bad debt by more than 25% during period of explosive growth by leading team in $1.6B of timely, accurate billing and on-time payment processing with KPI tracking and.

• A deregulated retail energy provider selling Electricity and Natural Gas to customers in the Northeast U.S. Integral to company’s growth to $1.8B in revenue through strategic management of systems development, testing.
• Led successful, on-time and on-budget migration of wholesale energy financial reports for Mark-to-Market (MTM), Value at Risk (VAR), Trading Position, P&L, Credit, Confirmations, Contracts, Invoicing, and Counterparty.
• Created, built and managed first-ever Retail Billing, Client Enrollment and Relations units in response to industry deregulation. Designed and implemented business processes and controls for billing operations, payment.
• Significantly increased efficiencies, client billing experience and client satisfaction by leading critical transition to new retail billing system and successful migration of all client accounts.

• As an equity investor partner, raised $234M in a common stock IPO and debt offering to take public Northeast Optic Network, Inc. a provider of high-bandwidth, wholesale fiber optic transmission capacity.
• Conceived of and formed new telecommunications company, developing business plan and securing $20M of start-up funding from the Northeast Utilities Board of Directors.
• Developed comprehensive business plan and fulfilled all regulatory requirements, testifying at public hearings, securing competitive local exchange carrier (CLEC) operating certificate and devising strategies to.

Hartford, Connecticut, US

The largest investor owned utility in New England serving over 1 million power and natural gas customers, with a large portfolio of generation (nuclear power, fossil, hydroelectric), transmission, distribution, and information system assetsAdvanced from technical positions (software programmer/analyst, networking engineer, architecture) to project.

M.S., Electrical Engineering

B.S., Mathematics & Computer Science