John Beasley Email & Phone Number

Santa Clara, Ca, Us

Senior Principal Platform Architect for the ServiceNow Customer Outcomes Advisory Services team, helping customers on their journey of managing implementations, operations, governance, and scalability of their platform by leveraging industry leading practices.

Santa Clara, Ca, Us

Pre-Sales Platform Architect at Acorio, LLC, an Elite ServiceNow partner, helping customers maximize their success & return on investment with the ServiceNow platform by providing thought-leadership, industry best practice, business strategy, architecture & product expertise, and scoping & roadmap development, in alignment with their business outcomes.

Pre-Sales Solution Architect at Acorio, LLC, an Elite ServiceNow partner, focused on proposal development and thought leadership for ServiceNow customer advisory engagements & implementations.

Wichita, Kansas, Us

Product Owner for the ServiceNow platform at Koch Industries, supporting 3,000 fulfillers & 120,000 business consumers across the enterprise in a global shared-services environment.Responsibilities:• Platform strategic vision, roadmap, & governance• Customer experience & digital transformation• Enterprise stakeholder management• Backlog prioritization & management• Product development team leadership• Solution consulting & business value analysis• Vendor partnership & relationsKey Contributions:• Led monthly Customer Advisory Council for enterprise stakeholders, focusing on key platform decisions, best practice, process improvement, and promotion of standards for ServiceNow governance.• Drove ideation & delivery of ServiceNow Service Portal implementation, branded as "Compass", which resulted in call/email deflection for the KBS Service Desk and increased self-service activities across the enterprise from business consumers.• Delivered key self-service integrations/automations (Mobile eBonding, Software Delivery, Service Desk Telephony), which resulted in significant cost savings for Koch IT fulfillment teams and business consumers.• Delivered continuous value to enterprise stakeholders and improved consumer experiences by completing six major ServiceNow upgrades in three years (Geneva-London).• Championed "better together" platform growth for enterprise stakeholders beyond IT Service Management use cases, leading to investments in HR Service Delivery, IT Business Management, Customer Service Management, and IT Operations Management products.• Represented Koch on the ServiceNow Product Advisory Council's for both IT Operations Management (ITOM) & IT Service Management (ITSM), in addition to presenting on their self-service transformation with "Compass" at Knowledge 18.

Wichita, Kansas, Us

IT leader for the Koch Business Solutions Enterprise Applications team, focused on supporting BMC Remedy, ServiceNow, and leveraged financial applications (Concur, Hyperion Financial Management) for Koch Industries.Responsibilities:• Team leadership & backlog management• Stakeholder management• ServiceNow platform technical architecture• Solution consulting for ServiceNow platform implementation, integration, & governanceKey Contributions:• Served as key project leader and platform architect for ServiceNow IT Service Management (ITSM) implementation at Koch Industries, spanning Incident, Request, Service Catalog, Change, and Problem applications on the Fuji release.• Developed strategy for migrating 70+ enterprise legacy system integrations to ServiceNow platform within 3 months, using scripted inbound actions and REST API.

Kansas City, Mo, Us

Senior Project Manager for Sullivan Higdon & Sink, a national advertising firm named 2013 Small Agency Of The Year (Midwest) by Ad Age, whose clients include Cargill, Textron Aviation, Pratt & Whitney, Sonic, and Spirit Aerosystems.Key Contributions:• Managed print, collateral, & interactive web projects for two client teams (16 FTEs), spanning both aviation and food business accounts, by developing and maintaining project timelines, managing resource allocation/leveling, records management, managing client change requests, and reporting on project status to internal stakeholders, clients, and leadership.• Successfully executed over $500K of project work for Cessna's Citation Longitude product launch and company re-branding efforts.• Led Project Management Office (PMO) in defining and implementing project management governance, training, processes, and methodologies across the organization.• Mentored one direct report in the PMO.• Coordinated with project sponsors and team members on integrating scope definition/management, bottom-up cost estimation, risk analysis, budget, and external procurement into project plans.• Recommended change management strategies and project management best practices (PMI) to encourage organizational maturity.• Provided coaching for project team members regarding process, deadlines, and deliverables.

Web developer and project lead for the Sales & Marketing organization's E-Media team, focused on promoting the flagship Citation business jet, Caravan utility aircraft, and single-engine piston aircraft to customers worldwide.Key Contributions:• Managed IT and marketing projects for Cessna's E-Media team by working with key stakeholders, partners, and developers in cross-functional teams.• Designed and developed electronic/print marketing campaigns for domestic and international customers.• Managed web updates to Cessna.com using Fatwire CMS and developed marketing communications for new product launches, including targeted e-marketing and product microsites.• Served on the Cessna.com Web Council, working with stakeholders to define, test, and implement new changes/upgrades for Cessna's corporate websites.• Assisted in the planning, development, and implementation of the Salesforce CRM integration on Cessna.com, resulting in increased lead generation for the sales team.• Partnered with external advertising agencies to further Cessna's brand worldwide and increase sales opportunities, business growth, and development.

IT analyst and project lead for Technical Publications, a division of Beechcraft's Global Customer Support organization, focused on designing, managing, and deploying technical manuals, service bulletins, safety/model communiqués, and online service information to Hawker & Beechcraft aircraft owners/operators worldwide.Key Contributions:• Defined requirements for IT solutions to serve the business needs of the Technical Publications division by working with the E-Business and Web Applications team.• Managed changes and updates to the Technical Publications website and provided support for Beechcraft's Illustrated Parts & Wiring Diagram system, by troubleshooting SQL database issues.• Managed and supported HBC contractor Secure ID access to HBNet, secure file-sharing system.• Developed web training courses for internal and external customers regarding online services from Technical Publications, using Adobe Captivate video software.

El Dorado, Ks, Us

Web developer and ERP trainer for Web Services and BASIS Training, divisions of the Information Services organization, focused on supporting the institution's online web presence and training infrastructure for over 9,000 students, faculty, and staff.Key Contributions:• Designed, built, and maintained dynamic IT/web solutions to serve strategic business priorities, using Adobe Creative Suite and HTML, JavaScript, JQuery, Coldfusion, PHP, and SQL programming languages.• Managed and led IT/web projects by working with college stakeholders and members of the Web Services and Enterprise Applications teams.• Managed and supported customer issues, changes, and upgrades for college web services through Wonderdesk IT service management system.• Administered Adobe Contribute Web CMS, UNIX portal, SQL database, IIS, Coldfusion, and Windows development/production server environments for institutional websites, Butlercc.edu and Pipeline@Butler.• Developed web training courses and provided in-class training to faculty & staff for the institutions Banner ERP system and data entry processes.• Managed and mentored Web Services interns.

Master Of Science, Project Management

Bachelor Of Science, Information Technology

Coursework, Management Information Systems

Associate Of Science, Liberal Arts