John Behring Email & Phone Number

Livermore, Ca

• Manage user accounts• Maintain system and network facilities• Administer servers• Ensure proper work of peripherals• Install and configure new software/hardware• Fix hardware and software failures• Perform morning checks on software/hardware• Respond to technical queries• Ensure system performance• Regularly update OS or application software if there are new versions• Elaborate recovery and backup policy; ensure data backup and recovery• Design and deploy networks• Maintain network communication and connectivity• Comply with the standards of using computer systems and networks• Ensure network and system security; communicate security policy to the users• Document configuration of the system• Negotiate with vendors on new hardware

Danville, Ca

• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software to the following devices but not limited to: Windows Server (2000, 2003, and 2008, 2008R2, 2012, 2016, 2019) Desktop PCs (Windows 2000, XP, Vista, Windows 7, Windows 8, Windows 10, Windows 11), Notebook PCs, Macbooks, MacBook Pros, Windows Tablets, Apple Tablets (iPads), Mobile Phones (Android and iPhones). • Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.• Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, firewalls or related networking equipment.• Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.• Analyze equipment performance records to determine the need for repair or replacement.• Identify the causes of networking problems, using diagnostic testing software and equipment.• Answer user inquiries regarding computer software or hardware operation to resolve problems.• Analyze network data to determine network usage, disk space availability, or server function.• Enter commands and observe system functioning to verify correct operations and detect errors.• Refer major hardware or software problems or defective products to vendors or technicians for service.• Perform data backups and disaster recovery operations.• Configure, monitor, and maintain email applications or virus protection software.• Load computer tapes and disks, and install software and printer paper or forms.• Maintain an inventory of parts for emergency repairs.• Install and configure wireless networking equipment.

San Francisco Bay Area

• Work directly with customers to resolve issues that could not be resolved by the Front Line team. Deep understanding of Linux and Windows server administration and networking on virtualized and non-virtualized hardware as applied to the hosting• Support Systems Administrators focus on escalated cases, improving procedures and departmental expertise to resolve cases more efficiently, and reducing the percentage of case escalations to other departments while keeping the customer updated. This includes increasing departmental skill sets to improve technical support quality and breadth.• Configuration of Nagios monitoring for customer servers• Installation and administration of Red Hat, CentOS, Debian, Ubuntu, FreeBSD, and Windows 2003/2008/2012 servers• Manage server hardware, load balancers, firewalls• Sendmail / Postfix / Exim• Configuring and troubleshooting VPNs• Responding to Network and Systems Alerts• Responding to DDoS attacks and mitigate as needed

San Mateo, Ca

Familiarity with Data Center physical infrastructure systems like power (UPS, generator), coolingEscorting / managing infrastructure vendors to repair power, cooling etc systems in a Data CenterDetail oriented – Ability to manage physical assets and document in various operational systems. Work with a distributed team on a daily basis, coordinating by phone, email, IM, and web conference with team members in other geographical areas.Strong familiarity with computer server hardware, A+ certified No. J9B0VKVB9CB42647Self-starter, motivated, detail oriented, works well in a team and with moderate to low direct supervisionUse of ticketing system to formally document work completed.Basic understanding of Unix command line and many of its useful commandsIntermediate understanding of Force10 Switching equipmentCCNP level understanding of Cisco Routing and Switching equipment

San Ramon, Ca

Advanced TroubleshootingLAN Support for SiteDirect Communication with School StaffBreak-Fix SolutionsInventoryCisco Unity VOIP Maintenance1 Day Turn-around for most support ticketsMixed Mac OSX and PC Environment

Pleasanton, Ca

CORE SKILLSNetworking• VLANs, DNS, DHCP, TCP/IP, IPv4, Ipv6, VPN, VOIPHardware• Cisco Routers, Switches, Firewalls, VPNs• Virtualization with Vmware ESXi, VirtualBox• RAID, data backup, redundant networking and computer systemsSoftware• Cisco IOS, Linux (CentOS, Ubuntu), Windows (Server, 7, XP)• Mobile Phone Support iOS, Android, BlackBerry OS• Adobe Suite Software Photoshop, Premiere, AcrobatCERTIFICATIONS• CCENT (Cisco Certified Entry Level Technician) Certification Verification No. 415184666238ISZN• CCNA (Cisco Certified Network Associate) Certification Verification No. 417234167962GLXL• CompTIA A+ Certified Certification Verification No. J9B0VKVB9CB42647• CompTIA Mobility+ Certified Certification Verification No. 52SK88WL73BQ5GH0• Actively working on: CCNA Security, CCNA Voice, CCNA Wireless• Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, or related networking equipment.• Maintain and administer computer networks, hardware, software, and applications.• Perform data backups and disaster recovery operations.• Install network software, including security or firewall software.• Install and configure wireless networking equipment.• Analyze network data to determine network usage, disk space availability, or server function.• Load computer tapes and disks, and install software and printer paper or forms.• Maintain an inventory of parts for emergency repairs.• Refer major hardware or software problems or defective products to vendors or technicians for service.

Continuing Education, Computer Systems Networking And Telecommunications

Activities and Societies: Home study with Cisco networking labs, working with real gear, over 20 plus networking components such.

Associate'S Degree, General Education, 3.40

Activities and Societies: Cross Country Team 2000-2001Study, Digital Media Club, and Cross Country

Bachelor'S Degree, International Business And Marketing