AWS Managed Services (AMS) is “infrastructure operations as code” which enables customers and partners to offload undifferentiated yet critical daily operations of their AWS infrastructure services so they can focus on their value creation—their Applications. AMS utilizes heavy standardization and automation to consistently apply best practices, improving the operational availability and security for applications on AWS.• Automation-first – Over 80% of our common operational tasks are self-service and execute without human intervention, increasing security, consistency, and response times• Automated adherence to PCI, SOC, HIPAA, ISO, and NIST - Security is inherent in the service - MSFT Active Directory, rotating bastions, “just in time” credentials. “Glide over cloud security adoption barriers with AMS” – Frost & Sullivan• Integrated Access Management - Standardized authentication via MSFT Active Directory, rotating bastions, “just in time” credentials• Well-operated – Improve operations without refactoring – authentication tied to change windows, transparent monitoring/audit, and automated provisioning improve operational outcomes even for legacy applications • AWS best practices – AMS supports best-practice utilization of 24 services, and all customers can begin leveraging new AWS products and features as soon as they are added to the platform• Not a one way door – Month-to-month contracting which includes transition of responsibilities assistance. Existing IT teams can be trained in parallel to take the capability back in-house in the future• Application Vendor Portability – Standard templates, APIs, and application deployment methods allow portability between application management vendors

I Work with the world’s leading Service Providers and Business Process Outsourcers to ensure that IR Prognosis is the preferred Customer Experience Management Solution for their Unified Communications and Contact Center offerings. Develop product offerings and go-to-market strategies with product teams from the three strategic UC platforms; Microsoft, Cisco and Avaya. IR Prognosis enables effective interactions by bringing real-time visibility, insight and control to complex, multi-vendor unified communication and contact center environments.

Working with Data Center Operators to enhance their facilities with our industry-leading GigE and fiber-based services, and cooperating to jointly promote their and TW Telecom's services.