- Created user stories and acceptance criteria for project - Integrated new hardware device with 3rd party software for new client base- Setup software environment and device configuration to test all user based scenarios - Collaborated with developers, sales, integration teams, and upper management to make the project meet expected requirement
- Client meetings to confirm device is meeting their expectations

-Reduced product defect rates by creating robust test cases and meticulously executing them to improve customer satisfaction-Contributed to successful product launches through meticulous end-to-end testing-Increased team productivity by mentoring 5 QA team members on the Product and company-specific testing methodologies/tools providing guidance on testing requirements, product knowledge, and onboarding procedures-Accelerated resolution time by effectively prioritizing defects based on severity and impact on the end-user experience by leading cross-collaboration triage meetings and streamlining guidelines for reporting-Contributed to root cause analysis to determine core reason for errors-Recommended changes to developers for optimal software performance-Evaluated function, performance and design compliance of product against design standards and customer needs-Incorporated delivery requirements into planning of test schedules-Led large-scale projects to completion, facilitating knowledge transfer sessions, and ensuring adherence to bi-monthly release deadlines-Orchestrated meetings with satellite offices to enhance consistency and collaboration, mitigating silos within the teams-Collaborated with DevOps to implement rigorous testing protocols for both new and split Production environments-Developed comprehensive Test Strategies, Plans, and Cases to document new enhancements, integration processes, as well as conduct Smoke/Regression testing-Implemented test automation for REST API & BDD to ensure robust and efficient testing processes-Participated in test automation code review sessions and analyzed them using Jenkins-Reported test results and conducted demo sessions for customers, PMs, Support, etc.-Actively participated in the interview process for all new QA team members, contributing to candidate evaluation and selection-Collaborated with various time clock vendors and teams to resolve hardware inefficiencies, ensuring optimal performance

-Collaborated closely with dev teams to identify, report, and resolve software defects promptly-Maintained detailed documentation of test results, ensuring accurate tracking of issues and resolutions-Established a culture of continuous improvement within the QA team, fostering increased efficiency and effectiveness over time-Served as an advocate for a user-centric approach to software development, working closely with UX designers and developers to ensure seamless user experiences for all products-Played a key role in resolving critical defects during high-pressure situations, ultimately preserving client trust in company products and services-Identified opportunities for process improvements within the QA function, leading to increased overall product quality-Contributed to successful product launches through rigorous testing and validation efforts-Created custom test cases based on specific client requirements to ensure maximum compatibility between software solutions and end-user environments-Minimized risks associated with software releases by performing thorough regression testing before each deployment-Improved project efficiency with effective collaboration across cross-functional teams-Supported trouble sites to mitigate obstacles and foster successful client delivery-Collaborated with QA analysts to establish, meet and maintain quality assurance thresholds based on best-practices-Operated under Agile and Scrum frameworks to complete releases and well-organized sprints-Authored and maintained well-organized, efficient and successful manual test cases for entire team-Completed in-depth usability testing on Android and iOS mobile devices-Recommended changes and corrections to developers for optimal software performance and usability-Tested UI and mobile experiences to meet WCAG 2.0 AA accessibility standards, contributing to our accessibility initiative

-Configured hardware, devices, and software to set up work stations for employees-Managed hardware and software inventory, ensuring timely updates and replacements as needed-Provided exceptional customer service by promptly addressing problems reported by end-users-Walked individuals through basic troubleshooting tasks-Explained technical information in clear terms to promote better understanding for non-technical users-Trained employees on new technologies, increasing competency levels across the organization-Used ticketing systems to manage and process support actions and requests-Researched product and issue resolution tactics to address customer concerns-Configured and tested new software and hardware-Diagnosed and troubleshot hardware and software issues for clients with regard to time clocks and software pertaining to WFM and PR Products-Setup, diagnosed, or troubleshot time clock issues at client sites

-Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings-Collaborated with other departments to help meet IT needs and properly integrate and secure systems-Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations-Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices-Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives-Coordinated IT operations activities to deliver smooth flow of daily business needs-Managed network and system performance, conducting troubleshooting, security patching, and maintenance-Championed employee training initiatives focused on enhancing technical skills and promoting best practices across the organization-Conferred with CEO, CFO, and CTO to advise and plan for short-term and long-term IT system upgrade needs-Built, repaired and installed computer-related hardware based on deployment procedures-Created and terminated user's accounts from start to finish in business applications-Implemented robust backup strategies to safeguard critical data against loss or corruption, minimizing potential risks-Managed life cycle replacement of hardware and software

-Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope-Developed strong relationships with clients, fostering trust and confidence in the implementation process-Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service-Maintained up-to-date knowledge of industry trends and best practices in order to provide the most relevant solutions for clients'' businesses-Enhanced customer satisfaction with timely resolution of issues during project implementations-Provided ongoing support to clients post-implementation, addressing any concerns or issues promptly and professionally-Developed clear documentation for all implementation processes and procedures, enabling easy knowledge transfer among team members-Served as a subject matter expert for both internal teams and clients during the implementation process, providing guidance and clarification when needed-Collaborated closely with sales teams to ensure smooth hand-off of new projects from pre-sales to implementation stages-Explained complex, technology-related issues in basic, understandable terms to clients-Handled over 20 incoming calls daily while providing excellent customer service-Responded to customer inquiries and provided technical assistance over phone and in person-Configured and tested new software and hardware-Ran client training sessions at company sponsored workshop events

Managed and lead a small team in a very high volume retail store. Responsibilities included meeting EBITA goals, ensured store location met all OSHA laws for chemicals, taught small seminars for customers to learn pool maintenance and safety, repairs of pool equipment were working properly and able to pass inspection within a short amount of time, met with other Store managers, District and Regional managers to improve customer experience through knowledge sharing.