Support multiple Federal Government Proposal response efforts at one time, prioritizing responsibilities and balancing workload. Maintain quality results by creating and using templates and by establishing and following proposal-writing standards including readability, consistency, and tone. Use existing content and generate original content to meet the technical and management requirements for a proposal. Create strong, interesting content that fulfills company standards and audience goals. Attend and contributes to strategy and solutioning sessions. Create annotated outline and response template based on RFx (RFP, RFQ, RFI, etc.) requirements. Write, revise, and edit draft and final versions of all volumes of proposals such as executive summary, technical, management, past performance, conclusion, and organization credential. Generate innovative ideas for content and workflow solutions. Review and edit content developed by other members of the team. Complete proposal-related data calls, questionnaires, and surveys. Create and maintain Past Performance library.

Supported content development for RFx responses, whitepapers, internal documentation, and presentations. Helped Business Development team create standards and guidance for writing and proposal-related processes. Edited content for compliance, readability, style, grammar, messaging, and format. Created and maintained a Past Performance repository, a library of frequently used proposal content, usage and style guides, and baseline starter material.

Applied expertise to the creation of corporate documentation for delivery to customers, partners, and members of the executive team. Supported the entire content development lifecycle; requirements analysis, story mapping, graphic development, and final reviews/productions. Contributed expertise to the creation of corporate marketing materials. Gathered Request for Proposal (RFP) response information by identifying sources (internal and external), consolidating inputs, and developing compliant, compelling content. Provided basic desktop publishing (DTP) and copyediting for proposal documents prior to Color Team Reviews and Final Submission. Maintained and updated proposal material repositories for reuse, including writing templates and other proposal development material as necessary with guidance from the Proposal Manager. Coordinated technical data calls with subcontractor points of contact.

Provided writing, editing, and RFP analysis and support to technology and consulting firms. Made sure documentation was accurate, complete, complied with specifications, and adhered to standards for quality and style. Edited content for compliance, readability, style, grammar, messaging, and format. Worked closely with Subject Matter Experts (SMEs) to translate, develop, and maintain content and proposal-specific writing guides throughout the project lifecycle.

Provided client-facing project management, content development, and editorial review for entire proposal lifecycle. • Liaised with Subject Matter Experts (SMEs) to translate technical information into readable material that reflects functional/business requirements• Eliminated industry-specific jargon and superfluous content, including assistance with translations and identification/clarification of incomprehensible statements • Tested, deployed, and administered a customized content management software across client base as part of general project management methodology• Developed and maintained solution support tools such as content outlines, storyboards, mock ups, graphics, author guides, style guides, templates, and customer-specific editing guidelines• Authored and edited complex technical solution content for accuracy, relevancy, compliance, readability, clarity, consistency, continuity, applicability, appropriate tone, and adherence to defined standards including content of graphics, sectional headings, and table and figure captions• Checked and corrected grammar, punctuation, sentence structure, spelling, and formatting• Analyzed RFPs to build outlines, verify schedules, and identify questions for the government• Leveraged broader experience/knowledge beyond proposal writing to foster good collaboration and coordination with other teams in a variety of corporate environmentsSelect projects include:• Lake City Army Ammunition Plant – Technical writer for a 2,300-page proposal. Wrote and edited 200-page Operations Volume and 200-page Production Volume, including detailed technical competency description, risk management plan with risk register, and performance work statements.• U.S. Air Force KC-X Tanker Modernization Program – Technical writer and editor for an 8,500-page proposal. Coordinated multicultural team with foreign nationals and highly technical SMEs to translate complex engineering material into easily readable content containing.

Oversaw and directed all aspects of IT operations and support services across five U.S. offices. • Managed day-to-day operations, including: budget and asset management; maintaining standards for hardware, software, network, and security; supervision of staff; and managing vendor relationships • Performed hands-on system administration of Windows and Linux servers (Debian running standard services: e.g., Apache, Bind DNS, DHCP, FTP, Postfix) • Provided Project Management and technical leadership for a variety of projects including a Home Office relocation involving installation of data, burglar alarm, access control system, surveillance, and all audio and video systems• Wrote operations manual outlining standards and processes and documenting system configurations

Managed on-site technical activity and liaised between the client and a centralized Site Operations Center.• Interacted directly with customers, assisting in planning and integrating new application versions/releases, executing network and system changes, improving site-monitoring systems, and diagnosing problems • Facilitated site monitoring, change management, and problem resolution• Managed various eCommerce sites running on UNIX-based (Linux, Solaris, and AIX) platforms with IBM front-end (IHS and Websphere) and Oracle DB back-end

Managed a Production Services group in support of external, customer-facing eCommerce websites and an IT Operations group supporting internal, corporate technologies. • Led a Production Services group that ensured application and website uptime and availability, reporting, support of UNIX-based applications and web services, job scheduling, troubleshooting problems, service monitoring, managing builds and code releases, and systems integration• Managed an IT infrastructure group overseeing a Windows 2000 based LAN with 70 servers, phone systems for multiple call centers, desktop support, UNIX administration (Solaris and Linux), and budget and asset management• Wrote manuals and user guides that explained troubleshooting and support procedures and documented system configurations and maintenance• Defined and executed key technology projects including a corporate-wide desktop and server platform upgrade; a 40-person Customer Service call-center roll out; and the transition of all voice and data circuits to new carriers• Liaison between Development and Operations; working in partnership with both groups to communicate requirements, capabilities, and schedules; provided project management services as needed• Main customer communications channel, providing a central contact point for reporting issues and tracking status of bugs and enhancements• Successfully tracked budgets, directed staff, resolved escalations, conducted performance reviews, and managed vendor relationships

Supplied support and services to various companies for projects and short-term assignments.• Developed and authored customer-specific documentation including statements of work, solution descriptions, proposal responses, and custom storage requirements assessments• Deployed a global storage and backup solution to 20+ sites, including project management, installation and configuration of software and hardware, site preparation, testing, user acceptance, and training• Demonstrated product functionality; conducted informal training; provided support for installing, configuring, and troubleshooting backup software; and wrote a sales engineering guide used by VAR engineers to better understand, implement, and demonstrate products

Project Managed technical aspects of an infrastructure conversion associated with the acquisition and merger of major financial institutions.• Deployed 3000 desktops, 60 servers, and associated network architecture• Collaborated with client IT and business units to formalize requirements, conduct technology migration assessments, develop standards, communicate status, and manage change; resulting in very high customer satisfaction and adherence to government requirements for merger related conversion activity

Managed internal network and desktop infrastructure and established standards and configuration controls for client-delivered systems.

Managed the corporate IT infrastructure and worked with business unit managers to implement enhanced database designs to address new business requirements.