John Berger Agile Coach, Product, Program Mgmt. Professional Email & Phone Number

Boca Raton, Florida, United States

Board Secretary providing product review and design direction for latin america's sofa in a box.

Boca Raton, FL, US

• Serve as Product Manager, Product Owner, Scrum Master, and JIRA Administrator in support of the organizations legacy and future development initiatives
• Designed, developed, and implemented a Request Hub Service Desk | Business Intelligence portal adopted enterprise wide providing -
• An automated prioritized view of external | internal business requests with an estimated annual
• , savings of $2 M and revenue of $5 M
• Holistic data driven view of operations facilitating informed measured adjustments
• Established Scrum process while scaling and fostering healthy high performing cross functional multinational software development teams

Boca Raton, Florida, US

• Led Loyalty Program Free and Paid Tier initiatives by partnering with 43 team members across E-Commerce, Mobile, Retail, IT, and Legal departments
• Managed 3M annual Operational | Capital expense funding and budget
• Developed scope within JIRA and smartsheet using benefit and level of effort to auto-calculate return on investment, bring clarity to high value features which we quickly deployed to our customers using a low level of.
• Managed development effort which facilitated an enrollment increase from 300 to 7,000 members within 10 months

Boca Raton, Florida, US

• Led and managed roadmap and scope using Scrum methodology within JIRA for Personalization of coupons used at both retail and e-commerce point of sale; and data integration initiative between SFDC Sales Cloud/Marketing.
• Collaborated with 27 team members across IT, Marketing, Merchandising, and Data Warehouse teams to automate and consolidate processes into single source solution while retiring disparate systems
• Conducted user training sessions as well as constructing training guides and videos which supported our user base growing from 3 to 172 end users
• Collaborated with 19 team members across E-Commerce, SFDC IT, Sales, Contract Marketing, Data Warehouse teams to integrate SFDC data into our Data Warehouse environment and creating parity by developing a.

Boca Raton, Florida, US

• Collaborated with 17 teams to consolidate 32 back office applications acquired as a result of Office Depot’s acquisition of Office Max
• Led development of Business Requirements, Use Cases, and Project Plans to clearly define which viable solutions would be selected for use by leadership to eliminate operational cost by supporting duplicate systems

Boca Raton, FL, US

• Managed Customer Relationship Management / Enterprise Resource Management (CRM / ERP) pre/post-sale prospect and customer account phases from discovery, design, presentation of solutions and contracts, as well as.
• Reduced each client implementation by 80 hours through design, configuration, and maintenance of Aplicor3C Software as a Service (SaaS) template site
• Created milestone payment plan, project plan, training curriculum, business requirements, and design templates which supported implementations and increased productivity for our professional services team
• Led development initiatives by documenting issues, enhancements, functional designs, and wireframes which created a robust solution

• Led operational improvement program in collaboration with company stakeholders to achieve the highest level of efficiency for affiliate executive, account management, and technical analyst teams
• Leveraged QuickBase to create the first CRM tool to achieve 100% adoption by Trafik
• Reduced email violation exposure by 80% as a result of developing key performance indicator (KPI) reporting and tracking tool

• Created company operating procedures, website, new business development, and coordination of electronic asset retirement distribution partnership

Newcastle Upon Tyne, GB

• Recruited as a top revenue producer to facilitate identification and development of solutions within both public and private sectors of the construction industry

Newcastle Upon Tyne, GB

Newcastle Upon Tyne, GB

Newcastle Upon Tyne, GB

Bachelor Of Science, Marketing

Post-Baccalaureate Computer Information Systems Curricula