Marine Cargo Broker - Claims Superintendent
Hogg Robinson Ltd / Westrays
Auckland
John commenced with Hogg Robinson ion 1985 as the Marine Cargo Broker. Duties included:• Handling premium input.• Processing of client claims.• Preparation of statistics and bordereaux.• Obtaining and collecting recoveries from negligent carriers (approximately $80,750 recovered in previously considered unattainable settlements and recovery fees during an 18 month period).• Assisted in the setting up and design of a customised computer programme.• Promotion of… Show more John commenced with Hogg Robinson ion 1985 as the Marine Cargo Broker. Duties included:• Handling premium input.• Processing of client claims.• Preparation of statistics and bordereaux.• Obtaining and collecting recoveries from negligent carriers (approximately $80,750 recovered in previously considered unattainable settlements and recovery fees during an 18 month period).• Assisted in the setting up and design of a customised computer programme.• Promotion of the company's services to various business associations.• Promotion of the company's broking services and securing of new business.In 1986 Hogg Robinson was bought out by Bain Dawes and following a further merger became Bain Clarkson Limited. In recognition of John's success in the claims recovery area he was appointed Claims Superintendent Northern Region with full responsibility for processing of claims. Duties included:• Recommendation, design and implementation of a more efficient and streamlined claims processing system.• Handling of customer queries.• Liaising with insurance companies, clients, assessors and third parties with regard to payment of claims.• Negotiation of ex gratia claims.In 1991, following a management buy out and restructuring, John was appointed Broker. Then in early 1992 was appointed Account Executive, Small Business Unit. The Small Business Unit dealt primarily with small businesses and private individuals. Duties included:• Developing existing accounts and securing new business.• Placing business with insurance companies and negotiating the most beneficial policy terms and premiums.• Handling claims.• Processing renewals.In 1996, following an internal restructure of the workflow, John took on full profit centre responsibility for a unit which comprised a greater mix of commercial business and encompassing, budgeting, setting of sales targets, new business development and servicing of existing clients. Show less